The document discusses the importance of personal tutoring in enhancing student success and retention at Leicester University, addressing challenges such as student-staff ratios and the need for improved training and support for tutors. It outlines a process for improving personal tutoring through student involvement, ongoing meetings, and holistic guidance, while also recommending a structured training program for tutors to better fulfill their roles. Lastly, it emphasizes the establishment of senior tutors to oversee the personal tutoring system and ensure adherence to quality standards.