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Process
Management
in TQM
Your Company Name
TQM Pyramid 2
This pyramid shows the
key steps an organization
has to follow to achieve
the optimal quality levels.
You can alter these steps
as per your requirements.TQM
Process Quality
Involvement
Culture
Leadership
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needs and capture your audience's attention.
Customer Driven
Ownership Management Support Mission
Planning Vision
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needs and capture your audience's attention.
Measurement Informatics SPC, Cost Of
Quality Documentation , Reporting
Testing , Tools, Presentation
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needs and capture your audience's attention.
Values Empowerment Continuous
Improvement
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needs and capture your audience's attention.
Rewards & Recognition Training, Teams,
Awareness Empowerment , Partnership
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needs and capture your audience's attention.
TQM Model 3
Below is the TQM model
showing the various
aspects undertaken to
ensure the quality
standards. You can alter
these aspects as per your
needs.
TQM
Continuous
Improvement
Customer Focus
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it to your needs and capture your
audience's attention.
Planning Process
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it to your needs and capture your
audience's attention.
Process Management
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it to your needs and capture your
audience's attention.
Total Involvement
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it to your needs and capture your
audience's attention.
Process Improvement
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it to your needs and capture your
audience's attention.
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it to your needs and capture your
audience's attention.
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it to your needs and capture your
audience's attention.
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it to your needs and capture your
audience's attention.
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it to your needs and capture your
audience's attention.
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audience's attention.
Customer Focus in TQM 4
Planning Process in TQM 5
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2013
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2015
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2017
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2019
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2014
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2016
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2018
Process Management in TQM 6
2019
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needs and capture your audience's attention.
2016
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needs and capture your audience's attention.
2018
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2017
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Business Process Improvement 7
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needs and capture your audience's attention.
Text Here
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Text Here
5 Stages
Continuous
Improvement
Process
This principle recognizes
that an organization is
nothing without its staff
That their abilities should
be used to full effect for
business success
Involvement of People 8
TQM Elements 9
Elements
Employee Empowerment
This slide is 100% editable. Adapt
it to your needs and capture your
audience's attention.
Team Approach
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it to your needs and capture your
audience's attention.
Continuous Improvement
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it to your needs and capture your
audience's attention.
Competitive Benchmarking
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it to your needs and capture your
audience's attention.
Determinants of Product Quality 10
Performance
Characteristics of the
Product
Durability
Resistance and long
life of the product
Safety
Injury risk
Special Features
Some additional
features
Reliability
Performance
consistency
Evaluation
Evaluation of quality
& reputation
Aesthetics
Design, touch, taste,
Fitting, Finishing etc
Determinants of Service Quality
Reliability
Consistency of Performance & Dependability
Responsiveness
Willingness or readiness of employees
Competence
Required skills & knowledge
Access
Approachability & ease of contact
Courtesy
Politeness, respect, consideration, friendliness
Communication
Keeping customers informed
Credibility
Trustworthiness , believability, honesty
Security
Freedom from danger risk , or doubt
Understanding/ Knowing The Customer
Understand the customer’s needs
Tangibles
Physical evidence of the service
11
Importance of Good Quality 12
Improved
Quality
Increased
Profit
Lower Cost
Company Reputation
Higher Price Higher Productivity
Product Liability
This slide is 100% editable. Adapt it to your
needs and capture your audience's attention.
This slide is 100% editable. Adapt it to your
needs and capture your audience's attention.
Consequences of Poor Quality 13
Poor Quality = ncreased Business Risk“ Quality Gap” : High Cost of Failure
Lost Revenue
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needs and capture your audience's attention.
Lost Customers
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needs and capture your audience's attention.
Increased Cost
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needs and capture your audience's attention.
Lower Profits
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needs and capture your audience's attention.
Lost of Productivity
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needs and capture your audience's attention.
Damaged Brand
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needs and capture your audience's attention.
TQM Principles 14
Customer Focus
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needs and capture your audience's attention.
Leadership
This slide is 100% editable. Adapt it to your
needs and capture your audience's attention.
Involvement of People
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needs and capture your audience's attention.
Process Approach
This slide is 100% editable. Adapt it to your
needs and capture your audience's attention.
Mutually Beneficial Supplier
Relationship
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needs and capture your audience's attention.
Factual Approach to
Decision Making
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needs and capture your audience's attention.
Strategic & Systematic
Approach to Management
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needs and capture your audience's attention.
Continual Improvement
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needs and capture your audience's attention.
ISO Certifications 15
ISO: 9001
ISO: 14001
ISO: 27001
ISO: 22301
ISO: 29990
› Helps Organization to
produce Desired Outcome
› Ensures Ongoing Controls
› Enhance Customer
Satisfaction by meeting
Customer requirement
› Helps organization to
reduce waste handling cost.
› Enhance branding of
organization.
› Increases profitability by
saving energy.
› Manages and
minimizes risk exposure
› Helps you to comply
with other regulations
› Provide you with a
competitive advantage
› Flexibility during
disruptions
› Competitive advantage
› Cost savings
› Maintain optimum
client delivery level
› Competitive advantage
› Helps in establishing
company quality model
› Increases market
presence
› Global marketability
We have listed down the
major certifications wrt to
the quality standards
which an organization can
attain. You can choose the
relevant one and grey out
the rest.
Process Management in TQM Icons Slide 16
17
Additional
Slides
Our Team 18
Name Here
Designation
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needs and capture your audience's attention.
Name Here
Designation
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needs and capture your audience's attention.
About Us 19
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needs and capture your audience's attention.
Target Audiences
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needs and capture your audience's attention.
Preferred by Many
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needs and capture your audience's attention.
Values Client
Finance 20
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to your needs and capture your
audience's attention.
Pound
30%
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to your needs and capture your
audience's attention.
Dollar
85%
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to your needs and capture your
audience's attention.
Euro
45%
Puzzle 21
01
02
Text Here
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audience's attention.
Text Here
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audience's attention.
Comparison 22
Female
40%
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audience’s attention.
60%
Male
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it to your needs and capture your
audience’s attention.
Our Mission 23
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needs and capture your audience's attention.
Vision
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needs and capture your audience's attention.
Mission
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Goal
Business Target 24
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Text Here
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Mind Map 25
80%
90%
100%
95%
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needs and capture your audience's attention.
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Venn 26
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audience's attention.
Stacked Bar 27
50%
65%
-15%
-9%
40%
50%
-19%
-2%
-30% -20% -10% 0% 10% 20% 30% 40% 50% 60% 70%
Product 01
Product 02
This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.
Clustered Column 28
600
0
50
100
150
200
250
300
350
400
450
500
550
600
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.
Product 01
Product 02
Thank You 29
emailaddress123@gmail.com
Email Address
# street number, city, state
Address
0123456789
Contact Number

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Process Management In TQM PowerPoint Presentation Slides

  • 2. TQM Pyramid 2 This pyramid shows the key steps an organization has to follow to achieve the optimal quality levels. You can alter these steps as per your requirements.TQM Process Quality Involvement Culture Leadership This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Customer Driven Ownership Management Support Mission Planning Vision This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Measurement Informatics SPC, Cost Of Quality Documentation , Reporting Testing , Tools, Presentation This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Values Empowerment Continuous Improvement This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Rewards & Recognition Training, Teams, Awareness Empowerment , Partnership This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 3. TQM Model 3 Below is the TQM model showing the various aspects undertaken to ensure the quality standards. You can alter these aspects as per your needs. TQM Continuous Improvement Customer Focus This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Planning Process This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Process Management This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Total Involvement This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Process Improvement This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 4. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Customer Focus in TQM 4
  • 5. Planning Process in TQM 5 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 2013 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 2015 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 2017 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 2019 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 2014 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 2016 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 2018
  • 6. Process Management in TQM 6 2019 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 2016 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 2018 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 2017 This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 7. Business Process Improvement 7 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here 5 Stages Continuous Improvement Process
  • 8. This principle recognizes that an organization is nothing without its staff That their abilities should be used to full effect for business success Involvement of People 8
  • 9. TQM Elements 9 Elements Employee Empowerment This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Team Approach This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Continuous Improvement This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Competitive Benchmarking This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 10. Determinants of Product Quality 10 Performance Characteristics of the Product Durability Resistance and long life of the product Safety Injury risk Special Features Some additional features Reliability Performance consistency Evaluation Evaluation of quality & reputation Aesthetics Design, touch, taste, Fitting, Finishing etc
  • 11. Determinants of Service Quality Reliability Consistency of Performance & Dependability Responsiveness Willingness or readiness of employees Competence Required skills & knowledge Access Approachability & ease of contact Courtesy Politeness, respect, consideration, friendliness Communication Keeping customers informed Credibility Trustworthiness , believability, honesty Security Freedom from danger risk , or doubt Understanding/ Knowing The Customer Understand the customer’s needs Tangibles Physical evidence of the service 11
  • 12. Importance of Good Quality 12 Improved Quality Increased Profit Lower Cost Company Reputation Higher Price Higher Productivity Product Liability This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 13. Consequences of Poor Quality 13 Poor Quality = ncreased Business Risk“ Quality Gap” : High Cost of Failure Lost Revenue This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Lost Customers This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Increased Cost This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Lower Profits This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Lost of Productivity This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Damaged Brand This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 14. TQM Principles 14 Customer Focus This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Leadership This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Involvement of People This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Process Approach This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Mutually Beneficial Supplier Relationship This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Factual Approach to Decision Making This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Strategic & Systematic Approach to Management This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Continual Improvement This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 15. ISO Certifications 15 ISO: 9001 ISO: 14001 ISO: 27001 ISO: 22301 ISO: 29990 › Helps Organization to produce Desired Outcome › Ensures Ongoing Controls › Enhance Customer Satisfaction by meeting Customer requirement › Helps organization to reduce waste handling cost. › Enhance branding of organization. › Increases profitability by saving energy. › Manages and minimizes risk exposure › Helps you to comply with other regulations › Provide you with a competitive advantage › Flexibility during disruptions › Competitive advantage › Cost savings › Maintain optimum client delivery level › Competitive advantage › Helps in establishing company quality model › Increases market presence › Global marketability We have listed down the major certifications wrt to the quality standards which an organization can attain. You can choose the relevant one and grey out the rest.
  • 16. Process Management in TQM Icons Slide 16
  • 18. Our Team 18 Name Here Designation This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Name Here Designation This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 19. About Us 19 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Target Audiences This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Preferred by Many This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Values Client
  • 20. Finance 20 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Pound 30% This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Dollar 85% This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Euro 45%
  • 21. Puzzle 21 01 02 Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 22. Comparison 22 Female 40% This slide s 100% editable. Adapt it to your needs and capture your audience’s attention. 60% Male This slide s 100% editable. Adapt it to your needs and capture your audience’s attention.
  • 23. Our Mission 23 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Vision This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Mission This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Goal
  • 24. Business Target 24 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here
  • 25. Mind Map 25 80% 90% 100% 95% This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 26. Venn 26 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 27. Stacked Bar 27 50% 65% -15% -9% 40% 50% -19% -2% -30% -20% -10% 0% 10% 20% 30% 40% 50% 60% 70% Product 01 Product 02 This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.
  • 28. Clustered Column 28 600 0 50 100 150 200 250 300 350 400 450 500 550 600 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”. Product 01 Product 02
  • 29. Thank You 29 emailaddress123@gmail.com Email Address # street number, city, state Address 0123456789 Contact Number