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- 1. Raymond A. Weaver Jr. 3357 Holly Grove St. Thousand Oaks, CA. 626-217-4629 Email: rweaver69@hotmail.com SKILLS AND QUALIFICATIONS Installation of dos 6.0 and upgrading to dos 6.2.2. Installation of Windows 95 & 98. Installation of Windows NT 4.0, 2000, XP, Vista, Windows 7 & 8 OS and Server. Troubleshoot Routers, Bridges and Switches for Customers. Troubleshoot AppleTalk for customers. Troubleshoot WAN/LAN& VPN for customer support. Troubleshoot IP& IPX. TCP-IP Fast Ethernet Troubleshooting of IBM, HP, Kyocera, Xerox and Tektronics Printers. Troubleshooting and Repair IBM, Compaq, HP, Dell, and PowerMac computers. PROFESSIONAL EXPERIENCE Northrop Grumman,Electronic Systems.Woodland Hills, CA. PC Network Support 3 - 42309 To Present Provides technical support for computers and associated networks. Installs, troubleshoots, services, and repairs personal computers, network equipment such as printers, and related PC hardware and software. You will also manage certain security-oriented aspects of this multi-user computing system. Maintains computer security logs. Investigates information, network, and communications needs of users and makes recommendations regarding software and hardware requirements. You may also recommend and implement system enhancements that will improve the performance and reliability of the system. You will also implement and trouble-shoot interactions between the multi-user computing system and various desktop software and hardware. This would involve auditing, log record management, and managing both hardware and software solutions focused around security compliance requirements in the specific area you are assigned. Experience with Windows XP, Outlook 2007 environment & network printers DHCP connections on campus.
- 2. Baxter BioScience Corp, Los Angeles, CA 10307 To 121908 (Contract/ iSpace) Provide technical expertise in applying , supporting, and delivering solutions for complex Business requirements. Requires the ability to work effectively on independent projects, As well as in the IT dept. with a variety of clients and other technical professionals. Supporting a Windows XP & Lotus Notes 6.5, Office 2003/07 environment along with other proprietary Software through the network. Dell Optiplex & HP Compaq desktops supported along with HP NC6400 & Dell Latitude laptops, Handheld/PDA , VPN, WAN/LAN, Wireless connectivity, Xerox Workcentre & Phaser printers supported. Provisioning, Standard Build Images for all supported platforms through using Norton Ghost used. Trough the ticket system Peregrine provide support to clients on resolving there issues & closing out the tickets in a timely matter. Los Angeles Metropolitan Water District, Los Angeles, CA. 81207 to 92807 (Contract/ Ingenious Technology) Working at the downtown corporate office facility in the IT Dept. computer rollout team Upgrading the computer hardware & software depts. Client users. Desktop & Laptop hardware from Dell Workstations to HP Workstations, upgrade software from Windows XP Pro. To Windows Vista Enterprise edition. Use of dept. image software & configuring clients Office 2007 suite email during setups. Configuring network printers & individual clients proprietary software onto computers that is compatible with Vista upgrade. Client users supported at facility range from 900 & had remote sites in the LA County area that would go to for installs to be preformed there also. Use of Remedy ticketing database for clients tracking of computer upgrades & follow-up’s that are needed in the day to day process of the upgrades. Kaiser Permanente Hospital, Los Angeles, CA. 8105 to 51707(Contract/ Spherion ) Kaiser West Los Angeles- Senior Desktop Support Technician. Providing operational computing support at hospitals, business offices & associated medical office buildings. Desktop support for Windows 2000, XP, Lotus Notes administration, Active Directory 2003 & Office suites, Healthconnect plus a variety of medical & business applications. Maintain & troubleshoot hardware & software problems. Coordinates the administrative activities to support complex LAN including configuration, training, installation, maintenance. Support & documentation of hardware./ software logs. Install new PC/LAN hardware & software. coordinates hardware & software changes, problem resolution, upgrades to servers, gateways and workstations. Utilizing my analytical ability & interpersonal skills I prioritize multiple problems &
- 3. tasks with mainframe network, PC’S & LANS to reduce disruption to our users. Lead position Coordinates installation and deployment of Dell workstation computers at multiple Kaiser locations throughout Los Angeles Using the software SAT tool for Kaiser would build the software for the computers though the network, windows 2000 operating system & office XP along with Kaisers proprietary software being installed. Also providing level support to users including desktop hardware & operating environments, printers, & software applications after the pc’s have been deployed with follow-ups. Some travel was involved in going to different Facilities in the LA area, includes technical support & guidance in planning & implementation of the end user computing app’s & devices at Kaiser’s medical offices. Northrop Grumman Corporation, Century City,Ca. Computer Support Analyst 12304 7105. (Contract / Apex Systems) As a member of the Computer support team, provided desktop and personal computer support for the corporate end users throughout NGST.This inquires working on the Office 2003 rollout project for the end users. Responsibilities include support & maintenance including resolution of problems and issues related to desktops, personal computers, laptops and personal devices such as cell phones and blackberry devices. Interface with system administrators and network & telecommunications personnel to Ensure customer satisfaction and service level performance. Worked within the executive Support client division also supporting executive clients at there personal homes setting up wireless networks so they can work from home. Knowledge of Windows 2000 and XP operating systems. TPC/IP and Ethernet. Have excellent diagnostic and Troubleshooting skills down to a broad level. Ability and experience in performing hardware & software configurations. Experience with wide, local & home networks including for users wireless connections remotely being through VPN connection. St.John’s Hospital, Oxnard Ca. Desktop Support Analyst 102704- 111204 (Contract position with Technical Resource Group) Resolve hardware and software problems expeditiously and with minimum disruption to computer system users and coordinates hardware repairs with vendors, when appropriate. Completes desktop related projects as assigned (e.g., office moves, printer installation, etc). Installs personal computer related hardware and software according to schedule, scope of objectives, and standards. Installs/configures new equipment. Assists users with using desktop software when appropriate. Supports on-call schedule and response to priority incidents as needed. Update problem/project-tracking records in a timely manner. Deploy new PC’s to dept’s in the hospital for the end-users through Upgrades in OS & hardware. Mellon Financial Bank, Los Angeles, Ca. Software Support Specialist 61504 - 7204 (Contract / Partners Alliance) Provide The Information Technology Dept. technical application support through evaluation, analysis, documentation, and validation of computer system processes from the end-users perspective. Develop and manage detailed implementation and upgrade
- 4. project plans in conjunction with customer and team Associates. Identify problems as system, training, or process and recommends corrections for the company OS upgrade Of the end-users operating systems. Evaluate the software the company uses see if it’s Windows XP compatible & document it for evaluation for the software business Dept. Through Remedy ticketing application. Amgen Inc. Thousand Oaks, Ca. Helpdesk Analyst 1 9112003 to 422004. (Contract / TAC Worldwide) Provide first level support to the Amgen community for software, hardware and LAN related issues; Provide advanced level support to customer client representatives (phone support), handling the more complex software/hardware issues that require a higher level of knowledge; Function as a technical resource on individual projects initiated by clients request They made by phone. Ability to follow through on support-related issues with customers, vendors and internal staff; Ability to communicate technical subject matter to non-technical staff; Operate within a team of office support analyst Level 1 & 2 while maintaining the skills to work autonomously. Use Vantive 7.0 to enter & log work orders that clients call into the helpdesk. Assist clients with remote GRA access into the network when they are outside of Amgen worksite. Provide support with Windows2000 workstation, outlook 2000, Compaq deskpro, Compaq Evo laptops, Compaq iPAQ. Ability to independently troubleshoot new technologies as they emerge (including software); Proven track record of being detail oriented, with outstanding follow-through. Rockwell Scientific 3-11-03 – 7-22-03 (Contract /Midcom Corp.) Computer Services HelpdeskDesktop Support Specialist- Thousand Oaks, Ca Working at the Corporate Office providing Computer Helpdesk & Desktop support For end-users. Supporting hardware and software systems upgrades, new installs On desktop and laptop computers. Dell Optiplex & Dimension, HP Vectra supported Workstations running Windows 2000 Pro, Windows XP. Novell 8.3 also supported Along on the network. Email system Lotus Notes 5.3 which is used for tracking Calls for end-users that are assigned by the helpdesk coordinator.400 end-users were supported in the Thousand Oaks & Camarillo facility. M&M Sales –1-15-02 – 8-9-02 Computer DesktopHelpdesk Support Specialist – Chatsworth Ca. Provide technical& helpdesk support for the corporate PC environment, Windows 98/ Novell 3.3 Unix terminals. TCP-IP & DHPC server network, Implement and maintain office 2000 Suite, Outlook 2000 mail. Setup & configure commercial shipping software programs. Upgrade and repair IBM clone hardware and diagnoses, resolve, and troubleshoot all networking issues. Liaison for corporate party database software is headquarters in Denver Colorado. Verizon Inc.- Vadi 4-11-2001 – 6-12-2001. Contract Position-J.Jireh & Associates. Assignment Clerk - Thousand Oaks. Working in the provision control center dept. for Verizon DSL installation. Through there
- 5. Order processing system work on correcting mistakes with customers orders for DSL Service. Then rerouting the orders through there system to be processed. Troubleshooting Some DSL installation issues through investigating why the customers orders was rejected through there automated system. Work with BAAIS, RXORDER & RXFLOW Databases, Lotus notes 5 email and Remedy for tracking tickets. Customer service key in resolving issues in position. Techstaff Consulting - 2/6/2000 – 12/19/2000. Contract position- Helpdesk/ Desktop support PHD NFWC Naval Base. Port Hueneme. As a contractor working with various company’s in the IT dept. supporting End- users in desktop/helpdesk issues. With PC & laptop windows 98 & NT software Platforms, network connectivity issues also addressed in phone support helping Users resolve there problems. MS Outlook 2000 & Office 2000 suite supported For end users along with RAS connections issues that arise with laptop users. TCP-IP protocols & fast Ethernet are used in this environment for networking issues. XIRCOM INC. – Thousand Oaks, CA 6/27/99- 1/14/2000 EUC Analyst (contract / Triad Systems – Calabasas, CA) End-User Computing (EUC) Analyst responsible for successfully completing work requests for PC hardware and software problems. Provided “hands-on” troubleshooting and phone support 300 Pc users in a Novell 4.1/NT4.0 environment. Assisted with migrating user accounts to Novell 5.0. Also assisted with managing and completing projects as directed by the EUS Manager (i.e. workstation upgrades and application upgrades). Ensured Y2K Redemption was completed properly; completed ahead of time. Configured new workstations (i.e. Compaq Desk Pro’s / Dell Optiplex). Supported IBM & Toshiba laptops with Ras connections. Administered Outlook 98/2000 user accounts after migrating from Lotus Notes 4.5. TCP-IP and fast Ethernet networking protocols were used in the environment. ZEBRA TECHNOLOGY – Camarillo, CA 2/22/99-6/25/99 Technology I.S. Support Specialist 1 (contract / Techstaff – Oxnard, CA) Dual responsibilities: performed Operations (server backups during the early morning hours), and Client customer services (during daytime hours). Configured Windows NT workstations for internal users. Performed hardware/software upgrades. Troubleshoot any hardware/software conflicts along with TCP-IP fast Ethernet networking protocols. Installed new Compaq workstations for employees when needed. Supported users on Windows 95/98/NT workstations running Microsoft Office 97 in a NT4.0 / Novell 4x environment. Created user accounts in Outlook 97. TFP Data Systems – Oxnard, CA 11/30/98- 2/7/99 Help Desk Analyst (contract / Techstaff – Oxnard, CA) Performed Help Desk duties for a company that supplied Income tax forms to clients, and the software to support it. Handling calls for TFP Software end users. Supported calls for clients using this software in Windows 95 and Dos 5.0 users. Provided technical support for users personal PC’s as needed along with any TCP-IP networking issues.. Also supported Rumba &AS400 database for the customer service department.
- 6. KINKO’S 7/14/97-10/01/98 Corporate Computer Services Help Desk On the Computer Services Department Team, which supported and assisted Kinko’s users. Troubleshoot PC’s, peripherals and network connectivity issues. Made decisions to see if a Field Service Call is needed. Worked with Windows 95, OS/8,GroupWise, and industry applications. Troubleshoot Ethernet, TCP/IP Networking issues for branch stores. Notified Lucent Technologies if any telecommunications & second level support networking problems that arose. Also performed extensive troubleshooting with high- speed printers. Performed Level 1&2 duties in a team environment for over 800 Kinko’s branches throughout the United States & Canada. EDUCATION: TECHNOLOGY DEVELOPMENT CENTER Ventura, Ca. CERTIFICATES: COMPUTER SYSTEMS TECHNICIAN 1997/2003 MICROSOFT APPROVED COURSE: 578 NETWORKING ESSENTIALS. 6/99 COMPTIA A+: 2003 REFERENCES: Rodger Bowen- Northrop Grumman (818) 715-2772 Merry Norris- Northrop Grumman (818) 715-2475 Floyd Young- Baxter BioScience (818) 507-8372 Stephan Harvey- Kaiser Permanente (323) 857-4116 Doy Ortega - Northrop Grumman Corporation (310) 229-1342 Bruce Henry – Perot Systems. (805) 981-7425 Paul Dixon- Rockwell Scientific (805) 373-4646 Mark Schwartz - M&M Sales (818) 349-8700 Bruce Smith - KINKO’S CORPORATE (805) 652-3011 Jesse Zuniga - KINKO’S CORPORATE (805) 641-4914