Total Quality Management Outline PowerPoint Presentation Slide
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The document outlines the key steps an organization must follow according to the Total Quality Management (TQM) pyramid. It includes elements like customer focus, leadership, process quality, involvement, values, empowerment, continuous improvement and more. It also shows the TQM model depicting aspects like customer focus, planning process, process management, process improvement and total involvement. Various slides provide details on these aspects, determinants of product and service quality, importance of good quality, consequences of poor quality and principles of TQM.
Total Quality Management Outline PowerPoint Presentation Slide
- 1. Total Quality Management Outline Your Company Name
- 2. TQM Pyramid TQM Customer Driven Culture Leadership Process Quality Involvement Values Empowerment Continuous Improvement Ownership Management Support Mission Planning Vision Rewards & Recognition Training, Teams, Awareness Empowerment , Partnership Measurement Informatics SPC, Cost Of Quality Documentation , Reporting Testing , Tools, Presentation This pyramid shows the key steps an organization has to follow to achieve the optimal quality levels. You can alter these steps as per your requirements. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 2
- 3. TQM Model TQM Continuous Improvement Customer Focus This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Planning Process This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Process Management This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Process Improvement This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Total Involvement This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Below is the TQM model showing the various aspects undertaken to ensure the quality standards. You can alter these aspects as per your needs. 3
- 4. Customer Focus in TQM This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 01 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 02 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 03 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 04 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 05 4
- 5. Planning Process in TQM Text Here This slide is 100% editable. Adapt it to your needs & capture your audience's attention. Text Here This slide is 100% editable. Adapt it to your needs & capture your audience's attention. Text Here This slide is 100% editable. Adapt it to your needs & capture your audience's attention. Text Here This slide is 100% editable. Adapt it to your needs & capture your audience's attention. Text Here This slide is 100% editable. Adapt it to your needs & capture your audience's attention. Text Here This slide is 100% editable. Adapt it to your needs & capture your audience's attention. Text Here This slide is 100% editable. Adapt it to your needs & capture your audience's attention. 2014 2015 2016 2017 2018 2019 2020 5
- 6. Process Management in TQM This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 2016 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 2018 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 2019 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 2017 6
- 7. This slide is 100% editable. Adapt it to your needs and capture your audience's attention.01 This slide is 100% editable. Adapt it to your needs and capture your audience's attention.02 This slide is 100% editable. Adapt it to your needs and capture your audience's attention.03 This slide is 100% editable. Adapt it to your needs and capture your audience's attention.04 This slide is 100% editable. Adapt it to your needs and capture your audience's attention.05 Business Process Improvement 5 Stages Continuous Improvement Process 7
- 8. Involvement of People This principle recognizes that an organization is nothing without its staff That their abilities should be used to full effect for business success 8
- 9. TQM Elements Elements Team Approach This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Competitive Benchmarking This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Employee Empowerment This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Continuous Improvement This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 9
- 10. Determinants of Product Quality Special Features Some additional features This slide is 100% editable. Adapt it to your needs & capture your audience's attention. Aesthetics Design, touch, taste, fitting, finishing etc. This slide is 100% editable. Adapt it to your needs & capture your audience's attention. Safety Injury risk This slide is 100% editable. Adapt it to your needs & capture your audience's attention. Evaluation Evaluation of quality & reputation This slide is 100% editable. Adapt it to your needs & capture your audience's attention. Durability Resistance and long life of the product This slide is 100% editable. Adapt it to your needs & capture your audience's attention. Reliability Performance consistency This slide is 100% editable. Adapt it to your needs & capture your audience's attention. Performance Characteristics of the product This slide is 100% editable. Adapt it to your needs & capture your audience's attention. 10
- 11. Determinants of Service Quality Reliability Consistency of Performance & Dependability Responsiveness Willingness or readiness of employees Competence Required skills & knowledge Courtesy Politeness, respect, consideration, friendliness Access Approachability & ease of contact Communication Keeping customers informed Credibility Trustworthiness , believability, honesty Security Freedom from danger risk , or doubt Understanding/ Knowing The Customer Understand the customer’s needs Tangibles Physical evidence of the service 11
- 12. Importance of Good Quality Increased Profit Company Reputation Product Liability Higher Price Higher Productivity Lower Cost Improved Quality This slide is 100% editable. Adapt it to your needs & capture your audience's attention. This slide is 100% editable. Adapt it to your needs & capture your audience's attention. This slide is 100% editable. Adapt it to your needs & capture your audience's attention. 12
- 13. Consequences of Poor Quality Poor Quality = Increased Business Risk “ Quality Gap” : High Cost of Failure Lost Revenue Text Here Lost Customer Text Here Increased Cost Text Here Damaged Brand Text Here Lost of Productivity Text Here Lower Profits Text Here 13
- 14. TQM Principles Mutually Beneficial Supplier Relationship This slide is 100% editable. Adapt it to your needs & capture your audience's attention. Factual Approach to Decision Making This slide is 100% editable. Adapt it to your needs & capture your audience's attention. Continual Improvement This slide is 100% editable. Adapt it to your needs & capture your audience's attention. Strategic & Systematic Approach to Management This slide is 100% editable. Adapt it to your needs & capture your audience's attention. Process Approach This slide is 100% editable. Adapt it to your needs & capture your audience's attention. Involvement of People This slide is 100% editable. Adapt it to your needs & capture your audience's attention. Leadership This slide is 100% editable. Adapt it to your needs & capture your audience's attention. Customer Focus This slide is 100% editable. Adapt it to your needs & capture your audience's attention. 14
- 15. ISO Certifications ISO:9001 ISO: 14001 ISO: 27001 ISO: 22301 ISO: 29990 › Helps Organization to produce Desired Outcome › Ensures Ongoing Controls › Enhance Customer Satisfaction by meeting Customer requirement › Helps organization to reduce waste handling cost. › Enhance branding of organization. › Increases profitability by saving energy. › Manages and minimizes risk exposure › Helps you to comply with other regulations › Provide you with a competitive advantage › Flexibility during disruptions › Competitive advantage › Cost savings › Maintain optimum client delivery level › Competitive advantage › Helps in establishing company quality model › Increases market presence › Global marketability We have listed down the major certifications wrt to the quality standards which an organization can attain. You can choose the relevant one and grey out the rest. 15
- 16. Total Quality Management Outline Icons Slide 16
- 18. Our Mission • This slide is 100% editable. Adapt it to your needs and capture your audience's attention. • This slide is 100% editable. Adapt it to your needs and capture your audience's attention. • This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 18
- 19. Our Team This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Designation Name Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Designation Name Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Designation Name Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Designation Name Here 19
- 20. About Us • This slide is 100% editable. Adapt it to your needs and capture your audience's attention. • This slide is 100% editable. Adapt it to your needs and capture your audience's attention. • This slide is 100% editable. Adapt it to your needs and capture your audience's attention. • This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 20
- 21. Bulb or Idea Idea 03 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Idea 01 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Idea 04 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Idea 02 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 21
- 22. Financial 75% This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Medium This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Minimum 60% 85% This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Maximum 22
- 23. Timeline This slide is 100% editable. Adapt it your needs and capture your audience’s attention. This slide is 100% editable. Adapt it your needs and capture your audience’s attention. This slide is 100% editable. Adapt it your needs and capture your audience’s attention. This slide is 100% editable. Adapt it your needs and capture your audience’s attention. 2016 2017 2018 1 2019 Text Here Text Here Text Here Text Here 23
- 24. Comparison 24% Twitter Users 84% WhatsApp Users 64% Facebook Users This slide is 100% editable. Adapt it to your needs and capture your audience's attention This slide is 100% editable. Adapt it to your needs and capture your audience's attention This slide is 100% editable. Adapt it to your needs and capture your audience's attention 24
- 25. Thank You Email Address emailaddress123@gmail.com Contact Number 0123456789 Address # street number, city, state 25