Best Practices for Troubleshooting Slow Citrix Logon and Ensuring Excellent User Experience
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The document discusses best practices for troubleshooting slow Citrix logons to enhance user experience. It emphasizes the significance of logon performance in Citrix environments and presents tools for monitoring both real user experiences and synthetic logon simulations. The content includes strategies for identifying logon delays and ensuring reliability through a combination of monitoring approaches.
Best Practices for Troubleshooting Slow Citrix Logon and Ensuring Excellent User Experience
- 1. © eG Innovations, Inc | www.eginnovations.com Best Practices for Troubleshooting Slow Citrix Logons Ensuring Excellent User Experience
- 2. © eG Innovations, Inc | www.eginnovations.com Bruce Popky Director of Marketing Strategy eG Innovations bruce.popky@eginnovations.com Moderator
- 3. © eG Innovations, Inc | www.eginnovations.com Please submit your questions at any time during the webinar using the questions panel on the GoToWebinar client. This webinar is being recorded. You will receive a link to the recording in a few days. A copy of this presentation is posted on SlideShare: http://www.slideshare.net/eginnovations/ Logistics
- 4. © eG Innovations, Inc | www.eginnovations.com John Worthington Director Product Marketing eG Innovations John.Worthington@eginnovations.com Today’s Presenter 1/17/2018Copyright eG Innovations 4
- 5. © eG Innovations, Inc | www.eginnovations.com 48% 45% 7% The most performance sensitive service Similar in performance demands as other services Not that performance sensitive Citrix – One of the Most Performance Sensitive Enterprise Applications Source: 2016 Citrix Performance Survey, http://www.eginnovations.com/solutions/sign-in?whitepaper=36 93% believe that Citrix is one of the most performance sensitive services in enterprise networks.
- 6. © eG Innovations, Inc | www.eginnovations.com Measuring Citrix User Experience Application/ Desktop Launch Application Access StoreFront/ NetScaler Logon Citrix Session Logon • Was application launch successful? • Did it take too much time? • Is the end-user facing any screen refresh latency, disconnects? • Was the logon slow? • If so, why? • Were authentication and enumeration successful? • AD authentication • Application enumeration • Profile loading • GPO processing • Session establishment • Application start-up • Ready for interaction • Screen/keystroke latency • Bandwidth (audio, video, printer, drive) • Session resources (CPU, GPU, memory, disk) Diagnose Problems to Ensure Session Reliability
- 7. © eG Innovations, Inc | www.eginnovations.com Source: 2016 Citrix Performance Survey by eG Innovations & DABCC Logon – The #1 Problem for Citrix Admins Rule of 30 – If your logon times are: • Under 30 seconds you’re doing pretty well • Longer than 30 seconds something is probably not quite right
- 8. © eG Innovations, Inc | www.eginnovations.com Emulates users Imposes the same workload again and again Provides a measure of experience EVEN when there is no real load Monitors real users Actual workloads Direct measure of what users are seeing Synthetic Measurements How to Measure Citrix User Logon Real User Experience Measurements User Experience Measurement Simulate logon; launch different applications Synthetic monitoring from multiple locations Real user monitoring from the client, network, server Must use a combination of both approaches
- 9. © eG Innovations, Inc | www.eginnovations.com eG Enterprise Express Citrix Logon Simulator • Synthetic logon simulation tool – Emulates scenario of Citrix XenApp/ XenDesktop logon from designated endpoints • Tracks every step of the logon process: • Highlights which step of the logon process is failing or taking too much time to execute – Browser access – StoreFront URL – Authentication – Enumeration – Session establishment – Application launch
- 10. © eG Innovations, Inc | www.eginnovations.com Simulates logon into Citrix via StoreFront or NetScaler Gateway Enumerates applications on the StoreFront console Launches application on StoreFront How It Works
- 11. © eG Innovations, Inc | www.eginnovations.com How It Works (contd.)
- 12. © eG Innovations, Inc | www.eginnovations.com Hands-on Demo eG Enterprise Logon Simulator Identify the cause of logon slowness
- 13. © eG Innovations, Inc | www.eginnovations.com Logon Performance Reports: Simulated Logon Citrix Logon Simulator Monitor success and failure of all logon simulations Track historical trends of step-wise logon performance
- 14. © eG Innovations, Inc | www.eginnovations.com
- 15. © eG Innovations, Inc | www.eginnovations.com Emulates users Imposes the same workload again and again Provides a measure of experience EVEN when there is no real load Monitors real users Actual workloads Direct measure of what users are seeing Synthetic Measurements How to Measure Citrix User Logon Real User Experience Measurements User Experience Measurement Simulate logon; launch different applications Synthetic monitoring from multiple locations Real user monitoring from the client, network, server Must use a combination of both approaches
- 16. © eG Innovations, Inc | www.eginnovations.com Domain Controller Web Interface User Device Database Server License Server Hypervisor + Virtual Desktop Controller 3 1 7 6 2 4 10 5 9 11 8 Steps Involved in Citrix Logon
- 17. © eG Innovations, Inc | www.eginnovations.com Domain Controller Web Interface User Device Database Server License Server Hypervisor + Virtual Desktop Controller 3 1 7 6 2 4 10 5 9 11 8 Where Citrix Logon Has to be Measured In the XenApp server / virtual desktop At the Delivery Controller
- 18. © eG Innovations, Inc | www.eginnovations.com Hands-on Demo eG Enterprise Real User Logon Monitoring
- 19. © eG Innovations, Inc | www.eginnovations.com Logon Performance Reports: Real User Logon Analyze logon duration trends over time Monitor logon time breakdown for every real user
- 20. © eG Innovations, Inc | www.eginnovations.com Comparing the Citrix Logon Monitoring Techniques Use Cases Simulation Real User Monitoring Proactively test logon performance before real users connect to the Citrix site/farm Test with simulated workloads to establish baselines of logon performance Test logon availability and performance 24x7 from any location Monitor logon experience as actual (not simulated) end-users connect to Citrix site/farm Provide real-time visibility for Citrix admin and helpdesk staff to quickly identify real user logon problems Identify if logon slowness is due to brokering, GPO processing, user profile loading, or logon script execution Monitor application availability and launch time
- 21. © eG Innovations, Inc | www.eginnovations.com Going Beyond Logon Monitoring Topology & Root Cause Diagnosis (Automated Correlation) Real User Experience Insights (Visibility into ICA Channels) Drill-Down into Every Tier (Performance Analysis) Historical Reports & Analytics (Right-sizing & Capacity Planning)
- 22. © eG Innovations, Inc | www.eginnovations.com
- 23. © eG Innovations, Inc | www.eginnovations.com
- 24. © eG Innovations, Inc | www.eginnovations.com Thank You! www.eginnovations.com info@eginnovations.com +1 (866) 526 6700