Business Process Improvement Overview PowerPoint Presentation Slides
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The document provides an overview of business process improvement through Total Quality Management (TQM) principles, emphasizing customer focus, continuous improvement, leadership involvement, and employee empowerment. It outlines the importance of high-quality standards, consequences of poor quality, and steps organizations can take to achieve optimal quality levels through a systematic approach. Additionally, it references multiple ISO certifications relevant to quality management, enhancing competitive advantage and customer satisfaction.
Business Process Improvement Overview PowerPoint Presentation Slides
- 1. Business Process Improvement Overview Yo u r C o m p a n y N a m e
- 2. TQM Pyramid This pyramid shows the key steps an organization has to follow to achieve the optimal quality levels. You can alter these steps as per your requirements. Rewards & Recognition Training, Teams, Awareness Empowerment , Partnership This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Values Empowerment Continuous Improvement This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Customer Driven This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Ownership Management Support Mission Planning Vision This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Measurement Informatics SPC, Cost of Quality Documentation , Reporting Testing , Tools, Presentation This slide is 100% editable. Adapt it to your needs and capture your audience's attention. TQM Leadership Involvement Process Quality Culture 2
- 3. TQM Model TQM Continuous Improvement Customer Focus This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Planning Process This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Process Management This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Process Improvement This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Total Involvement This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Below is the TQM model showing the various aspects undertaken to ensure the quality standards. You can alter these aspects as per your needs. 3
- 4. Customer Focus in TQM 4 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 01 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 02 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 03 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 04 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 05
- 5. 2013 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here 2014 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here 2015 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here 2016 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here 2017 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here 2018 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here 2019 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here Planning Process in TQM 5
- 6. Process Management in TQM 2016 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 2017 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 2018 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 2019 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 6
- 7. Process Management in TQM 7 2018 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 2016 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 2019 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 2017 This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
- 8. Business Process Improvement This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Your Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Your Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Your Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Your Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Your Text Here 5 Stages Continuous Improvement Process 8
- 9. 9 Involvement of People This principle recognizes that an organization is nothing without its staff That their abilities should be used to full effect for business success
- 10. TQM Elements Elements Continuous Improvement This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Competitive Benchmarking This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Employee Empowerment This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Team Approach This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 10
- 11. 11 Determinants of Product Quality Performance consistency ReliabilityPerformance Characteristics of the product Durability Resistance and long life of the product Evaluation Evaluation of quality & reputation Safety Injury risk Aesthetics Design, touch, taste, fitting, finishing etc. Special Features Some additional features
- 12. Determinants of Service Quality Reliability Consistency of performance & dependability Responsiveness Willingness or readiness of employees Competence Required skills & knowledge Access Approachability & ease of contact Courtesy Politeness, respect, consideration, friendliness Communication Keeping customers informed Credibility Trustworthiness , believability, honesty Security Freedom from danger risk , or doubt Understanding/ Knowing The Customer Understand the customer’s needs Tangibles Physical evidence of the service 12
- 13. Importance of Good Quality This slide is 100% editable. Adapt it to your needs & capture your audience's attention. This slide is 100% editable. Adapt it to your needs & capture your audience's attention. This slide is 100% editable. Adapt it to your needs & capture your audience's attention. Company Reputation Product Liability Higher Price Higher Productivity Lower Cost Increased Profit Improved Quality 13
- 14. Consequences of Poor Quality Poor Quality = ncreased Business Risk “ Quality Gap” : High Cost of Failure Increased Cost Lower Profits Lost Customers Lost of Productivity Lost Revenue Damaged Brand This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 14
- 15. 15 TQM Principles Customer Focus Leadership Involvement of People Process ApproachStrategic & Systematic Approach to Management Continual Improvement Factual Approach to Decision Making Mutually Beneficial Supplier Relationship This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
- 16. ISO Certifications • Helps organization to produce desired outcome • Ensures ongoing controls • Enhance customer satisfaction by meeting customer requirement ISO:9001 • Helps organization to reduce waste handling cost. • Enhance branding of organization. • Increases profitability by saving energy. ISO: 14001 • Manages and minimizes risk exposure • Helps you to comply with other regulations • Provide you with a competitive advantage ISO: 27001 • Flexibility during disruptions • Competitive advantage • Cost savings • Maintain optimum client delivery level ISO: 22301 • Competitive advantage • Helps in establishing company quality model • Increases market presence • Global marketability ISO: 29990 We have listed down the major certifications wrt to the quality standards which an organization can attain. You can choose the relevant one and grey out the rest. 16
- 17. Business Process Improvement Overview Icons Slide 17 A
- 19. Column Chart 15 10 9 6 3 20 15 11 7 5 0 10 20 30 40 50 2015 2016 2017 2018 2019 Inpercentage Product 01 This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”. Product 02 This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”. 19
- 20. Area Chart 0 10 20 30 40 50 60 70 80 90 100 DecNovOctSepAugJulJunMayAprMarFebJan Product 01 This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”. Product 02 This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”. 20
- 21. 21 Our Mission This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Vision This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Mission This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Goal
- 22. Our Team 22 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Name Here Designation Name Here Designation This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Name Here Designation This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
- 23. 23 About Us Target Audiences This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Preferred by Many This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Value Clients This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
- 24. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. IdeaGeneration 24
- 25. Financial 25 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 39% Minimum 46% Medium This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 85% Maximum This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
- 26. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Awareness This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Quality This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Success 26 Our Goal
- 27. Post it Notes This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here 27
- 28. 28 Thank You Contact Number 0123456789 Email Address emailaddress123@gmail.com Address # street number, city, state