Week 1 AddendumThe challenge of the internal analysis is not.docx
- 1. Week 1 Addendum The challenge of the internal analysis is not being honest in identifying what the firm’s core competencies are and selecting resources and capabilities that do not yield a competitive advantage. Functional Areas Capabilities Examples of Firms Distribution Effective use of logistics management techniques Wal-Mart Human Resources Motivating, empowering, and retaining employees Microsoft Corp. Management Information Systems Effective and efficient control of inventories through point-of- purchase data collection methods Wal-Mart Marketing Effective promotion of brand-name products Gillette Co. Polo Ralph Lauren Corp.
- 2. McKinsey & Co. Effective customer service Nordstrom Inc. Solectron Corporation Norrell Corporation Innovative merchandising Crate & Barrel Management Ability to envision the future of clothing Gap Inc. Effective organizational structure PepsiCo Manufacturing Design and production skills yielding reliable products Komatsu Product and design quality Gap Inc. Miniaturization of components and products Sony Research & Development Innovative technology Development of sophisticated elevator Caterpillar Otis Elevator Co.
- 3. control solutions Digital technology Thomson Consumer Electronics The Four Criteria of Sustainable Competitive Advantage Valuable Capabilities · Helps a firm neutralize threats or exploit opportunities Rare Capabilities · Are not possessed by many others Costly-to-Imitate Capabilities · Historical: A unique and valuable organizational culture or brand name · Ambiguous cause: The causes and uses of a competence are unclear · Social complexity: Interpersonal relationships, trust, and friendship among managers, suppliers, and customers Nonsubstitutable Capabilities · No strategic equivalent Outsource Competitive Advantage
- 4. Gained through Core Competencies Core Competencies Sources of Competitive Advantage Discovering Core Competencies Discovering Core Competencies Strategic Competitiveness Above-Average Returns * Valuable * Rare * Costly to Imitate * Nonsubstitutable
- 5. Value Chain Analysis Criteria of Sustainable Advantages Resources * Tangible * Intangible Capabilities Teams of Resources Conditions Affecting Managerial Decisions about Resources, Capabilities and Core Competencies Condition
- 6. Uncertainty regarding characteristics of the general and the industry environments, competitors’ actions, and customers’ preferences Condition Complexity regarding the interrelated causes shaping a firm’s environments and perceptions of the environments Condition Intraorganizational Conflicts among people making managerial decisions and those affected by them Resources, Capabilities, and Core Competencies
- 7. Discovering Core Competencies Core Competencies Capabilities Resources Tangible Intangible Resources Are the source of a firm’s capabilities Are broad in scope Cover a spectrum of individual, social and organizational phenomena
- 8. Alone, do not yield a competitive advantage Resources, Capabilities, and Core Competencies Discovering Core Competencies Core Competencies Capabilities Resources Tangible Intangible Resources Are a firm’s assets, including people and the value of its brand name
- 9. Represent inputs into a firm’s production process, such as: Capital Equipment Skills of employees Brand names Financial resources Talented managers Resources, Capabilities, and Core Competencies Discovering Core Competencies Core Competencies Capabilities
- 10. Resources Tangible Intangible Resources Tangible resources Financial resources Physical resources Technological resources Organizational resources Intangible resources Human resources
- 11. Innovation resources Reputation resources Tangible Resources Financial Resources ( The firm’s borrowing capacity ( The firm’s ability to generate internal funds Organizational Resources ( The firm’s formal reporting structure and its formal planning, controlling, and coordinating systems Physical Resources ( Sophistication and location of a firm’s plant and equipment Technological Resources ( Stock of technology, such as patents, trade-marks, copyrights, and trade secrets Intangible Resources
- 12. Human Resources ( Knowledge ( Trust ( Managerial capabilities ( Organizational routines Innovation Resources ( Ideas ( Scientific capabilities ( Capacity to innovate Reputational Resources ( Reputation with customers ( Brand name ( Perceptions of product quality, durability, and reliability ( Reputation with suppliers
- 13. ( For efficient, effective, supportive, and mutually beneficial interactions and relationships Resources, Capabilities, and Core Competencies Discovering Core Competencies Core Competencies Capabilities Resources Tangible Intangible Capabilities
- 14. Are the firm’s capacity to deploy resources that have been purposely integrated to achieve a desired end state Emerge over time through complex interactions among tangible and intangible resources Often are based on developing, carrying and exchanging information, and knowledge through the firm’s human capital Resources, Capabilities, and Core Competencies Discovering Core Competencies Core Competencies Capabilities Resources Tangible
- 15. Intangible Capabilities The foundation of many capabilities lies in: The unique skills and knowledge of a firm’s employees The functional expertise of those employees Capabilities are often developed in specific functional areas or as part of a functional area Resources, Capabilities, and Core Competencies Discovering Core Competencies Core Competencies Capabilities
- 16. Resources Tangible Intangible Core Competencies Resources and capabilities that serve as a source of a firm’s competitive advantage Distinguish a company competitively and reflect its personality Emerge over time through an organizational process of accumulating and learning how to deploy different resources and capabilities “…are the essence of what makes an organization unique in its ability to provide value to customers.” Leonard-Barton, Bowen, Clark, Holloway & Wheelwright McKinsey & Co. recommends identifying three to four
- 17. competencies to use in framing strategic actions. Core Competencies: Resources, Capabilities, and Core Competencies Discovering Core Competencies Core Competencies Capabilities Resources Tangible Intangible
- 18. Core Competencies Activities that a firm performs especially well compared to competitors Activities through which the firm adds unique value to its goods or services over a long period of time Resources, Capabilities, and Core Competencies Discovering Core Competencies Valuable Rare Costly to Imitate Nonsubstitutable Valuable capabilities
- 19. Help a firm neutralize threats or exploit opportunities Rare capabilities Are not possessed by many others Four Criteria of Sustainable Advantages Resources Inputs to a firm’s production process Core Competence A strategic capability Capability Integration of a team of resources Capability
- 20. A nonstrategic team of resources The source of Does the resource or capability satisfy the criteria of sustainable competitive advantage YES NO Core Competencies Outcomes from Combinations of the Criteria for Sustainable Competitive Advantage Above Average Returns
- 21. Sustainable Competitive Advantage YES YES YES YES Aver./Above Average Returns Temporary Competitive Advantage YES/NO NO
- 22. YES YES Average Returns Competitive Parity YES/NO NO NO YES Below Average Returns
- 23. Competitive Disadvantage NO NO NO NO Performance Implications Competitive Consequences Nonsub-stitutable Costly to Imitate
- 24. Rare Valuable