TQM Framework, Benefits and Obstacles
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The document discusses total quality management (TQM), defining it as a management approach centered around quality that involves participation from all organization members to achieve long-term success through customer satisfaction and benefits for the organization and society. It notes that TQM has three elements: philosophical elements, generic tools, and tools from the quality control department. The document also outlines tangible benefits like improved quality and productivity, as well as intangible benefits such as better employee participation and problem solving capacity. Potential barriers to TQM implementation include lack of management commitment, improper planning, and insufficient training and communication.
TQM Framework, Benefits and Obstacles
- 2. Quality is the totality of characteristics of an entity that bear on its ability to satisfy stated and implied needs. - ISO
- 3. Q = P/E Where, Q = Quality P = Performance E = Expectations
- 4. TQM is the management approach of an organisation, centered on quality, based on the participation of all its members and aiming at long-term success through customer satisfaction, and benefits to all members of the organisation and to society. - ISO
- 5. Three elements of TQM include The philosophical elements The generic tools Tools of the QC department
- 6. They stress the operation of the company using quality as the integrating element.
- 7. They consist of various Statistical Process Control (SPC) methods that are used for problem solving and continuous improvement by quality teams.
- 8. They consist of Statistical Quality Control (SQC) methods such as sampling plans, process capability and Taguchi methods.
- 10. Improved product quality Improved productivity Reduced quality costs Increased market and customers Increased profitability Reduced employee grievances
- 11. Improved employee participation Improved teamwork Improved working relationships Improved customer satisfaction Improved communication Enhancement of job interest Enhanced problem-solving capacity Better company image
- 12. Lack of management commitment Misunderstanding about the concept of TQM Improper planning Lack of employees commitment Lack of effective communication Lack of continuous training and education Lack of interest or incompetence of leaders