Creating a User-Centric Mobile Payment Architecture
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The document discusses creating a user-centric mobile payment architecture, highlighting the importance of identity in streamlining user interactions and reducing registration friction. It notes that social login systems can aid in improving user identity but emphasizes that they are merely tools, not definitive identities. The text also mentions the significant impact of personalized recommendations on eCommerce sales and the need to optimize mobile forms to minimize drop-off rates during the registration process.
Creating a User-Centric Mobile Payment Architecture
- 1. Creating a User-Centric Mobile Payment Architecture Jonathan LeBlanc (@jcleblanc) Head of Developer Evangelism (North America) PayPal | Developer
- 2. The Age of Online Identity
- 3. Developer efficiency task 4 Offload complexity to the implementing provider Offload Complexity
- 4. Identity as a Mobile Foundation Social Login Systems
- 5. Lots and Lots of Fake Data
- 6. Identity is Not Facebook
- 7. Identity is Not Even PayPal
- 8. These Are Simply Just Tools
- 11. Moving Identity Forward Using Identity to Remove Login
- 12. Identity to Remove Registration
- 13. How We’re Handling Identity
- 14. Time Interactions and Identity
- 15. Interests User A Interests User B Interests Common Expanding Identity via Commonality
- 16. Personalized Recommendations Optimists consider that up to a 30% of ecommerce sales increase is thanks to cross-selling recommended products fikobservatory
- 17. Identity is Mobile Foundation Personalization for User Shortcuts
- 18. 23% of customers abandoned carts when asked to register (Forrester) …At five questions, the drop-off rate is 2 percent; at 10 questions, 4 percent, and so on. Only at about question 35 does the correlation end (Kevin Hale, Wufoo)
- 19. Fixing Mobile Form Drop Rates
- 21. Thank You! Jonathan LeBlanc (@jcleblanc) Head of Developer Evangelism (North America) PayPal | Developer
Editor's Notes
- #3: We are in an age of intense personalization
- #4: There are two things you need to offload complexity from the mobile experience. If there is a question
- #5: I started out working at Y! with a lot of auth systems, you might know them better as these things (show buttons)
- #6: I started realizing when I would build applications that besides a username, the rest of the info from these people was garbage, because of this… (show picture of a royalfetus profile)We’re in an age where are children have a social footprint before they are ever born…and that’s a much different world than the one I grew up in.
- #7: Social login is
- #10: It comes down to the difference between concrete user identity and socialized (curated) identity
- #11: It comes down to the difference between concrete user identity and socialized (curated) identity
- #12: It comes down to the difference between concrete user identity and socialized (curated) identity
- #13: Removing the registration form
- #14: This is what we’re doing through log in with PayPalWe’re also exploring capabilities to expand identity beyond those means
- #15: Adding in time interaction to identifying usersCalendar time + interaction rates with content
- #16: Commonality overlap
- #17: Identity targeting allows you to create personalized experiences for the users, but if it’s social based you can be getting anyonehttp://sales.artcony.com/2012/08/how-to-immediately-add-10-30-profits-using-up-sell-cross-sell-and-bundling-strategies/http://thefik.com/en/post/how-to-increase-sales-with-recommended-products-cross-selling/
- #18: Personalization allows you to take shortcuts for your users (signups, checkouts, etc.)
- #19: Reduce dropoff ratesI’ve seen numbers as high as 71% during registration: http://www.optimizationtoday.com/web-analytics/what-is-abandonment-rate/23% of customers abandoned carts when asked to register (Forrester)…At five questions, the drop-off rate is 2 percent; at 10 questions, 4 percent, and so on. Only at about question 35 does the correlation end (Kevin Hale, Wufoo)
- #20: Fixing the drop rates (taken from AB testing information: http://www.inman.com/2011/01/12/increase-online-conversion-rates/)Simplifying the form layoutsDisplaying relevance to users
- #21: Using card.io for scanning credit card information for processing