enParadigm's global program for senior leaders at WNS Global Services
0 likes366 views
WNS Global Services held a two-day workshop with key stakeholders from across the company to address needs such as translating strategy into action, sharing best practices globally, and improving in areas like cross-business unit synergy and customer centricity. Participants took part in a customized business simulation to experience real challenges. Action items identified include creating a unique position for quality, looking more closely at profit and loss statements to understand key cost drivers, and increasing involvement with senior leadership. Overall feedback was positive, with participants rating the learning experience highly and recommending the workshop to peers.
enParadigm's global program for senior leaders at WNS Global Services
- 1. SOLUTION BUSINESS OUTCOME NEED © enParadigm Knowledge Solutions, www.enParadigm.com WNS Global Services Workshop Report 17th-18thNov 2014 Across multiple locations Integrated by video conference enParadigmTM www.enParadigm.com Business need Learning need enParadigm, working with 9 key stakeholders across WNS’ businesses, identified the following needs: 1.Translating strategy to action 2.Sharing best practices, globally 3.Improvements in 6 key areas of concern: a.Cross-BU synergy b.Process & capability mgmt. c.Customer centricity d.Industry analysis e.Manager-level people management f.Visibility to financial impact 1.Provide a business experience where the importance of execution (of strategy devised) is brought out. Also provide tools and frameworks to track execution. 2.Bring senior employees together, from across the globe, to share best practices in an experiential environment 3.The 6 key areas of concern needed to be addressed individually and then integrated. Pre-work At the workshop Multiple meetings with top decision makers helped isolate precise business and learning requirements Individual participant calls and emails identified specific gaps and set the right expectations Participants ran virtual companies to experience real business challenges in a customized simulation Facilitator-led debriefs and concept sessions anchored the team-based program Action items Action items ChandrashekharAmolkarSr. Grp. Mgr. -Quality 1.Create a unique position for the function 2.Re-visit existing actions and create a cohesive strategy 3.Plan both short-term and long-term MehulLakhani GM –Operations 1.Look at financials for key decisions 2.Strategy and learning from other teams 3.Peek into CFO’s office ShivakumarOmprakash, Sr. Grp. Mgr. –Operations 1.Start looking closely at P&L 2.Understand and use the key drivers for my business 3.Reduce overheads and costs with long-term planning ParagChoksi, Sr. Grp. Mgr. Central Pricing Team 1.Get more involved with senior leadership 2.Utilize internal discussions as well as collective decisions 3.Check financial impact of decisions We are a company of business experts and IIM Ahmedabad alumni, helping senior leaders transform themselves through simulation-based programs with measurable business impact. enParadigm Knowledge Solutions, A-102, Sagar Tech Plaza A, Saki Naka Junction, Andheri (East), Mumbai –400 072 +91 97 25769408 talktous@enparadigm.com WNS (Holdings) Limited (NYSE: WNS) is a leading global Business Process Management (BPM) company. With 200+ global clients, it combines operational excellence with deep domain expertise in key industry verticals, including BFSI, Healthcare, Manufacturing, M&E, Consulting and Professional Services, Retail & Consumer Packaged Goods, Telecom, Logistics, Travel and Utilities. WNS leverages nearly 30,000 employees at 35 delivery centres across 11 countries enParadigm IndianOil FEEDBACK Ratings Testimonials ” KarunaChandwani Sr. Grp. Mgr. -Quality “Its an excellent workshop, a first of its kind at WNS for the leadership team. Should not be missed, even for so called ‘Important Commitments’.” ” ShivakumarOmprakash, Sr. Grp. Mgr. –Operations “At first, my exposure to P&L was limited. Post the workshop I feel confident about analysing P&L, finding key drivers, strategizing & effectively driving margins & reducing costs across my business.” 9.23on 10 Overall Learning Experience 9.35out of 10 Participants recommend the workshop to peers Company Participants Intervention Overall feedback rating WNS Global Services Across functions, avg. 14 years exp. Leadership Simulation 9.23 on 10 WNS Global Services