Add ons for jira service desk
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This document summarizes several add-ons for JIRA Service Desk, including Canned Responses for reusable comments and templates, Service Pack for dynamic forms and multilanguage support in the customer portal, JIRA Automation Plugin to automate event and search actions, Xporter for exporting issues to file formats like PDF using templates, and Hipchat for notifications to a support team about ticket status changes.
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Add ons for jira service desk
- 1. Add-ons for JIRA Service Desk RUI RODRIGUES• ATLASSIAN EXPERT • XPAND IT • @RODRIGUESRMB
- 2. Canned Responses for JIRA • Reuse Comments • Easily find and apply templates to any comment in your JIRA • Designed specifically for fast-paced environments like help-desk or call-centres
- 3. Service Pack for JIRA Service Desk • Execute actions with screens from Customer Portal • Dynamic Forms in Customer Portal • Multilanguage support for non static text
- 4. JIRA Automation Plugin • Automate event actions • Automate JQL Actions • Multiple action Support
- 5. Xporter for JIRA • Export issues to: • PDF, DOCX, ODT, SVG or RTF documents • … using Microsoft Word Templates • Single/Multiple Issue export
- 6. Hipchat for JIRA • HipChat Integration • Notify your Support Team when: • An Ticket is created • Updated • Resolved • etc…
- 7. Thank you! RUI RODRIGUES • ATLASSIAN EXPERT • XPAND IT • @RODRIGUESRMB