Basic concepts of Total Quality Management
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The document presents an overview of Total Quality Management (TQM), which is defined as a management approach aimed at long-term success through customer satisfaction. It highlights the primary elements of TQM, including customer focus, total employee involvement, and a process-centered approach, emphasizing continual improvement and strategic integration. Additionally, the document briefly mentions Deming’s 14 points for TQM and the evolution of quality management systems.
Basic concepts of Total Quality Management
- 1. Presented by Dr. R. RAJA, M.E., Ph.D., Assistant Professor, Department of EEE, Muthayammal Engineering College, (Autonomous) Namakkal (Dt), Rasipuram – 637408 MUTHAYAMMAL ENGINEERING COLLEGE (An Autonomous Institution) (Approved by AICTE, New Delhi, Accredited by NAAC, NBA & Affiliated to Anna University), Rasipuram - 637 408, Namakkal Dist., Tamil Nadu. Basic concepts of Total Quality Management
- 2. Basic concepts of Total Quality Management What is Total Quality Management (TQM)? A core definition of total quality management (TQM) describes a management approach to long-term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work. Primary elements of TQM Benefits of TQM Implementing TQM History and evolution of TQM Deming’s 14 Points for TQM TQM resources 10/20/2020 2
- 3. Count.. Primary Elements of TQM TQM can be summarized as a management system for a customer-focused organization that involves all employees in continual improvement. It uses strategy, data, and effective communications to integrate the quality discipline into the culture and activities of the organization. Many of these concepts are present in modern quality management systems, the successor to TQM. Here are the 8 principles of total quality management: 1. Customer-focused: The customer ultimately determines the level of quality. No matter what an organization does to foster quality improvement-training employees, integrating quality into the design process, or upgrading computers or software-the customer determines whether the efforts were worthwhile. 10/20/2020 3
- 4. Count.. 2.Total employee involvement: All employees participate in working toward common goals. Total employee commitment can only be obtained after fear has been driven from the workplace, when empowerment has occurred, and when management has provided the proper environment. High-performance work systems integrate continuous improvement efforts with normal business operations. Self- managed work teams are one form of empowerment. 10/20/2020 4
- 5. Count.. 3. Process-centered: A fundamental part of TQM is a focus on process thinking. A process is a series of steps that take inputs from suppliers (internal or external) and transforms them into outputs that are delivered to customers (internal or external). The steps required to carry out the process are defined, and performance measures are continuously monitored in order to detect unexpected variation. 4. Integrated system: Although an organization may consist of many different functional specialties often organized into vertically structured departments, it is the horizontal processes interconnecting these functions that are the focus of TQM. 10/20/2020 5
- 6. Count.. 5. Strategic and systematic approach: A critical part of the management of quality is the strategic and systematic approach to achieving an organization’s vision, mission, and goals. This process, called strategic planning or strategic management, includes the formulation of a strategic plan that integrates quality as a core component. 6. Continual improvement: A large aspect of TQM is continual process improvement. Continual improvement drives an organization to be both analytical and creative in finding ways to become more competitive and more effective at meeting stakeholder expectations. 10/20/2020 6