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project management pmi pmi lebanon chapter newsletter lebanon project leadership community service pmilebanon soft skills trends strategy communication innovation volunteering giving sharing community challenges business analytics in action model driven correlation plan-do-check-act management principles continual improvement iso9001:2015 project management framework lebanonon pmp pmilc quarterlynewsletter artificial intelligence predictable risks projects insurance audit kpi profitability quality coaching professional conduct ethics emoti change mana software banking digital transformation digital eq project manager emotional intelligence empower understand listen stakeholders