Enabling Smarter Communications
- 1. RB Networks Enabling Smarter Communications
- 4. Messaging Demand • “The messaging platforms are already dominant in terms of both overall communication channels and application usage,” says the author. “These patterns are becoming more ingrained with each passing month, year, and generation.” – Joshua March
- 5. Why are messengers in demand? Messaging combines full live-chat functionality with persistent identity and mobile notifications—combining all of the best elements of the traditional digital care channels, purpose-built for the mobile era: • Real-time (many messaging applications even show when the other person is typing) • Asynchronous (you can go away and continue the conversation later) • Persistent identity (and easy to link to a customer record) • Connected to smartphone notifications
- 7. How is this affecting business? The combination of functionality available to businesses in modern messaging apps mean they are extremely convenient for consumers to use for service with big benefits for businesses in terms of efficiency. If they are confident, they will get a real-time response to their issues, consumers will message instead of phoning. This makes messaging the first digital care channel that has the potential to replace a significant percentage of phone calls— something that will have a massively positive impact on the customer experience while decreasing the high costs that businesses spend on phone calls every year.
- 8. How Do Telecom Operators Compete? UCaaS provider Vonage this morning announced it has acquired TokBox, a Telefonica subsidiary, for $35 million in cash. As one of the leading WebRTC video API providers,TokBox will complement Nexmo, Vonage's communications platform as service (CPaaS).Aug 1, 2018
- 11. Acceptance and Trust At RB Networks, we knew that it was going to take more than a single product to break into the highly competitive tech space. So we created a messenger service for consumers, a channel messenger for teams, as well as an operator enablement SDK for serverless deployments
- 12. ZIB Teams Messenger & Pantepic
- 13. Worldwide Consumer Messenger Service • Unlimited Messaging Peer to Peer • Destructive Messages • Scheduled Messages • Group Messaging • Encryption • Sticker Store Purchases • Audio Calling • Native iOS, Android, MacOS, & Web Application available
- 16. How Dare Us? WhatsAPP Competition Slack Competition
- 17. Acquiring Teams from Slack Slack is blazing trails in a relatively new arena, so that ammunition was equal parts product training and market education. “Somewhere between 20 to 30% of our users — and this is just an estimate — come from some other centralized group- messaging system like HipChat, Campfire, or IRC,”
- 18. What's the Blueprint? • Progressively Grow with Private Invites to unlock ZIB • Actively engage administrators and Evaluators • Educate active users daily • Listen and gather feedback • Leverage Relationships and Business Referrals
- 19. Financial Model ZIB Messenger Pantepic Messenger
- 20. Enabling Real Time Communications (e-RTC) for Network Operators The problem with Enterprise or Network Operator messenger services is the delivery of the software not the available features.
- 21. How Does e- RTC Differ from WhatsAPP? Serverless Backend Delivery Run, Operate and Maintain on Company Premise Setup Own Authentication, Database, and Contacts Integration Select Microservices from Rich Software Developers Toolkit Choose from Whitelabel or Create Own Messenger App Designs Completely and Utterly Private Even From RB Networks Full Cluster Control in Cloud, on Premise, or Hybrid Architecture A Unique Solution That Truly Has No Competition
- 22. BETA INVITE ONLY DATES ZIB MESSENGER - Private Trials begin 12/15/18, Initiation Trials 1/15/19, and Full Website Launch 3/15/19 E-RTC for Network Operators – Private Trial Begins 1/15/19, Invitation Trials 2/15/19, and Full Website Sign Up Launch 4/15/19 (During Vegas Expo) Channel Partner Program Launch – 5/1/19 after Vegas Expo to achieve managed service provider, independent IT contractors, and value-added resellers the opportunity to expand their revenue streams by onboarding their customers onto ZIB or e-RTC.
- 24. Sources • https://www.investors.com/news/telecom-stocks-to-watch-and- industry-news/ • https://www.businessinsider.com/heres-how-millennials-are- impacting-the-future-of-communication-2017-1 • https://www.conversocial.com/blog/the-rise-of-messaging • https://www.firstpost.com/tech/news-analysis/whatsapp-business- launched-in-india-for-android-users-needs-a-dedicated-mobile- number-4315261.html