Quality Statements
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This document discusses the key concepts of vision, mission, and policy statements for organizations. It defines a vision as a desired future state that can take years to achieve, a mission as the purpose and customers served, and policies as guides for managerial decisions. Examples of vision and mission statements are provided for several companies. The document concludes by stating that policies should require understanding customer requirements and delivering defect-free products and services.
Quality Statements
- 2. Vision Statement Mission Statement Policy Statement
- 3. Vision is a desired future state of the organization. Imagination and inspiration are the important components of a vision. Typically, a vision can be viewed as the ultimate goal of the organization, one that may take 5 or even 10 years to achieve.
- 4. Mission is the purpose or reason for the organization’s existence, i.e., what we do and whom we serve.
- 5. Policies are a guide to managerial action. An organization may have policies in a number of areas : quality, environment, safety, human resources, etc. These policies guide day-to-day decision making.
- 6. Vision : Desired future state of organization. Mission : What business we are in. Policy : Commitment to customer.
- 7. To be the leading consumer battery company in the world. - Duracell International To engineer, produce, and market the world’s finest automobiles. - Cadillac Motor Car Division
- 8. The Ritz-Carlton Hotel is a place where the genuine care and comfort of our guests is our highest mission. - Ritz-Carlton Hotel We exist to create, make, and market useful products and services to satisfy the needs of our customers throughout the world. - Texas Instruments
- 9. Xerox is a quality company. Quality is the basic business principle for Xerox. Quality means providing our external and internal customers with innovative products and services that fully satisfy their requirements. Quality is the job of every employee. - Xerox Corporation
- 10. To be the best. This policy requires that every individual and operating unit fully understand the requirements of their customers, and deliver products and services that satisfy these requirements at a defect-free level. - Chrysler Corporation