coAction.com - Overview
- 1. A single platform for Enterprise Collaboration for operations, across process, solutions and Locations
- 2. coAction Products and Packaging coAction for Finance coAction for Sales coAction for Service & Support Automation, Reports, & Dashboards Workgroup Edition Collaboration Edition Enterprise Edition Receivables Invoices Payments Claims Emails Self Service Portal Opportunity Quotes Leads Contacts Accounts
- 3. Our Customers (Partial List) Premium Edition Users Professional Edition Users Enterprise Edition Users
- 4. coAction Collaboration as a Service User Facing Solutions – Multi-Domain, Multi-Lingual & Industry Specific Sales Collaboration Service Collaboration Receivables Collaboration PO/Quote Collaboration Project Collaboration Document And Task Collaboration Forms Creation Display Document Sharing Routing Task Management Workflow Task List Rich UI Builder Mashup Builder Workflow & Rules Management Email/Calendar Integration Reporting & Tracking Data & Web Services Access Work Item Lifecycle & Status Management Multi-Tenant Architecture Fine Grained Security Model Extensible Data Model Repository Services Framework coAction Collaborative Application Framework coAction SaaS Infrastructure
- 5. Revenue Cycle Modules Portfolio/Collections Includes Accounts, Contacts, Line Items, Price Lists, Terms etc Web Invoicing Load Invoice Web Delivery & Approval Web Payments Auto Matching Rules Payment Posted B I LL I N G S Y S T E M S Disputes Management Portal to control customer, provider/payer interactions Receivables Segmented into different Portfolios with effective Collection Strategies with Time & Action Calendar Flexibility to choose claims formats for delivery with Scheduling & instant Approval Ability to register dispute online with rules defined for resolution based upon nature of dispute Pre-defined Rules for matching single payment to multiple claims or components within Flexibility to choose different payment methods with integration to Banks
- 6. Enterprise Features Dashboard and metrics driven Image enabled Rules based workflow Dialer integration Prioritization/Escalation/Routing Quick integration (ERP/Banks/Standards/Legacy) Auditing and logging/ 4 eye checks Personalization capabilities Workforce management capabilities
- 7. E BILLING & EPAYMENTS SSL Secured Payment Gateway Customer Portal Invoice Delivery @ Web Invoice Mail Customer Portal Electronic Payments Actions View / Confirm / Export Pay Call / Mail ! Exception / Reject Invoice Templates Web Invoice Presentment Mail Client Link in Customer mail Imaging Exceptions Corrections Exception Rules Notification in Biller mailbox Mail Template Web Payments Real-time Updates
- 8. Account Specific Collection Templates Follow Up Rules Clarification Confirmation Payment Reminder Escalation @ E-mail Calls/IVR Scheduled Collections Response Mechanism Fax Benefits: Manage workflow on the basis of collection probabilities and predictive modeling Proactive collection on outstanding receivables, Faster processing through automatic identification and prioritization Increased efficiency due to automated worklists Portfolio Management Strategy Collection Strategy Account Allocation
- 9. Benefits: Higher electronic participation reduces costs for the supply chain Technology and Services revenue Customers get a value added service Customer Enrollment Data Mapping Account Invoices Payments Customer Enrollment Campaign Roles/Rights Configuration Wizard Customer Registration Customer Approval Customer Confirmation Bank Registration E-Mail With Portal Link User ID & Password Identity Management @ E-mail Letters Calls Promotions
- 10. Disputes Clarifications Payments & Discounts Billing Issues Others Follow Up Account Communication Resolution Solution Centre Account Details Audit Trail Invoice Images Comment History Status Changes E-Mail Call FAX Benefits: Solution Centre for different types of responses Time frame helps in reducing DSO Risk identification and Management Allocation based upon criticality of issue Exceptions Management Response Mechanism Allocation
- 11. Proven Hosted Model Zero Capital Costs, Quick Implementation Rules based Workflow Customized logic and execution of workflow Transaction Lifecycle Management Gain visibility, Track status of transactions and exception Dynamic Advanced Web User Interface Drag and Drop, Rich desktop feel, Dashboard driven Personalization and Customization Engine Customized and personalized screens with no code Dynamic Integration Enterprise Packages, Delimited, EDI Structures, Flat file adapters Global Customers Capgemini, Sears Group, Dun & Bradstreet coAction.com Platform / Differentiators
- 12. Performance benefits Increase Value for enhanced customer service, superior data for decision making, lowered risk and enhance compliance --- Invaluable ! 10 – 25% 10 - 35% 50 – 60% 40 – 50% Reduce Save 30 - 40% 2 - 3% 60 - 80% Visible Impact for every $100 million in revenue Average interests savings $300,000 Additional working capital available $4 million DSO Bad Debts Dispute management costs Inbound call management costs Labor arbitrage & overheads Outstanding payables Straight through processing
Editor's Notes
- #6: Again the advantages derive from removing paper from the process One of the problems with a traditional credit and collections operation is that much of the customer intelligence reside with individual members of the credit staff. Each have their own way of keeping notes, scheduling follow-ups and so forth. If somebody is out sick or on vacation, the rest of the staff is hesitant to do anything with that persons accounts because they can’t see the whole picture, and it takes a lot of time to gather information to get a partial picture of what has been going on. As a result, bringing a temp in is not an effective strategy. With an automated process, the customer intelligence is in the system, not in the heads of the credit staff members. Temps become productive in a very short time with an automated system, because all the needed account and transaction information is easily accessible on their computer desktop – not scattered around the accounting department, warehouse, credit department, customer service, sales and so forth. QC is very important in terms of Invoice Accuracy – Most firms have discrepancies on 25% more of the invoices they generate. When Honeywell implemented a pre-billing transaction reconciliation, they cut the number of invoice discrepancies roughly in half and realized a 10 day reduction in DSO – part from faster payment of more invoices because they were clean, but also because many fewer disputes flowed into the collection process. Electronic Invoice Presentment and Payment also takes a considerable burden off the collection staff – the key to success is to drive your customer enrollment rates as high as possible Portfolio Management is enabled with automated systems. You can be much more pro-active in managing risk in terms of credit approvals and collection policies – Jumping ahead to Credit Risk an automated O-C process opens up all sort of opportunities in terms of trade finance (better rates and access to new programs) and risk mitigation. Consumer Good Companies the are heavily involved in Pricing and Promotion Management reap benefits from automation which allows them to reconcile items in the settlement process with their up front offerings Dispute Management realizes dramatic drops reconciliation cycle times due to automated workflows and escalation (supervisor gets pinged if direct report fails to address issues within pre set parameters), but the biggest benefit is identifying root causes of disputes and the subsequent system improvements. 90 percent of disputes are resolved in the customer’s favor, so dispute handling is a low value, but time consuming activity.
- #7: Dashboard, metrics, imaging – Visibility Workflow, IVR, Dialer, Prioritization – Productivity Integration - Simplicity Auditing – Compliance Personalization, Workforce - Optimization
- #13: STP?