Service Delivery Framework PowerPoint Presentation Slides
3 likes2,727 views
The document outlines a service delivery framework focusing on customer-centric and provider-centric approaches to enhance service design and delivery. It discusses various components such as user experience mapping, service delivery systems, and stages from empathizing to testing solutions. Additionally, it emphasizes the roles of professionals and communities in service planning and highlights the importance of adaptability in service design.
Service Delivery Framework PowerPoint Presentation Slides
- 2. Execution Text Here Text Here Text Here Text Here Text Here Text Here Text Here Text Here Text Here Provider- Centric Customer- Centric Customer Delight This slide is 100% editable. Adapt it to your needs and capture your audience’s attention. Service Design & Delivery Template 1 2
- 3. Service Design & Delivery Template 2 Values, philosophy and goals to provide direction and guide decision-making Vision Representative users based on research into motivations and behaviors Personas Mapping service use overtime, identifying the touchpoints in the user experience Journey map Guidance on delivery of a service across different channels for staff and systems Blueprint Determining what services are offered where, when and by whom Location plan This slide is 100% editable. Adapt it to your needs and capture your audience’s attention. 3
- 4. Service Design & Delivery Template 3 Other Touch Points Service Delivery System CustomerTechnical Core Physical Environment Equipment Service Representative Other Customers Other Customers Advertisements Call Center Email Surveys Website Word-of-mouth Operations Backstage Frontstage This slide is 100% editable. Adapt it to your needs and capture your audience’s attention. 4
- 5. Service Design & Delivery Template 4 ServiceDelivery Service Design User and professional roles in the design and delivery of services Professionals as sole service planner Professionals and service users/ community as co- planner No professional input into service planning Professionals as sole service planner Traditional professional service provision Professional service provision but users/communities involved in planning and design Professionals as sole service deliverers Professionals and service users/ community as co- planner User co-delivery of professionally designed services Full co-operation User/community delivery of services with little professional input in design and planning No professional input into service planning User/community delivery of professionally planned services User/community delivery of co-planned and co- designed services Self-organized community provision This slide is 100% editable. Adapt it to your needs and capture your audience’s attention. 5
- 6. Service Design & Delivery Template 5 Empathize Articulating the Problem This slide is 100% editable. Adapt it to your needs and capture your audience’s attention. Define Defining Desired Outcomes This slide is 100% editable. Adapt it to your needs and capture your audience’s attention. Ideate Prioritizing Ideas This slide is 100% editable. Adapt it to your needs and capture your audience’s attention. Prototype Implementing Solutions This slide is 100% editable. Adapt it to your needs and capture your audience’s attention. Test Realizing Solutions This slide is 100% editable. Adapt it to your needs and capture your audience’s attention. 03 0501 02 04 6
- 7. Phases In Service Design Conceptualize Determine performance specifications Translate performance specifications into design specifications Identify service package components Translate design specifications into delivery specifications This slide is 100% editable. Adapt it to your needs and capture your audience’s attention. 7
- 8. Service Design & Delivery Template 6 This slide is 100% editable. Adapt it to your needs and capture your audience’s attention. Use Case Identification Define Agile Build Develop Live System Deliver Learn & Stabilize Determine Service Design Exploration Design Nest Fly 8
- 9. Service Delivery Framework Icons Slide9
- 11. Our Mission This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Mission This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Vision This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Goal This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 11
- 12. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Name Here Designation This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Name Here Designation This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Designation Name Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Name Here Designation Our Team 12
- 13. Comparison 30% 60% This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”. This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”. Africa 60% North America 30% 13
- 14. Our Goal This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Awareness Quality This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Success This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 14
- 15. Timeline 2013 Text Here 2014 Text Here 2015 Text Here 2016 Text Here 2018 Text Here 2017 Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 15
- 16. Quotes Great things are not done by one person. They’re done by a team of people. -Steve Jobs 16
- 17. Bulb or Idea This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 17
- 18. Clustered Column - Line 0% 100% 200% 300% 400% 500% 600% FY 01 FY 02 FY 03 FY 04 Inpercentage This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Product 01 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Product 03 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Product 02 18
- 19. Donut Pie Chart 50% 30% 20% This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Product 01 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Product 03 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Product 02 19
- 20. Email Address: emailaddress123@gmail.com Contact Numbers: 0123456789 Address: # street number, city, state Thank You For Watching ! 20