The document discusses learners and their use of technology:
n Learners are immersed in technology but have varying levels of digital skills, and their technology use outside of academics does not always translate smoothly to educational contexts.
n While learners expect institutions to provide reliable technology, some feel disadvantaged by a lack of access or skills. Others are making sophisticated use of different tools in personalized ways.
n Understanding learners' true digital abilities, strategies, challenges, and differentiated experiences is important for teaching effectively in digital environments.