Strategic Implementation of an Employee Development Program
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This document discusses the strategic implementation of an employee development program through e-learning. It emphasizes the importance of business fit, adoption, and measuring business value. The keys to success include cultural awareness, change management, setting SMART goals and criteria for measurement, and managing the program ongoing. Elements of an effective learning culture and communicating change to employees are also covered. Sample metrics for tracking program usage, participation, and impact are provided.
Strategic Implementation of an Employee Development Program
- 1. Strategic Implementation of an Employee Development Program Wednesday, May 16, 2012 1:00 p.m. Central
- 2. 1.No manager support 2.No budget or perceived value 3.Lack of leadership support 4.Unengaged and unmotivated employees
- 4. Keys to Program Success Business Fit Learning solutions that are tightly aligned to business initiatives. Adoption Effective communication to Provide easy access to target audiences. resources, technology and tools. Business Value Measurement strategy that delivers return on expectations and return on investment.
- 5. Strategy and Implementation Cultural awareness Change management Goals and success criteria Managing your program
- 6. Cultural Awareness Executive and management support Corporate mission and value Business and work environment Communication styles and flow Relationships of influence Existing learning culture
- 7. Elements of A Learning Culture 1. Holistic thinking 2. Integrated learning 3. Capacity for change and improvement 4. Focus on collaboration 5. Personal commitment
- 8. Change Management Communicate the business and individual benefits of the program Communicate to reduce fear Careful planning Clear links between training and job roles/performance
- 10. Presenting Change to Employees Prepare Deliver Message Follow-up
- 11. Goals & Success Criteria Determine the audience Determine content and link to program objectives Define criteria for measurement
- 12. S.M.A.R.T. GOALS Specific Measurable Attainable Relevant Timely
- 13. Program Focus Replace % of Instructor Led Training Employees use e-learning to meet an average % of their annual training requirement
- 14. Learner Focus Positive feedback on content with a specific approval rating Demonstrate they can apply what they learned to the job
- 15. Program Goal Replace 50% of instructor led training with e-learning Success Criteria Usage measured by completion Measurement 25% of potential audience of 500 completes one course (125 learners) on an annualized basis
- 16. Program Goal Provide e-learning as a viable means for employees professional development Success Criteria Learner satisfaction with content Measurement Positive feedback on content with a >70% approval rating
- 17. Learner Goal Improve performance in handling of customer complaints Success Criteria Transfer of knowledge and/or skill back to job Measurement Positive feedback on applicability of learning to job responsibilities with a >70% approval rating
- 18. Program Evaluation • Start with usage reports • Results from evaluation forms • Pre and post tests • Job performance metrics or KPI’s
- 19. Sample Metrics Method: Track initial email to users. Measured Results: 53.5% open rate 35% hit the link to the LMS within the email 62 signed up for courses 28 started courses 8 completed courses
- 20. Sample Metrics Method: Leadership development program participation Measured Results: 80% completed the program 30% were promoted within 3 months 100% retention of all program participants 100% rated the program as worthwhile and valuable
- 21. Managing Your Program Deployment and launch Marketing and communications Measurement and review
- 22. Deployment and Program Launch Additional resources
- 23. Sample 4 Week Timeline Week 1 Week 2 Week 3 Week 4 | Set Strategy (1 week) | | Establish Program Goals (1 week) | | Site Design & Customization (1-2 weeks) | | Identify Success Criteria (1 week) | | Marketing & Communications Strategy (1 week) | | Define Audience (2-3 days) | | Determine Program Measurement (1 week) | Course Selection (1 week) | | Pre-Launch Communications Begin (2-3 weeks) |
- 24. Make things easy with user guides!
- 25. Provide tips and best practices!
- 26. Marketing & Communications Build Review Act
- 27. Your Plan Should Include: • The Message • Your Purpose • Method • Metrics • Target Audience
- 28. Sample Plan Message Purpose Method Timing Metric Owner Target Audience Launch of Inform Article in Pre-launch Awareness Kim Sr. Leaders, Mid- Strategic company survey level Leaders, Sales daily e-news results great Sales Leaders, School than 10% of Sales People sales team Persuade Testimonials Launch Enrollment Kim from Sales at 85% Leaders and Pilot Participants Remind Participant Monthly Kim Sales People, testimonials Sales Leaders
- 29. Communicate to keep it top of mind!
- 30. Elements of A Learning Culture 1. Holistic thinking 2. Integrated learning 3. Capacity for change and improvement 4. Focus on collaboration 5. Personal commitment
- 31. For Additional Info. Chris Osborn www.bizlibrary.com cosborn@bizlibrary.com 888.432.3077 888.432.3077 ext. 144
- 32. Success Program Goal Measurement Criteria Usage measured by 25% of potential audience of 500 completes one course Replace 50% of instructor led training with e-learning completion (125 learners) on an annualized basis Provide e-learning as a viable means for employees Learner satisfaction with Positive feedback on content with a >70% approval professional development content rating Adopt e-learning as a viable alternative/complement to Learner satisfaction with Positive feedback on usability with a >70% approval classroom instruction usability rating Adopt e-learning as a viable alternative/complement to Learner satisfaction with Positive feedback on e-learning as a learning modality classroom instruction affinity with a >70% approval rating Effectiveness of Improve knowledge of workplace diversity issues Improvement in scores between pre-test and test instruction Improve performance in handling of customer Transfer of knowledge Positive feedback on applicability of learning to job complaints and/or skill back to job responsibilities with a >70% approval rating Technical performance of Number of company help desk and BizLibrary technical Provide an effective technology to deliver e-learning courseware support calls