Robert_Nolan_2015
- 1. ROBERT D. NOLAN, JR. rnolan110@comcast.net 908-689-4673 SKILLS: Hardware: Compaq, HP, Dell and IBM desktop computers and laptops. | HP and Lexmark LaserJet-Inkjet and Color Laser Printers and Dot Matrix Line Printers. | Modems, Tape Drives, CD-DVD ROM, Scanners, Digital Cameras. | Blackberry, iPad and Android PDAs. Symbol barcode scanners. | Token Ring and Ethernet wired and wireless NIC's. | All internal PC components. Applications: MS DOS | Microsoft Windows 3.1-XP, Windows 7 | Microsoft Office 97 – 2010 | Microsoft NetBackup, Backup Exec | Microsoft Active Directory, Microsoft Exchange | Norton Utilities, Norton Antivirus, Norton PCAnywhere | McAfee Antivirus | Sophos Anti- Virus | PC COE, AIM, BLT Remedy, Peregrine and Track-It Helpdesk Software | PC Duo, Dameware, VNC remote access software. RSA, VPN Remote Access. | Oracle Client | GeoAccess Directory Expert, GeoAccess Referral, WRQ Reflections, Attachmate Extra | Installed various versions of Java as necessary for IE 6-10. Customized IE security, proxy information for network access. All proprietary in house applications at HP, Pfizer, One Call Medical and Verizon Wireless Operating Systems: IBM-DOS through version 7.1 | MS Windows 3.1 thru Windows 7 CERTIFICATIONS MCP - 2009 MCDST - 2009 MCTS - 2010 EXPERIENCE: VERIZON WIRELESS 02/2014 – 8/2015 Desk side support in a telecom operations environment. Windows XP, 7. Desk side and remote support ofHP, Dell and Lenovo desktop and laptop computers. MS Office 2010, VPN, HP Printers, proprietary Verizon applications. Installing applications and imaging computers using MS SCCM. Active directory In person and remote support using Dameware remote access. Support of all computer related technical requests. VECTROCON COMPUTER CONSULTANTS 10/2012 – 02/2014 Technical Support Network and deskside support in a manufacturing environment. Windows XP, Lotus Notes 7, 8.5 Symantec Ghost Suite 2.5 Dell Laptops and Desktop PCs, Active Directory, Netgear Switch configuration, VPN, Verizon Access Mangerfor internal and external broadband. Blackberry, Android tablet configuration. Cisco AP configuration, Netgear network switch configuration. PBF ENERGY 2/2012 - 9/2012 Technical Support One-to-one desk side and phone support to 1000+ users in a Windows 7 environment. Troubleshootinginstallation of Dell Desktop and Laptops PCs, iPhone, iPad, Android phones. MS Office 2007, 2010, Active Directory, Track-It, PC troubleshooting. NOVARTIS PHARMACEUTICALS 9/2011 - 1/2012 Technical Support One-to-one desk side support for Lotus Notes to MS Outlook 20072010 migration project. Blackberry configuration for MS Exchange email migration and new SMIME encryption protocol. ONE CALL MEDICAL, INC 2/2007 - 9/2011 Technical Support Specialist
- 2. One-to-one desk side and remote end user support for 1000 users in a SAS70 Healthcare Windows XP – Windows 7 office. Installation and troubleshooting ofall Dell PC and laptop hardware and software. MS Office 95 - 2010. Exchange email administration MS Windows Active Directory configuration for new and current users and PCs. Sophos Anti-Virus Wide variety of HP LaserJet Printers. Symantec Ghost imaging software. Track-It call tracking software Administrator Shavlik PC Updating and Patch Deployment. Aventail and RSA remote security Wireless networking configuration and troubleshooting. PFIZER PHARMACEUTICALS 7/2005 - 2/2007 Desktop Support Specialist One-to-one desk side end user support for 150 users in a Windows XP office and manufacturing environment. Installation and troubleshooting ofall IBM PC and laptop hardware and software. MS Office 2003 suite, MS Windows CE.Net MS Windows Active Directory configuration for new and current users and PCs. MS Backup Exec installation, configuration, Tape Library Operation and troubleshooting. Wide variety of HP LaserJet Printers. Symantec Ghost imaging software. Peregrine and Remedy call tracking software. Proprietary AS400 emulation software installation, configuration and troubleshooting. Symbol handheld barcode scannerconfiguration and troubleshooting. Wireless networking configuration and troubleshooting. HP FINANCIAL SERVICES, COMPAQ FINANCIAL SERVICES 5/1998 - 7/2005 Desktop Support Specialist One-to-one desk side end user support in a 400+ user environment utilizing a Windows NT, Windows 2000 and Windows XP platform. Installation and troubleshooting ofall PC hardware including Compaq Evo and Armada series Laptops & desktops. Installation and troubleshooting ofWindows 95, 98, NT, 2000 and XP operating systems. Installation and troubleshooting ofMS Office 97 - 2003 software. All HPFS Proprietary software including SalesLogix, Phoenix, Pyramid, SIMON, ARMSBRIO, APPNET, FileNet, Flexi, PC COE and AIM. Re-imaged desktop and laptop PCs as needed. Assisted all remote users with all connectivity issues from home or hotel locations. Provided offsite PC connectivity support for HPFS colleague meetings. Provided personalin home PC repair and configuration for 8 corporate VP members and CEO. Advised and instructed users on PC maintenance, back-up scenarios. Recommended solutions to email problems (SPAM and Spyware elimination) and Outlook PST files Researched and provided Windows registry Spyware, Malware solutions. Researched and installed virus removal software as specific viruses appeared. Provided solutions for all unusualPC difficulties (memory, speed,error messages)involving any application. Oracle Client database connectivity configuration working with in house DBAs and application developers. Installed, configured and instructed users on CN! Express Credit Card capture software. Personally involved with Treasury department proprietary software (Bloomberg, Wall Street System) Installed and configured all in house scanners used with Documentum and FileNet document imaging software. Wireless and wired network setup,troubleshooting and configuration. Installationconfiguration of Blackberry, iPAQ, Palm Pilot. COMPAQ CAPITAL FINANCE 10/1997-5/1998 Desktop / Network Support Analyst One-to-one end usersupport in a 50 person start-up company utilizing a Windows NT and Novell 4.0 platform. Troubleshooting various ‘homegrown’ mainframe SQLPowerBuilder database applications,Lotus Notes 4.5 email. Email, MS Windows 95, MS Office 97, Various HP networked printers, Watermark scanning administration, RAS communication configuration on Compaq Desktops and laptops. Hardware repairinstallationconfiguration.
- 3. Available for all office personnelfor any computer problems that arose. ORTHO-MCNEIL PHARMACEUTICALS 2/1997-10/1997 SeniorSystems Analyst One of four Analysts on a Help Desk supporting 3000 users. Responsibilities included assisting clients using Windows 3.1 and 95 on a Banyan Vines network with daily issues involving , but not limited to, MS Mail, all MS Office applications, Ontime scheduling,Network connections,printing and issues arising from the migration from Windows 3.1Banyan Vines to Windows 95NT, Remedy Call Tracking Software. All IBM based PC hardware/software concerns. Assist clients in the migration from Windows 3.1 on a Banyan Vines network to Windows 95 on a Windows NT network. Migration involved assisting clients from MS Mail to MS Exchange and MS Schedule+, MS Office for Windows 95 to MS Office 97 and many proprietary mainframe applications. HARMONY HEALTH PLAN 1994 - 1997 MIS Coordinator,Network Administrator Responsible for all hardware and software aspects ofNovell Network Administration for New Jersey, New York and Illinois offices. Lotus cc:Mail Administration, configuration, installation. Help Desk support for 150 clients using Lotus Suite and Microsoft Office Applications. Trouble shooting and repair of all computer components and peripherals. Established and Maintained network connections to HP3000 at main office and Frame Relay to Chicago Office. Basic administration of Northern Telecom Meridian Mail voice mail. Developed physician and hospital credentialing system. Created all Visio flow charts and organizational charts. Used Geo-Access Mapping to create all physicianhospitalmember maps. Created and maintained provider directory. EDUCATION ST. MICHAEL'S COLLEGE, WINOOSKI, VT BA., Business Administration SOMERSET COUNTY TECHNICAL INSTITUTE, BRIDGEWATER, NJ Certificate, Computer Technology OTHER PROFESSIONAL TRAINING: Global Knowledge Computer Learning Center, Morristown, NJ MCP, MCDST and MCTS Certifications; 2009 – 2010 New Horizons Computer Learning Center, Iselin, NJ Certificate Windows NT ServerWorkstation Training Program; 1999 New Horizons Computer Learning Center, Iselin, NJ Certificate Microsoft Access Training Program; 1996 Hewlett-Packard Education Center, Paramus, NJ Certificate HP3000 MPE/ix SystemAdministration Program; 1995 MicroAge Learning Center, Parsippany, NJ Novell CNA Program certificate; 1995 References available upon request.