cvMOLEFET.
- 1. CURRICULUM VITAE THATO MOLEFE P O Box 579 Mochudi Tel: 71264174/73575261(c)/5749066(h) Email: mthatooo@gmail.com PERSONAL DETAILS Date of birth: 14 August 1988 Gender: Female Nationality: Motswana ID no: 162224516 Driver’s license no: 360422 Class B PROFESSIONAL OBJECTIVE: To obtain a position where I can maximize my people orientation experience, selling skills, communication skills, problem analysis and problem solving abilities. EDUCATIONAL BACKGROUND 2009-2012: Degree in Marketing Management, Vaal University of Technology (Vanderbijlpark, South Africa) 2005-2006: Botswana General Certificate of Secondary Education (BGCSE, 35 points) (Molefi Senior SecondarySchool) WORK EXPERIENCE DOCUMENT BANK BOTSWANA (March 2016 to date) ACCOUNT EXECUTIVE Achieving maximum sales profitability, growth and account penetration within an assigned business territory by effectively selling the company products and services. Demonstrate products and services to existing and potential customers and assists them in selecting those best suited to their needs. Establish, develop and maintain business relationships with current customers and prospective customers in the assigned territory to generate new business for the organizations products and services. Makes, after sales support, telephone calls and in person visits and conducts presentations to existing and prospective customers. Provide s sales report and presentation to management. Expedites the resolutions of customer problems and complaints. Botswana Telecommunications Corporation Limited/Be mobile (June 2013 to February 2016) CUSTOMER SERVICE EXECUTIVE BTCL IPO/SHARES HELPDESK Responsibilities Include: Manning the BTCL IPO line which is in regard with the shares Educating calling clients on IPO in a courteous and well informed manner
- 2. Attending to enquiries on the IPO CONTACT CENTER Responsibilities Include: Acting as BTCL first level of contact, receiving and responding to inbound calls within a stipulated time frame. Knowledge of principles and processes of providing customer service, including customer needs assessment and meeting quality standards for service. Execute first level trouble shooting and try seeing resolution or refer unresolved customer grievances to designated departments for further investigation and assistance. Handling billing and international directory enquiries. Fault reporting and making follow-ups on reported faults and complaints Educating calling customers on BTCL products and services in a courteous and well informed manner across fixed, mobile and broadband INTERFACE PTY (LTD)(MARCH 2013 TO MAY 2013) MARKETING EXECUTIVE Responsibilities Include: Carrying out product quotations Administration duties,Customer service, Door to door marketing of the company in several government departments, by giving out brochures and business cards. REDSQUARE, HALEWOOD INTERNATIONAL SOUTH AFRICA (2012) Part of a team that ran a 1 day promotional campaign of premixed alcoholic and energy drinks.This included a fun filled event of personal selling/promotion of the brand and its products, as well as the benefits of the energy drink to individuals. TECHNICAL EXPERTISE I have good knowledge and competency of Microsoft office: word, excel, PowerPoint, Pastel PROFESSIONAL SKILLS Dynamic and energetic Meeting targets for revenues and profits Selling skills, Utilizing effective communication skills, strong interpersonal and influencing skills Exceptional customer service as well as ability to handle difficult customers good conflict management and ability to multitask Team player-coordinating with workers and company clients as well as work as an individual, highly organized, attention to detail and results orientated. HOBBIES & INTERESTS Travelling, sports and reading magazines Making friends/interacting
- 3. REFERENCES 1. Ms. Herriet Kalane 2.Ms Dudu Mafoko Team leader: Customer Services Center Sales & admin officer Botswana Telecommunications Corporation limited Interface (pty) ltd Contact: 3958734/73001326 Contact: 72773552 Email: herriet@btc.bw 3. Mr. Papiso B. Makwati 4.Mr Bruce Ntsima Privatization Project Manager Sales Manager Botswana Telecommunications Corporation Limited Document Bank Botswana Contact: 3958280/73004414 Contact: 75062563 Email: batshegi@btc.bw Email: Bruce@docbank.co.bw