Gemba Walk Questions
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This document provides 12 questions to ask during a "Gemba walk" to help identify opportunities for process improvement. The questions focus on understanding the value created, the current process, normal/abnormal states, what is working well/not being maintained/broken, what is not understood/documented, and what is creating waste, strain, or unevenness. Asking these questions while directly observing the process can help identify issues and enhancement opportunities.
Gemba Walk Questions
- 1. 12 Gemba Walk Questions What is...?
- 2. Created by Tom Curtis 2011 Blog: www.onimproving.blogspot.com Presentations: on www.slideshare.net/onimproving Email: ideamerchants@gmail.com Twitter: @onimproving
- 3. Introduction One of the key tenants in practicing Lean is to “Go and See,” sometimes called Gemba Walking. The Gemba is the place of action or “the real place”. If we are to lead improvement we need to spend time where the action is taking place. What follows are 12 questions to help us to enhance our Gemba Walks and tips about what to look for to help answer the specific questions. As we practice our walking, we can exercise our “Kaizen Eyes” and see more opportunities to correct and improve. There is no replacement for going and seeing. As we go we must ensure we show respect for people and their contributions and help them to see as well. Let’s get walking. --Tom Curtis
- 4. What is the value created?
- 5. Look for: What the Customer Pays for Activities done Correctly The Expected Output
- 6. What is the process?
- 7. Look for: Steps required to add Value Flow between Steps Division of Labor Standardization of Activities
- 8. What is normal/ abnormal?
- 9. Look for: Standard Processes Expected State Variation to Expected State
- 10. What is working well?
- 11. Look for: Standards being Followed Opportunities to Complement Positive Lessons to Share
- 12. What is not being maintained?
- 13. Look for: Checklists to Review State of Equipment Cleanliness of Work Area Pace and Flow of Process
- 14. What is broken?
- 15. Look for: What is not Working Standards not Followed Equipment requiring Repair
- 16. What is not understood?
- 17. Look for: Variation from Standard Opportunities for Training
- 18. What is not documented?
- 19. Look for: Undocumented Process Steps Missing Standard Work
- 20. What is creating waste?
- 21. Look for: Ohno’s 7 Wastes Inconsistency Scrap or Damage
- 22. What is creating strain?
- 23. Look for: Poor Ergonomics Overburdening Activity
- 24. What is creating unevenness?
- 25. Look for: Stop and Go Bumpy Output Requirements
- 26. What is not visible enough?
- 27. Look for: Signals not Clear Metrics not easy to Read