Where Form Meets Function: Understanding Collaboration's Cultural Fit
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The document discusses the importance of understanding collaboration's cultural fit within organizations, highlighting the shortcomings of traditional intranets and standalone enterprise social networks (ESNs). It presents three scenarios illustrating different collaboration cultures among employees and emphasizes the need for tailored collaboration tools. The authors stress the significance of aligning tools with business requirements, fostering a strong governance model, and maintaining a focus on culture to enhance collaboration effectiveness.
Where Form Meets Function: Understanding Collaboration's Cultural Fit
- 1. Where Form Meets Function: Understanding Collaboration’s Cultural Fit Benjamin Niaulin Sharegate Christian Buckley Beezy
- 2. HAVE YOU EVER GONE AROUND I.T.? Take the quick poll! https://i.engage.ms/bniaulin/
- 3. << INSERT MILDLY ENTERTAINING VIDEO HERE >>
- 7. “I KNOW! WE HAVE SHAREPOINT LICENSES, WE SHOULD USE THEM FOR <INSERT ANY PROBLEM I HAVE HERE>”
- 8. UNFORTUNATELY SOME HAVE BEEN USING IT LIKE A HAMMER looking for any nail they could find
- 9. SMALL TEAM ON A PROJECT?
- 10. SHAREPOINT!
- 11. LARGE TEAM ON A PROJECT?
- 12. SHAREPOINT!
- 13. NEED A CRM?
- 14. SHAREPOINT!
- 16. SHAREPOINT!
- 17. NEW WEBSITE?
- 18. SHAREPOINT!
- 19. WEB DEV FROM SCRATCH?
- 20. SHAREPOINT!
- 21. HUNGRY FOR A HAM SANDWICH?
- 22. SHAREPOINT?
- 25. “It’s the end of the Department of No” -John White Organizations have many choices
- 26. Brought to you by
- 27. WHAT IS THE STATE OF COLLABORATION IN YOUR ORG?
- 28. THERE ARE FOUR COLLABORATION“TRUTHS” • The traditional intranet has failed • The standalone ESN is dead • Real work happens between the workloads • Culture directs communication
- 29. How do you define Success? #MeasureCollabSuccess Take the quick survey! http://bit.ly/2eZXM2p
- 30. What is your collaboration culture?
- 31. Scenario 1 • Meet Stephanie • Web developer, millennial • Personalization is important • Lives on her mobile device • Very collaborative, in constant contact with her team, sharing ideas and discussing the state of customer projects • Values real-time interactions, having fun while working, and is very passionate about her work
- 32. Scenario 2 • Meet Tasha • Program Manager • Responsible for several key business processes • Has worked to develop several form and workflow-based sites to help automate and ensure that her team is compliant • Her team includes a number of attorneys and financial analysts, who prefer in-person meetings • She spends a lot of time working in email, and manages a number of vendors and parallel projects
- 33. Scenario 3 • Meet Hugo • Customer Success Manager, business development • Manages a number of projects and events with large teams of external vendors and partners • Very involved in the customer community • Helps drive their partner and customer portals, provides online and in-person product training • Also manages his company’s social profiles, interacts with customers and partners wherever they congregate
- 34. • Real-time • Team-based • Persistent chat • In-person • Process-based • Email • Mix • Community-based • Social
- 35. The reality is that most organizations have all three With differences across your business – or even within a single team or business unit
- 36. Which tool to use when?
- 38. bringing it all together for a “group of people” or team
- 40. HOME MADE INFOGRAPHIC What one Office 365 Group looks like
- 41. • Microsoft Teams? • SharePoint? • Outlook Groups? • Yammer? • OneDrive? WHAT IS THE RIGHT USER EXPERIENCE?
- 42. It But you knew that, didn’t you? Depends. Say it with us:
- 43. Know your business requirements and goals Expand on your feedback loops Have a strong governance model Be clear on your change management model
- 44. CULTURE IS KEY
- 46. BUT IT DOESN’T MEAN WITHOUT CONTROL OR GUIDANCE
- 47. Throw in a matrix animation • Maybe close with “Welcome to the Matrix, people”
Editor's Notes
- #4: Jump right into the topic – frame the problem They know our names from the program (and Ben’s YouTube videos) and don’t need to be hit over the head with our backgrounds Will have speaker slide at the end
- #26: Times have changed, end users now have choice and are not forced to follow IT Feel like they are better than IT “no more storage? I saw a good deal for hard drives at Costco” @Christian I added the quote, you can remove it. It’s basically John saying this to say that IT used to just say no to things, but now they can’t.
- #27: Youy can't keep up by yourself MS releasing a lot more,and more quickly,to help you compete “How CAN you keep up”
- #28: Moving from “Collaboration” to “Digital Workplace” Beyond the buzzwords, what does that mean?
- #30: This fits into the MeasureCollabSuccess space, which I'd like to plug the once— and which is a good follow up to talking about rate of change What are your goals? What are you trying to achieve? How are you monitoring and measuring that change? How closely are you watching adoption and engagement? How engaged are your end users?
- #31: And what is your collaboration culture? Share story of cheese company in California, and over-eager admin who wanted to roll out every single feature Ask the question – How important is culture to successful collaboration? Different teams work in different ways
- #37: Include icons for
- #42: Not sure about this, Teams creates a Group and so does SharePoint. What do we want to do here? I would show examples of the different ways for them to work to do the same thing (same end result = get job done) maybe? --Yes, my idea here is to talk about the overlap, how they work together. Not either/or, but figuring out the right mix for your team culture
- #45: Your collaboration efforts will fail if you do not align your technology with your culture, period. Pilot, rinse, repeat. Talk to your end users regularly Internal user groups One-on-one sessions Friday brown bags, lunch-and-learns Locate your evangelists and support them Make your technology decisions transparent