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Extending Card Sorting
Complementary Activities for Re-organizing a Large Informational Site Run Amok




Prepared by:
Michael Hawley – VP Experience Design


April 9, 2010
Mad*Pow Clients
Have you done card sorting?




                              3
The Challenge




                4
The Challenge




                5
The Challenge




                6
Card Sorting




               “It’s quantitative! It will give us the answer!”




                                                                  7
What Is Card Sorting?




                        8
Don’t Be Scared…




                   9
Common Question: Sorting Versus Finding




           Sorting                        Finding




                                                    10
Common Question: Context




                           11
Common Question: Aggregate Data Reflect Different Needs?




                                                           12
Sort These Sitcoms!

Seinfeld                      I Love Lucy
Friends                       Arrested Development
Frasier                       Taxi
Everybody Loves Raymond       The Office
The Fresh Prince of Bel Air   Night Court
The Simpsons                  WKRP in Cincinnati
The King of Queens            Home Improvement
M*A*S*H                       Curb Your Enthusiasm
Southpark                     Happy Days
The Cosby Show                That 70's Show
Cheers                        Who's the Boss
Family Guy                    Hogan's Heroes
All in the Family             Brady Bunch
                              Scrubs


                                                     13
Did You Use One of These?

Participant 8                    Participant 2                  Participant 44
• 60's                          • Friends                       • Family
• 70's                          • Family - other                • Young and Single
• 80's                          • Family - kids                 • 30-Something
• 90's                          • Animated                      • 40-Something
• aught's                       • Work


Participant 23                   Participant 37                 Participant 9
• Shows I watch/ed regularly    • Shows I'm Not Familiar with   • Actually Funny
• Popular shows that I do/did     or Not a Fan of               • Overrated
  not watch                     • Shows for 20-somethings       • Snoozer
• Guilty pleasures              • A Show and its Spin-Off       • Animated
• Classics                      • Shows with an African-        • Classical Programming
• Really Bad Shows                American Focus                • Not As funny as you think
                                • Animated Shows
                                • Shows with a Workplace
                                  Setting
                                • Older Shows I really Liked
                                • "Ultra-Family-Type" Shows

                                                                                              14
Lots to Consider…


                              Organizational
                                 Strategy




                    Context   Taxonomy         User




                                 Content




                                                      15
What We’ve Tried




                   16
Free Listing




               17
Focus Group Card Sorting




                           18
Proposed Hierarchy Testing (Tree Jack)




                                         19
Findability Testing (‘FirstClick’ Testing)




                  Contextual Card Sorting (or ‘FirstClick’ Testing): A New Methodology for Validating
                  Information Architectures
                  Wolfson, Bailey, Nall and Koyani                                                      20
upa Conference 2008




                      21
Research For Facets




                      22
Naming Exercises




                   23
Delphi Card Sorting




                      24
Summary: Extend Card Sorting For Inspiration and Validation

 • Free Listing
 • Focus Group Card Sorting
 • Proposed Hierarchy Validation (TreeJack)
 • Findability Testing (FirstClick)
 • Research For Facets
 • Naming Exercises
 • Delphi Card Sorting




                                                              25
Questions?

Want a copy of this presentation?
Drop your card at our booth or
visit us at www.madpow.net




Prepared by:
Michael Hawley – VP Experience Design


April 9, 2010
Additional Resources

“Card Sorting - Designing Usable Categories” by Donna Spencer


“Investigation of Applying the Delphi Method to a New Card Sorting Technique” by Celeste Lyn Paul
http://obso1337.org/hci/delphi/IAIProcessGrant2006_Paul.pdf


“Card-Based Classification Evaluation” by Donna Spencer
http://www.boxesandarrows.com/view/card_based_classification_evaluation


“Beyond cardsorting: Free-listing methods to explore user categorizations” by Rashmi Sinha
http://www.boxesandarrows.com/view/beyond_cardsorting_free_listing_methods_to_explore_user_ca
tegorizations


“Card Sorting: Mistakes Made and Lessons Learned” by Sam Ng
http://www.uxmatters.com/MT/archives/000220.php




                                                                                                    27

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Extending Card Sorting

  • 1. Extending Card Sorting Complementary Activities for Re-organizing a Large Informational Site Run Amok Prepared by: Michael Hawley – VP Experience Design April 9, 2010
  • 3. Have you done card sorting? 3
  • 7. Card Sorting “It’s quantitative! It will give us the answer!” 7
  • 8. What Is Card Sorting? 8
  • 10. Common Question: Sorting Versus Finding Sorting Finding 10
  • 12. Common Question: Aggregate Data Reflect Different Needs? 12
  • 13. Sort These Sitcoms! Seinfeld I Love Lucy Friends Arrested Development Frasier Taxi Everybody Loves Raymond The Office The Fresh Prince of Bel Air Night Court The Simpsons WKRP in Cincinnati The King of Queens Home Improvement M*A*S*H Curb Your Enthusiasm Southpark Happy Days The Cosby Show That 70's Show Cheers Who's the Boss Family Guy Hogan's Heroes All in the Family Brady Bunch Scrubs 13
  • 14. Did You Use One of These? Participant 8 Participant 2 Participant 44 • 60's • Friends • Family • 70's • Family - other • Young and Single • 80's • Family - kids • 30-Something • 90's • Animated • 40-Something • aught's • Work Participant 23 Participant 37 Participant 9 • Shows I watch/ed regularly • Shows I'm Not Familiar with • Actually Funny • Popular shows that I do/did or Not a Fan of • Overrated not watch • Shows for 20-somethings • Snoozer • Guilty pleasures • A Show and its Spin-Off • Animated • Classics • Shows with an African- • Classical Programming • Really Bad Shows American Focus • Not As funny as you think • Animated Shows • Shows with a Workplace Setting • Older Shows I really Liked • "Ultra-Family-Type" Shows 14
  • 15. Lots to Consider… Organizational Strategy Context Taxonomy User Content 15
  • 18. Focus Group Card Sorting 18
  • 19. Proposed Hierarchy Testing (Tree Jack) 19
  • 20. Findability Testing (‘FirstClick’ Testing) Contextual Card Sorting (or ‘FirstClick’ Testing): A New Methodology for Validating Information Architectures Wolfson, Bailey, Nall and Koyani 20
  • 25. Summary: Extend Card Sorting For Inspiration and Validation • Free Listing • Focus Group Card Sorting • Proposed Hierarchy Validation (TreeJack) • Findability Testing (FirstClick) • Research For Facets • Naming Exercises • Delphi Card Sorting 25
  • 26. Questions? Want a copy of this presentation? Drop your card at our booth or visit us at www.madpow.net Prepared by: Michael Hawley – VP Experience Design April 9, 2010
  • 27. Additional Resources “Card Sorting - Designing Usable Categories” by Donna Spencer “Investigation of Applying the Delphi Method to a New Card Sorting Technique” by Celeste Lyn Paul http://obso1337.org/hci/delphi/IAIProcessGrant2006_Paul.pdf “Card-Based Classification Evaluation” by Donna Spencer http://www.boxesandarrows.com/view/card_based_classification_evaluation “Beyond cardsorting: Free-listing methods to explore user categorizations” by Rashmi Sinha http://www.boxesandarrows.com/view/beyond_cardsorting_free_listing_methods_to_explore_user_ca tegorizations “Card Sorting: Mistakes Made and Lessons Learned” by Sam Ng http://www.uxmatters.com/MT/archives/000220.php 27