![Motivation“Knowledge has become the key resource for military and economic strength… is fundamentally different from the traditional key resources of theeconomist – land, labor, and capital…we need systematic work on the quality ofknowledge and the productivity of knowledge…the performance capacity, if not the survival, ofany organization in the knowledge society willIncreasingly depend on those two factors” [Drucker,1994]](https://image.slidesharecdn.com/kmintro1-101004161238-phpapp01/85/Km-intro1-4-320.jpg)
![Building sustainable competitive advantage[Davenport & Prusak 1998]](https://image.slidesharecdn.com/kmintro1-101004161238-phpapp01/85/Km-intro1-9-320.jpg)
Km intro1
- 1. Knowledge Management & Organizational learningOctober 7-8Introduction (1)Professor DovTe’eni
- 2. The course, todayWhy - Knowledge, why manage KWhat is – K, KM, KMSNOT a technology course
- 3. KM – getting the right K to the right people, at the right time .. sharing for effective actionOn a more serious note …
- 4. Motivation“Knowledge has become the key resource for military and economic strength… is fundamentally different from the traditional key resources of theeconomist – land, labor, and capital…we need systematic work on the quality ofknowledge and the productivity of knowledge…the performance capacity, if not the survival, ofany organization in the knowledge society willIncreasingly depend on those two factors” [Drucker,1994]
- 5. Business MotivationBenefits of effective KM: Leveraging core business competencies
- 6. Accelerating innovation and time to market
- 7. Improving cycle times and decision making
- 8. Strengthening organizational commitment
- 9. Building sustainable competitive advantage[Davenport & Prusak 1998]
- 10. Why now KM?Increasing Domain ComplexityAccelerating Market VolatilityIntensified Speed of ResponsivenessDiminishing Individual Experience
- 11. & Organization
- 12. KM technologiesCreateKnowledgeSharingKnowledgeKWS: KnowledgeWork StationsGCS: GroupCollaboration SystemsCADVirtual realityWorkstationsGroupwareIntranetsOAS: Office Automation SystemsAIS: Artificial Intelligence SystemsExpert systemsIntelligent Agents Neural netsFuzzy logicWPDTPWeb publishingCapture &CodifyKnowledgeDistributingKnowledge& Organization
- 13. KMS for spreading the word
- 14. Tools for creating and organizing information
- 15. Technologies in plain English
- 17. Break?
- 20. Dynamic and tentative meaning
- 21. Dependent on power/politics
- 22. Multiple realities/truthsObjectivism versus subjectivismObjectivismSubjectivismInformationKnowledgeFeatures: Thing = object = product
- 24. Fixed, objective meaning
- 25. One reality, one truthWhat is Objectivism?The philosophical tradition that for knowledge development, we should view the world as consisting of distinct, disembodied objectsObjectification1 Turning rich lives into manageable objects Spread of abstract systems to everyday life
- 26. Increasing mediation of human relationships by objects
- 27. Increasing mediation by ICT (connecting/disconnecting)
- 28. Stimulated by globalization, marketization, digitization2 Pursuing objective truths Focus on external aspects of understanding
- 29. Focus on objects’ inherent properties
- 30. True, objective, universal knowledge to master environment
- 31. Scientific methodPotential advantagesRationality, (scientific) truth, precision, fairness, impartialityPotential disadvantagesDangerous, inhuman, unfair
- 32. Information (Knowledge) management: Objectivist by defaultInformation (knowledge) managementThe gathering, refining, storing, preserving, and disseminating of information (knowledge)DomainThe information (knowledge) supply sideRationalePromoting unfettered information (knowledge) exchangeGoalGetting the right information (knowledge) in the right form to the right person at the right timeMainstream information management: information use is not our business!Core concepts Information/knowledge: representations of objective realities
- 33. Learning: the passive absorption of objective representations
- 34. Communication: the transfer of representations from senders to receiversWhat is Subjectivism?The philosophical tradition that for knowledge development, we should focus on how people experientially understand their worlds Understanding how people intersubjectively construct their relationships with each other and with objects Focus on internal aspects of understanding
- 35. Focus on objects’ interactional properties
- 36. Practice-based methodsThe real value of a rose is in people’s interaction (its symbolic value), neither in the rose itself (the object) nor in its price (its economic value)Potential advantagesImaginative rationality, (intersubjective) truth, context, over-timenessPotential disadvantagesDifficult to turn into actionable knowledge and to sell
- 37. Learning asbelongingCommunityLearningLearning asdoingIdentityPracticeLearning asbecomingMeaningLearning asexperienceWenger, 1998Social learning in communities
- 38. Learning CycleDoConcreteexperienceReflective observationActive experimentationAbstractconceptualizationBron: Kolb 1960ThinkLearning and Knowledge Learning is constructing new meaning that guides daily activities
- 39. Knowledge is the ability to distinguish
- 40. Knowledge = set of distinctive evaluations = set of prejudicesDesigning for learningLearning can’t be designed – it can only be frustrated or facilitatedImaginationAlignmentConvergenceCoordinationJurisdiction‘Modes of Belonging’OrientationReflectionExplorationDesignEngagementMutualityCompetenceContinuityWenger, 1998
- 41. Designing ICT for KMMISOATPSTPSDSSESBI
- 43. A data-information-knowledge - sequence Data are symbols inscribed by human hands or by instruments
- 44. Information is a judgment, by an individual or groups, that given data resolve questions, disclose or reveal distinctions, or enable new action
- 45. Knowledge is the capacity for effective action in a domain of human actionsagentExpectationsAgent knowledgeStimuliDataInformationPerceptualfiltersConceptualfiltersworldActionsBoisot, 2004Mental modelsValuesCommon definitionsIn Summary:Information = Data + Meaning
- 46. Organizational use of informationWe are drowning in information, but starving for knowledge. --John Naisbitt
- 47. Implementation We will NOT cover technical
- 48. Rising above the divide between objectivism and subjectivismWhat do you see (first)?Vase/2face
- 49. Rising above the divide between objectivism and subjectivism
- 50. Related termsA learning organization is an organization skilled in creating, acquiring, and transferring knowledge, and at modifying its behavior to reflect new knowledge and insights – Garvin, 1983Knowledge is power – Bacon, 1597. Organizational politics.
- 51. Voices from practiceIf HP knew what HP knows, we would be three times as profitable.Lewis E Platt, former CEO of HPE-mail is where knowledge goes to die.Bill French, Consultant