Regulatory Challenges in Outsourcing & Managed Services
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The document discusses the regulatory challenges in outsourcing and managed services within the telecommunications industry, focusing on the competitive environment and regulatory approaches as of June 30, 2009. It outlines the transition from a vertical to a horizontal service architecture in telecommunication, emphasizing the need for new interconnection systems and regulations to adapt to these changes. Additionally, it explores the motivations behind outsourcing and managed services, highlighting the importance of efficiency and sustainability for both service providers and users.
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Regulatory Challenges in Outsourcing & Managed Services
- 1. Regulatory Challenges in Outsourcing & Managed Services Arief Hamdani Gunawan
- 2. Outline The Competition Environment Regulatory Approaches The Future: Architecture License Regime Opportunities Implementation Consideration: Supply and Demand Side
- 3. The Core Business As of June 30, 2009 :
- 4. Penetration in Telco Industry As of June 30, 2009 :
- 5. Telco Industry - Environment Overview Highlights on Telco Industry in Indonesia :
- 6. Stakeholder Intentions Security Interoperability Sustainability Government Program Policy and Regulation Affordability QoS Consumer Government Industries / Operators Incentive Value to Every Consumers Interconnection
- 7. Regulatory Approach Uses reactive measures to correct undesirable market developments. Preferred where: markets are already competitive and in little risk of domination by one or more players; markets are in an emergent condition, are not in danger of being dominated by one or more players, but could be distorted by overzealous regulation Relies on proactive regulation to prevent undesirable market developments. Preferred where: markets are newly liberalized; markets are at risk of domination by one or more players key regulatory, economic, social or policy objectives cannot be fulfilled by less Ex – Post and Ex – Ante Competition Environment N G N Supply Side Demand Side Telecommunication Sector
- 10. From Vertical to Horizontal Today Single-service NW Servers Clients Backbone Network Access Access Tomorrow Multi-service NW/client-server Communication Control Content Content Media Gateways Media Gateways Access Core Network environments of user-oriented ubiquitous services Establish NGN for Seamless access conditions New interconnection systems needed according to the change Data/IP Networks PLMN PSTN/ISDN CATV Services Access Transport & Switching Networks
- 11. License Regime NGN provides a platform separating Services from Transport Political and Regulation environment would be impacted Current Vertical environment would be changed to Horizontal environments Impact on policies and regulation Phone PSTN Internet IP-Net M-Ph Mobile Pol. A Reg. a Current Policy and Regulation Environment (Vertical) Pol. B Reg. b Pol. C Reg. c Resource-based Pol./Reg. Video NGN Voice Internet IP (Future Packet ?) Platform xDSL/Optic based Fixed/Mobile MM Pol.Y Reg.y Pol. X Reg. x New Policy and Regulation Environment (Horizontal) Service-based Pol./Reg.
- 12. Opportunities for Outsourcing and Managed Services Telecommunication QoS Enabler Licensed Operators IT QoE Values VAS/Content Providers Infrastructure (Resource Based) and Content (Service Based) Engineering Creativity Application and Services SLA and SLM Internet: 1995 to 2005 Anywhere: 2005 to 2015 Place Work and home Anytime and anywhere Device PC Any device Connectivity Narrowband NGN Broadband
- 13. Supply Side Technology sold to customer Maintenance Services may be included Technology sold or leased to customer by partner Proactive Monitoring and Management from partner’s Network Operations Center (NOC) as outlined in Service Level Agreement Technology sold or leased to customer by partner Long term contract including physical assets and human resources Buying Managed Services Outsourcing Motivation: CAPEX, Risk Transfer, Efficient, Competency Demand Side Motivation for End User Services and Wholesale Services: User Requirement, Sustainability and Profitability
- 14. Closing Supply Side Demand Side Avoid Risk Efficient SLG Focus on Core Competency Service Sustainability Profitability SLG User Expectation
- 15. Thank You Arief Hamdani Gunawan [email_address]