GEMBA WALK by Samsher Singh.pptx
- 1. GEMBA WALK FOR IMPROVEMENT BY SAMSHER SINGH CHAHAL +919803405101 10/19/2023 BY SAMSHER SINGH CHAHAL COPYRIGHT 2023 1
- 2. 10/19/2023 BY SAMSHER SINGH CHAHAL COPYRIGHT 2023 2 Gemba Walk is to go to the actual place where the work is done, such as the production floor, to understand what goes on. Gemba Walk is to go to the actual place where the work is done, such as the production floor, to understand what goes on. Gemba Walk should consist of three elements: “Go see, ask why, show respect.” Here's what each of these means. Go see. This call to action encourages leaders to leave their usual routine and see what's happening on the Gemba What do you mean by GEMBA WALK
- 3. Go see. This call to action encourages leaders to leave their usual routine and see what’s happening on the Gemba (Actual work place). So if you were Elon Musk, you’d visit the Tesla factory to see what’s going on, talk to employees on the shop floor, and look for things that could be improved. This activity isn’t limited to Founders and CEOs – managers of all levels can do this. Ask why. The goal is to identify and eliminate wasteful activities to improve value. The best way to do this is to listen to your team and use different problem-solving techniques, such as a fault tree analysis, to identify the root cause of any issues in the process. As ‘ask why’ implies, it’s the manager’s job to ask and listen, rather than talk. Show respect. When we picture a boss walking around the office, some of us might think of a guy in a suit making golf chat or telling people to ‘get back to work’ before disappearing into their office. This is the opposite of what a Gemba Walk should be. It’s the manager’s job to support their team, locate weak spots in the process (rather than blame people), and work together towards a solution. 10/19/2023 BY SAMSHER SINGH CHAHAL COPYRIGHT 2023 3 What do you mean by GEMBA WALK
- 4. 10/19/2023 BY SAMSHER SINGH CHAHAL COPYRIGHT 2023 4 GEMBA WALK
- 5. Go see. This call to action encourages leaders to leave their usual routine and see what’s happening on the Gemba (Actual work place). So if you were Elon Musk, you’d visit the Tesla factory to see what’s going on, talk to employees on the shop floor, and look for things that could be improved. This activity isn’t limited to Founders and CEOs – managers of all levels can do this. Ask why. The goal is to identify and eliminate wasteful activities to improve value. The best way to do this is to listen to your team and use different problem-solving techniques, such as a fault tree analysis, to identify the root cause of any issues in the process. As ‘ask why’ implies, it’s the manager’s job to ask and listen, rather than talk. Show respect. When we picture a boss walking around the office, some of us might think of a guy in a suit making golf chat or telling people to ‘get back to work’ before disappearing into their office. This is the opposite of what a Gemba Walk should be. It’s the manager’s job to support their team, locate weak spots in the process (rather than blame people), and work together towards a solution. 10/19/2023 BY SAMSHER SINGH CHAHAL COPYRIGHT 2023 5 GEMBA WALK Key Elements
- 6. 10/19/2023 BY SAMSHER SINGH CHAHAL COPYRIGHT 2023 6 1. Prepare your team 3. Follow the value stream 5. Document your observations 7. Don't suggest changes during the walk 9. Mix up the schedule 11. Return the Gemba 2. Have a plan 4. Focus on processes, not people 6. Ask questions 8. Walk in teams 10. Follow-up with employees 11 steps to an effective GEMBA WALK
- 7. 1. Prepare your team- Let team member what a semba walk is and why they will be observed during the process 2. Have a plan- Prepare questions to ask and have a structured plan laid out. 3. Follow the value stream- Follow the flow of value and observe areas with a high potential for waste that can be optimized 4. Focus on processes, not people- Gemba walks are not employee performance evaluations, they are meant for observing, understanding, and improving processes. 5. Document your observations- Always log your observations and rebord your findings 6. Ask questions- Ask who, what, where, when, and why questions to uncover why operations are performed in a particular order. 10/19/2023 BY SAMSHER SINGH CHAHAL COPYRIGHT 2023 7 11 steps to an effective GEMBA WALK
- 8. 7. Don't suggest changes during the walk- A Gemba walk is for observation only Action comes after 8. Walk in teams- Gemba walks can be effective in teams, especially if the walk involves people from another department 9. Mix up the schedule- Gemba walks should not be scheduled at the same time, mix it up to see how processes may change throughout the day or week 10. Follow-up with employees- Follow-up with employees to share what you have learned and plan ahead for your next step 11. Return the Gemba- Perform Gemba walks to observe changes you've implemented and if they results 10/19/2023 BY SAMSHER SINGH CHAHAL COPYRIGHT 2023 8 11 steps to an effective GEMBA WALK
- 10. Thank you for listening ! 10/19/2023 BY SAMSHER SINGH CHAHAL COPYRIGHT 2023