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Building Effective Business
Models in Emerging
Markets
TCI Asia Competitiveness Forum
April 26 and 27, 2012
New Delhi, India
Why are Emerging Markets Important?

•Emerging markets have enjoyed exponential growth. In 1990 they represented 21% of
global GDP, by 2008 this had grown to 34% and by 2010 to 38%.

•Emerging markets have continued to grow even in economic downturns.




                       Davies, G. (2011). Emerging vs. developing countries GDP
                                growth rates 1986-2015. Financial Times
Emerging from the Mist: The Rise of Emerging Markets

•By 2015, Emerging markets will account for 50% of the world’s GDP

•In 2008 the economies of the six largest emerging markets were larger than the G-7
economies combined with the exception of the United States.
Will Emerging Markets Overheat?


                    • For economies growing at 6.5 to 7
                       percent, their margins of excess
                       capacity have been largely used
                      up, which could cause contraction.
                    • Inflation and heavy inflows from
                       investment are beginning to bog
                           down emerging markets.
                     • Higher prices but lags in wage
                             growth have caused
                      destabilization and unrest in some
                              emerging markets.
                   • Danger exists for these economies
                           to “slam on the breaks.”
                        However, it is likely that emerging
                         markets can provide substantial
                                opportunities for
                           companies/investors in the
                               foreseeable future.
                                          Copyright © 2012 Deloitte Development LLC. All rights reserved.
What should companies understand?

•Don’t just focus on what customer’s need, focus on what they want.
•New entrants and small enterprises will likely find it easier to develop
market oriented solutions in lower end emerging markets than will large
corporations.
•Corporates will likely do better in mega-markets such as BRIC (Brazil,
Russia, India, and China).
•Domestic enterprises can be formidable competition because they
understand the market and may have more vertical and lateral flexibility to
maneuver.
•There must be a demarcation in the term “affordability” versus the terms
“cheap” or “inexpensive”.
•A key to success in emerging markets is the development of a business
model that allows a company to reach formerly unreachable customers.
What should companies understand?

•Recruitment of talent is a key aspect in developing an
effective business model, as is exploring collaboration with
local firms, suppliers, and transport companies.
•Integrating the four elements of strategy, customer value,
affordability, and access is key to the creation of a effective
business model.
•Market recognizance should be of primary importance to
companies seeking to enter emerging markets.
•Being nimble and “fleet of foot” are key aspects of effective
business model creation.
An overview of business models in emerging markets
• Market Based: Allows companies to determine the end-state they desire for
involvement in emerging markets.
•Volume/Price Based: Offers products and services to customers at prices they
can afford, yet the volume of business makes the scenario viable for the company.
•Tier Based: Provides ranges of products and services to companies based on
their ability to pay.
•Collaboration Based: Allows companies to “piggyback” products and services
through existing supply chains, thus enabling customers to gain access to them at
prices they can afford.
•Innovation Based: Typically used by companies that can add incremental
improvements to a product/service that add relatively small cost but generate high
value.
•Integrated Channels: Allows companies to involve more people in the
production and distribution process, thus creating operation synergy that favorably
impacts revenues and creates space for local partners.
How can a company determine which approach is right
for them?
                            The Business Model Canvas

 The Canvas consists of 9
     building blocks:
 1. Value Proposition
 2. Customer Segments
       3. Channels
      4. Customer
        Relationships
  5. Revenue Streams
   6. Cost Structures
    7. Key Activities
    8. Key Resources
     9. Key Partners            Osterwalder, A. & Pigneur, Y. (2009). Business model generation.
                                                    ISBN-978-2-8399-0580-0.



                                                                 Copyright © 2012 Deloitte Development LLC. All rights reserved.
Business Model Case Study 1: WalMart



                            •   Developed a J/V with
                                Bharti
                            •   Purchased $125
                                million annually from
                                local producers
                            •   Focused on “wants” of
                                the middle class
                            •   Built workforce
                                capacity through
                                development of
                                training centers
                            •   Opened up other
                                opportunities such as
                                establishment of R&D
                                Center in Bangalore




                                Copyright © 2012 Deloitte Development LLC. All rights reserved.
Business Model Case Study 2: Nokia in India and
Whirlpool in China




          Nokia:                          Whirlpool:
•   Captured 51% of the
                                  •   Nascent understanding of
    market by 2010 using a
    flexible business model           local culture
•   Used creative financing       •   Lack of communication
•   Opened up mfg                 •   Unclear relationship with
    opportunities                     local partners
•   Utilized local distribution   •   $300 million loss by 2000.
    networks

                                                Copyright © 2012 Deloitte Development LLC. All rights reserved.
Business Model Case Study 3: Softwin



                               • Utilized highly
                                 educated labor
                               • Started small with
                                 1-2 core products
                               • Built international
                                 networks
                               • Continually
                                 assessed the
                                 market for
                                 opportunities




                               Copyright © 2012 Deloitte Development LLC. All rights reserved.
Business Model Case Study 4: Rubicon
                            • Created a business
                              model flexible
                              enough to create and
                              take advantage of
                              opportunities
                            • Infused innovation
                              as a core
                            • Established a
                              network of small
                              business suppliers
                            • Focused on high
                              quality
                            • Built strong
                              international
                              networks


                               Copyright © 2012 Deloitte Development LLC. All rights reserved.
Business Model Case Study 5: AGD


                           • Took advantage of
                             economies of scale
                           • Enhanced/improved/de
                             veloped logistics to
                             link all parts of the
                             value chain
                           • Recalibrated its
                             values/vision
                           • Developed brand for
                             local market
                           • Transformed its
                             business model
                             multiple times


                              Copyright © 2012 Deloitte Development LLC. All rights reserved.
Business Model Case Study 6: eTranzact


                            • Understood and
                              addressed market
                              demand
                            • Linked technology
                              and banking
                              services
                            • Overcame cultural
                              paradigms
                            • Continually
                              expanded services
                              based on demand




                               Copyright © 2012 Deloitte Development LLC. All rights reserved.
What are the takeaways relative to the creation of
effective business models in emerging markets?

•Do not assume. It can be dangerous, strategically unsound, and a
recipe for disaster.
•Find a niche. Don’t try to be everything to everyone. Find an area where
you can compete and focus there.
•Start small and grow from there. Unless you have a large corporate
presence, take a lower risk approach of testing the market with a small
presence and then growing this presence strategically.
•Focus on innovative approaches. Don’t stay with the status quo. Find
ways to infuse innovation into many facet of your business.
•Build alliances with local stakeholders. They know the market and
can assist your company in navigating unfamiliar regulations, customers,
and distribution systems.
Building Effective Business Models in Emerging Markets

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Building Effective Business Models in Emerging Markets

  • 1. Building Effective Business Models in Emerging Markets TCI Asia Competitiveness Forum April 26 and 27, 2012 New Delhi, India
  • 2. Why are Emerging Markets Important? •Emerging markets have enjoyed exponential growth. In 1990 they represented 21% of global GDP, by 2008 this had grown to 34% and by 2010 to 38%. •Emerging markets have continued to grow even in economic downturns. Davies, G. (2011). Emerging vs. developing countries GDP growth rates 1986-2015. Financial Times
  • 3. Emerging from the Mist: The Rise of Emerging Markets •By 2015, Emerging markets will account for 50% of the world’s GDP •In 2008 the economies of the six largest emerging markets were larger than the G-7 economies combined with the exception of the United States.
  • 4. Will Emerging Markets Overheat? • For economies growing at 6.5 to 7 percent, their margins of excess capacity have been largely used up, which could cause contraction. • Inflation and heavy inflows from investment are beginning to bog down emerging markets. • Higher prices but lags in wage growth have caused destabilization and unrest in some emerging markets. • Danger exists for these economies to “slam on the breaks.” However, it is likely that emerging markets can provide substantial opportunities for companies/investors in the foreseeable future. Copyright © 2012 Deloitte Development LLC. All rights reserved.
  • 5. What should companies understand? •Don’t just focus on what customer’s need, focus on what they want. •New entrants and small enterprises will likely find it easier to develop market oriented solutions in lower end emerging markets than will large corporations. •Corporates will likely do better in mega-markets such as BRIC (Brazil, Russia, India, and China). •Domestic enterprises can be formidable competition because they understand the market and may have more vertical and lateral flexibility to maneuver. •There must be a demarcation in the term “affordability” versus the terms “cheap” or “inexpensive”. •A key to success in emerging markets is the development of a business model that allows a company to reach formerly unreachable customers.
  • 6. What should companies understand? •Recruitment of talent is a key aspect in developing an effective business model, as is exploring collaboration with local firms, suppliers, and transport companies. •Integrating the four elements of strategy, customer value, affordability, and access is key to the creation of a effective business model. •Market recognizance should be of primary importance to companies seeking to enter emerging markets. •Being nimble and “fleet of foot” are key aspects of effective business model creation.
  • 7. An overview of business models in emerging markets • Market Based: Allows companies to determine the end-state they desire for involvement in emerging markets. •Volume/Price Based: Offers products and services to customers at prices they can afford, yet the volume of business makes the scenario viable for the company. •Tier Based: Provides ranges of products and services to companies based on their ability to pay. •Collaboration Based: Allows companies to “piggyback” products and services through existing supply chains, thus enabling customers to gain access to them at prices they can afford. •Innovation Based: Typically used by companies that can add incremental improvements to a product/service that add relatively small cost but generate high value. •Integrated Channels: Allows companies to involve more people in the production and distribution process, thus creating operation synergy that favorably impacts revenues and creates space for local partners.
  • 8. How can a company determine which approach is right for them? The Business Model Canvas The Canvas consists of 9 building blocks: 1. Value Proposition 2. Customer Segments 3. Channels 4. Customer Relationships 5. Revenue Streams 6. Cost Structures 7. Key Activities 8. Key Resources 9. Key Partners Osterwalder, A. & Pigneur, Y. (2009). Business model generation. ISBN-978-2-8399-0580-0. Copyright © 2012 Deloitte Development LLC. All rights reserved.
  • 9. Business Model Case Study 1: WalMart • Developed a J/V with Bharti • Purchased $125 million annually from local producers • Focused on “wants” of the middle class • Built workforce capacity through development of training centers • Opened up other opportunities such as establishment of R&D Center in Bangalore Copyright © 2012 Deloitte Development LLC. All rights reserved.
  • 10. Business Model Case Study 2: Nokia in India and Whirlpool in China Nokia: Whirlpool: • Captured 51% of the • Nascent understanding of market by 2010 using a flexible business model local culture • Used creative financing • Lack of communication • Opened up mfg • Unclear relationship with opportunities local partners • Utilized local distribution • $300 million loss by 2000. networks Copyright © 2012 Deloitte Development LLC. All rights reserved.
  • 11. Business Model Case Study 3: Softwin • Utilized highly educated labor • Started small with 1-2 core products • Built international networks • Continually assessed the market for opportunities Copyright © 2012 Deloitte Development LLC. All rights reserved.
  • 12. Business Model Case Study 4: Rubicon • Created a business model flexible enough to create and take advantage of opportunities • Infused innovation as a core • Established a network of small business suppliers • Focused on high quality • Built strong international networks Copyright © 2012 Deloitte Development LLC. All rights reserved.
  • 13. Business Model Case Study 5: AGD • Took advantage of economies of scale • Enhanced/improved/de veloped logistics to link all parts of the value chain • Recalibrated its values/vision • Developed brand for local market • Transformed its business model multiple times Copyright © 2012 Deloitte Development LLC. All rights reserved.
  • 14. Business Model Case Study 6: eTranzact • Understood and addressed market demand • Linked technology and banking services • Overcame cultural paradigms • Continually expanded services based on demand Copyright © 2012 Deloitte Development LLC. All rights reserved.
  • 15. What are the takeaways relative to the creation of effective business models in emerging markets? •Do not assume. It can be dangerous, strategically unsound, and a recipe for disaster. •Find a niche. Don’t try to be everything to everyone. Find an area where you can compete and focus there. •Start small and grow from there. Unless you have a large corporate presence, take a lower risk approach of testing the market with a small presence and then growing this presence strategically. •Focus on innovative approaches. Don’t stay with the status quo. Find ways to infuse innovation into many facet of your business. •Build alliances with local stakeholders. They know the market and can assist your company in navigating unfamiliar regulations, customers, and distribution systems.