Behind the buzzwords: using chatbots & AI for everyday wins!
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The document outlines essential factors for creating high-quality enterprise chatbots, including understanding user queries through tools like LUIS and QnA Maker, and implementing bot logic via Microsoft Flow. It emphasizes the importance of clear communication in user interactions and the potential for increased productivity through self-service solutions. The document also provides resources and best practices for building and integrating bots across various platforms.
![2. QnA Maker best practices
1. Share your services
2. Avoid yes/no answers
3. Keep questions simple
4. Keep answers short
5. Beware keyword overlap
6. Test your questions
7. Involve [real] testers
8. Start with lots of pairs
9. Update answers over time
10.Change control log](https://image.slidesharecdn.com/slidesmattwade-180207133200/85/Behind-the-buzzwords-using-chatbots-AI-for-everyday-wins-11-320.jpg)
Behind the buzzwords: using chatbots & AI for everyday wins!
- 1. Behind the buzzwords: using chatbots & AI for everyday wins New York City Microsoft Enterprise Collaboration Group Matt Wade • 6 February 2018 • Microsoft New York
- 2. So who is this guy? Matt Wade Office 365 / SharePoint / Teams guru Evangelist & consultant at H3 Solutions, Inc. Engineer by training, IT geek by mistake Blog: icansharepoint.com @thatmattwade /in/thatmattwade
- 3. Three basic factors for a high-quality enterprise bot These are available as easy-to-apply services Understand Things Do Things Know Things
- 4. 1. Understand things → LUIS Language Understanding Intelligent Service – luis.ai ‘Translates’ human language into machine language Get going in minutes: https://tinyurl.com/BizzyLUIS Deep understanding of intent Narrow understanding of questions Best used for: Extracting entities from user text Triggering actions based on varying utterances
- 5. 1. Understand things → LUIS Provide alternate phrasing for the same intent
- 6. 1. Understand things → LUIS Then create multiple intents to catch various business needs
- 7. 2. Know things → QnA Maker Wide understanding of questions Shallow understanding of intent Best used for: Simple FAQ bot responses to questions Baseline conversations that can drive users toward actions Check it out: https://qnamaker.ai
- 8. 2. Know things → QnA Maker Knowledge/information managers have been waiting for this Scrape existing FAQs, bulk upload pairs, create on the fly Seed with top SharePoint search terms/questions Increase productivity & efficiency More self-service thanks to pre-answered questions Fewer emails, calls, IMs, tickets, requests, … all interactions
- 9. 2. Know things → QnA Maker Create your multiple Q&A pairs
- 10. 2. Know things → QnA Maker DEMO
- 11. 2. QnA Maker best practices 1. Share your services 2. Avoid yes/no answers 3. Keep questions simple 4. Keep answers short 5. Beware keyword overlap 6. Test your questions 7. Involve [real] testers 8. Start with lots of pairs 9. Update answers over time 10.Change control log
- 12. 3. Do Things Bot Framework Azure functions External REST APIs (e.g., SPO, Twitter, Azure Services) We went with Microsoft Flow Easy for anyone to use, collaborative Highly extensible (your putting yourself in a box like above) Integrated with numerous third-party applications
- 13. 3. Do Things → Microsoft Flow Logic execution engine Leverage any existing Flow connectors or integrate with Azure Functions Best used for: Executing bot logic Integrating your bot with third-party systems
- 14. 4. Accessing your bot Your bot can be deployed to a number of different mediums • Microsoft Teams (desktop & mobile) • SharePoint Sites • Corporate Intranet • Public Website
- 15. Bringing it all together Get a hold of your bot in SharePoint. Because not everyone uses MS Teams, right?
- 16. Bringing it all together DEMO
- 17. Takeaways Bizzy blog https://getbizzy.io LUIS intro https://tinyurl.com/BizzyLUIS QnA Maker intro https://tinyurl.com/BizzyQnA QnA Maker best practices https://tinyurl.com/BizzyQnABP SPFx bot extension https://tinyurl.com/BizzySPFx