John Kotter is a Harvard professor and renowned expert in leadership and change. He founded Kotter International, a firm that helps companies build strategies to adapt to challenges through an 8-step change process. The document describes a biotechnology client that worked with Kotter International after surveys found decreased employee engagement. Kotter International conducted executive sessions and education, which helped create a sense of urgency. Within 4 months, the client achieved extraordinary results like a 38% increase in stock price and recognition as a top workplace.