Azure Chat Bot application
- 2. • What is a Chat Bot? • Our Chat Bot Application Deployment Strategy? • What are the sample Use-Cases of a Chat bot Application? • What is Azure Bot Service? • What is Azure bot Analytics? • What is Azure Cognitive Service? • What are the benefits of using a Chat bot Application? Agenda
- 4. What is a Chat Bot ? A chatbot is a service, powered by rules and sometimes artificial intelligence, that you interact with via a chat interface. The service could be any number of things, ranging from functional to fun, and it could live in any major chat product.
- 5. A user interacts with a chatbot via a mobile messenger (such as Facebook Messenger, Skype or WhatsApp), SMS, or website. Artificial Intelligence (AI) is typically embedded in a chatbot to help it better understand the context of the conversation. Current Trends
- 6. Current Trends About a year ago the top four mobile messengers surpassed social networks in global popularity (source: BI Intelligence). Current Market Trends
- 7. Our Chat Bot Application deployment strategy
- 9. What are Sample Chat Bot Use-Cases?
- 10. Commerce Chat Bot The traditional concierge services require actual e-mail and phone call interactions with customers. This requires customer service personnel engagement with always availability. With the increase in the number of customers, employ engagement will also increase automatically. This will ultimately increase business overhead. Problem Statement
- 11. Proposed Solution Architecture Commerce Chat Bot will act as a virtual concierge. It will enhance traditional e- mail and phone call interactions by validating a customer via Azure Active Directory and using Cognitive Services to better contextually process customer requests using text and voice. Commerce Chat Bot
- 12. Information Chat Bot The traditional customer support model required employs to answer user related queries. These questions and queries generally are frequent and generic in nature. Also, simultaneous engagement with all customers can be very time and resource consuming. Problem Statement
- 13. Proposed Solution Architecture Information Chat Bot will act as a virtual customer support assistant. This Information Bot could answer questions defined in a knowledge set or FAQ using Cognitive Services QnA Maker Information Chat Bot
- 14. Some other Chat Bot Use-Cases
- 15. Aiding sales In the sales arena, chatbots have multiple uses, including cross selling products as part of a sale such as support packages, complementary products, and product add-ons. Also, chatbots could help increase sales by generating leads for sales teams to follow up on after providing initial information to potential customers and ascertaining their interest in a company’s products and services. Gathering data When it comes to the importance of data gathering, chatbots can help by initiating conversations to collect data. In the light of changing regulations, this is invaluable, for example, to help banks be compliant with customer data legislation by checking addresses. The benefit of a chat or message is that it’s less intrusive than a phone call and is more time- efficient, taking just seconds to complete at a customer’s own convenience. Virtual personal assistants Chatbots make excellent personal assistants. We’ve already seen Microsoft’s Cortana, for example, which can help users to complete a wide range of digital tasks. In the future, the best chatbots will better understand general natural language conversations and their context, which is currently being worked on by the major tech giants.
- 16. What is Azure Bot Service?
- 17. Azure Bot Service enables rapid intelligent bot development powered by Microsoft Bot Framework and running in Azure (either as a web app or in a server less environment). We can build, connect, deploy and manage intelligent bots that interact with your users naturally wherever they are – from your app or website to text/sms, Cortana, Bing, Skype, Teams, Facebook Messenger and other popular services. Azure Bot Service
- 22. Where to deploy? AZURE APP SERVICE (API APPS) • A bot that uses an App Service plan is a standard Azure web app you can set to allocate a predefined capacity with predictable costs and scaling. This is to be selected when you know usage of your Application. Azure Functions (Azure Bot Service) • A bot that uses a Consumption plan is a server less bot that runs on Azure Functions, and uses the pay-per-run Azure Functions pricing. A bot that uses this hosting plan can scale to handle huge traffic spikes.
- 23. What is Azure Bot Analytics?
- 24. Analytics is an extension of Application Insights. Application Insights is an extensible Application Performance Management (APM) service for web developers on multiple platforms. Use it to monitor your chat bot application. It will detect performance anomalies. It includes powerful analytics tools to help you diagnose issues and to understand what users actually do with your app. It's designed to help you continuously improve performance and usability. Analytics provides conversation-level reporting on user, message, and channel data. Azure Bot Analytics
- 25. Retention Retention tracks how many users who sent one message came back later and sent another one. Retention Chart
- 26. Users The Users graph tracks how many users accessed the bot using each channel during the specified time frame. Users Chart
- 27. Messages The Message graph tracks how many messages were sent and received using which channel during the specified time frame. Messages Chart
- 28. What are Azure Cognitive Services?
- 29. Cognitive Services Cognitive Services are a set of APIs, SDKs and services available to developer. With adequate amount of training and knowledge base, depending upon your requirements, your Chat bot can become highly intelligent, responsive, engaging and smart. These services can detect user intentions and tackle questions, even when there is variance.
- 30. Language Understanding Intelligence Service(LUIS) LUIS allows your application to understand what a person wants in their own words. LUIS uses machine learning to allow developers to build applications that can receive user input in natural language and extract meaning from it. A client application that converses with the user can pass user input to a LUIS app and receive relevant, detailed information back.
- 32. QnA Maker Microsoft QnA Maker is a free, easy-to-use, REST API and web-based service that trains AI to respond to user's questions in a more natural, conversational way. Compatible across development platforms, hosting services, and channels, QnA Maker is the only question and answer service with a graphical user interface—meaning you don’t need to be a developer to train, manage, and use it for a wide range of solutions.
- 34. Benefits of using a Chat Bot Application
- 35. • Relieving branches from time consuming support and customer service operations. Enable them to work in other domains in the organization. • Increasing business profit in terms reduction in support and assistance operations costs. Chatbots will not only save employee costs but you will also avoid the problems caused by human errors. • With bots user data can be collected and analysed to make improvements in your services/products and even optimize your website. Bots will act as a concierge to your website/application, which will assist all the customers simultaneously without any delay. Benefits
- 36. • Bots can give precise answers to user related queries and can carry out repetitive conversations with customers without any kind of delay. With proper training bots can tackle user related queries and questions, even if they have variations. • Chat bot’s AI engine can be trained any time, whenever responses are need to updated or modified. • Bot will be available 24/7 and will assist the customers round the clock. Benefits
- 37. Thank you!