This document discusses Enterprise 2.0, which refers to using social and collaborative web technologies internally within an organization. It aims to improve productivity, knowledge sharing, and innovation through technologies like blogs, social networking, wikis and video/audio sharing. Benefits include increased awareness, engagement, discoverability of knowledge, and speed of knowledge collection. Challenges include different approaches to records management, governance and compliance with these new decentralized tools and types of records. The document provides examples of how companies have implemented tools like peer-to-peer training, knowledge sharing platforms, and conference wikis.