Introduction to xch server.pptx

Editor's Notes

• #17: Microsoft Office 365 delivers the power of cloud productivity to businesses of all sizes, helping to save time and money and free up valued resources. Office 365 combines the familiar Office desktop suite with cloud-based versions of next-generation communications and collaboration services from Microsoft: Exchange Online, SharePoint Online, and Lync Online. Office 365 is simple to use and easy to administer – all backed by the robust security and guaranteed reliability you expect from a world-class service provider. (Access from mobile devices depends on WiFi capability or mobile network availability.) Office 365: Microsoft Office Professional Plus The world’s leading productivity tool now seamlessly connected and delivered with cloud services – for the best productivity experience across the PC, phone, and browser. Exchange Online Cloud-based email, calendar, and contacts with always-up-to-date protection from viruses and spam. SharePoint Online Cloud-based service for creating sites to connect colleagues, partners, and customers. Lync Online Cloud-based instant messaging, presence, and online meeting experiences with PC-audio, video conferencing and screen sharing. Key Office 365 Benefits: Anywhere-access to email, documents, contacts, and calendars on nearly any device. Work seamlessly with Microsoft Office and the other programs your users already count on every day. Business-class features including IT-level phone support, guaranteed 99.9% uptime, geo-redundancy, and disaster recovery. Pay-as-you-go pricing options that give you predictability and flexibility for all or part of your organization. Office 365 for enterprises brings together cloud versions of our trusted communications and collaboration software with our familiar Office Professional Plus desktop suite. It is designed to help meet your IT needs for robust security, 24/7 reliability, and user productivity.
• #21: Businesses rely on email as a backbone for their communications and an essential tool for getting things done. But in today’s world, email can present challenges for users, IT and organizations as a whole. Hear are some common themes we hear as we talk to our customers: The volume of email data continues to increase, causing users to experience information overload Users expect to be able to access their mailboxes from wherever they are, from a growing array of devices Organizations must keep up with increasingly burdensome compliance requirements and maintain the security of their email systems Meeting these challenges requires an email system that was designed for the needs of today’s businesses.
• #24: Exchange Online is a solution to these challenges. It delivers the capabilities of Exchange Server, the world’s leading server for email, calendar, and contacts, to help your business succeed. With Exchange Online, organizations get the same familiar and powerful Exchange features that millions of users rely on today Customers benefit from the Exchange team’s 15+ years of experience in business email With Office 365, they also get the most up-to-date capabilities of that platform (Exchange Server 2010 Service Pack 1) The benefits of Exchange Online fall into the following three categories: For users: Anywhere Access For your organization: Protection and Compliance For the IT department: Visibility and Control Let’s take a closer look at each of these areas.
• #26: Exchange Online lets users connect to their mailboxes with a consistent experience across PC, web, and mobile. The service is designed to work with Outlook, so it provides an unmatched Outlook experience without the need for a VPN connection, including features in cached mode such as the offline address book. Outlook Web App provides a premium online access experience that matches the look and feel of the full Outlook client. Mobile access is available from a wide range of devices that connect directly to Exchange via the ActiveSync protocol. Hosted voicemail services integrate with your on-premises phone system, giving users voicemail and email in a unified inbox Large 25GB mailboxes mean that users don’t waste time cleaning out their mailboxes to make space, or moving email to offline PST files that can’t be accessed from web browsers or mobile devices. All their email data is available to them, wherever they go. Best of all, Exchange Online allows users to continue to work as they do now, you have the freedom to “swap out” your back-end infrastructure with minimal disruption.
• #27: Exchange Online provides built-in archiving features and protection against spam and viruses, so that your employees can be productive and your organization can maintain the highest levels of security and compliance. A personal archive that gives you the opportunity to move away from using PST files for storing old email Web-based multi-mailbox search makes it easy and efficient to search through mailboxes if the need arises Flexible e-mail retention policies allow you to automatically expire out unnecessary email while allowing employees to retain what’s important. Per-user legal hold allows you to preserve email for compliance purposes. Forefront Online Protection for Exchange is built-in at no extra cost, providing premium anti-spam and anti-virus protection. These features, plus additional capabilities not shown on this slide (such as MailTips, transport rules, disclaimers, and Transport Layer Security) provide the ability to meet diverse compliance requirements.
• #28: Exchange Online lets you host your email on Microsoft’s geo-redundant servers, while maintaining control over your environment. A Web-based management interface called the Exchange Control Panel gives you deep levels of control over mailboxes, groups, settings, and permissions. It is an easy to use but powerful administration tool. You have the ability to manage advanced policies and settings using Remote PowerShell, as well as automate repetitive tasks A highly flexible permissions model allows you to delegate tasks such as multi-mailbox search to responsible users in your organization, lessening the burden on your IT organization and reducing help desk costs Auditing reports let you track of changes to settings and permissions, as well as track non-owner access to mailboxes, which is important in delegate and shared mailbox scenarios
• #29: Transitioning from your current email system to Exchange Online is fast and easy. Free cloud-based tools built in to the Exchange Online service allow you to: Migrate email from all platforms that support IMAP Migrate email, calendar, and contacts from Exchange Server 2003, 2007, or 2010 During the migration process, users stay connected to their mailboxes and continue working without disruption After data replication is complete, you can perform a fast, all-at-once cutover. Or, you can move users to the cloud in stages. For larger organizations, rich hybrid capabilities allow for a seamless transition to the cloud, including free/busy calendar sharing between online and on-premises users.
• #30: Exchange Online is Exchange Server, delivered as a hosted service. It is the world’s leading email server, delivered in a cloud form factor. This isn’t just a matter of branding -- It is the same code, the same bits as Exchange Server. It is not a lite version, not some other product Microsoft acquired, not a consumer email product converted for business use. This means organizations get the same familiar and powerful Exchange features that they rely on in their on-premises e-mail systems today. Customers benefit from the Exchange team’s 15+ years of experience in business email, going back many generations of Exchange, starting with the release since Exchange 4.0 in 1996 With Office 365, they also get the most up-to-date capabilities of that platform (Exchange Server 2010 Service Pack 1) The benefits of Exchange Online fall into the following three categories: For users: Anywhere Access For your organization: Protection and Compliance For the IT department: Visibility and Control Let’s take a closer look at each of these areas.
• #31: Exchange Online includes full-featured support for Outlook 2007 and Outlook 2010. The experience is familiar to your users, so they can work just as they do today Because Exchange Online is running the latest version of Exchange, the new features in Outlook 2010 that require Exchange 2010 (including Conversation View, MailTips, and Meeting Room finder) are available to help your users be more productive
• #32: Outlook Web App (OWA) helps your users be productive from wherever they can log in via a web browser. The premium OWA experience is available in Internet Explorer, Firefox and Safari IM and presence integration with Lync Online or Lync Server on-premises lets users chat from right within the OWA experience. Delegate mailbox access has been added Search had been enhanced, as well as filters and favorites so you can manage your mail more easily You can view two calendars side-by-side in OWA The nickname cache is shared between OWA and Windows mobile, so the names of people you frequently email will appear in a drop down list when you create new messages in either place.
• #33: Exchange Online supports the Microsoft Exchange ActiveSync protocol. Exchange ActiveSync provides synchronization of mailbox data between mobile phones and Exchange Online, so users can access their e-mail, calendar, contacts, and tasks on the go. Exchange ActiveSync is supported by a wide range of mobile devices, including Microsoft Windows Mobile® and Windows Phone, Nokia E and N series devices, Palm devices, Apple iPhone and iPad, and certain Android phones. Implementation of the specific features of Exchange ActiveSync varies by device and manufacturer. With Exchange ActiveSync, you can enforce security policies, such as PIN lock, on the devices that connect to your Exchange Online environment. In the event that a mobile device is lost or stole, users or administrators can remotely wipe the device back to its factory settings, from OWA. You can also control which phones can connect to Exchange Online by creating block/allow lists. Using a Web-based interface, you can create approved device lists for their organization as well as block any particular device they believe should not be allowed. You can also set exceptions at the individual level. Any devices not listed in the block or allow lists can be quarantined, enabling administrators to decide later if they should be allowed to connect. A customizable quarantine email allows administrators to explain to users why their device has been quarantined.
• #34: Situation The ability to collaborate effectively can provide companies with a competitive advantage. Slide objective Show that Exchange Online provides the powerful and familiar collaboration features that Exchange Server is known for Talking points Collaboration features in Exchange Online include: The Global Address List, or company directory. Group management capabilities, like personal distribution lists and shared distribution lists. Shared contacts, for people like consultants and contactors who don’t have mailboxes on your system, but still need to appear in your global address list. Support for shared mailboxes, which allows multiple people to connect to a mailbox (like help@contoso.com) and send messages with the identity of that mailbox Support for delegate access to mailboxes and calendars, which is essential for executive assistants and others who manage shared resources. Distribution groups, including advanced capabilities like restricting who can send to a large distribution group, moderation of messages that are sent to a distribution group, and dynamic distribution groups.
• #35: Exchange Online provides the same shared calendaring features as Exchange Server 2010 SP1. These include: Free/busy sharing between users in your organization, with the option for users adjust calendar permissions to share details of their calendars with others. Organization-to-organization federated free/busy sharing; so you can share free busy data with trusted business partners (the other organization must be running Exchange 2010 or be hosted on Exchange Online or Outlook Live for Live@edu). The ability for individual users to publish calendars via the iCal standard to users outside of your organization, and subscribe to calendars published in the iCal format. Conference room support, with a resource booking attendant that can automatically accept or decline meeting requests. These conference rooms come as part of the service, and do not require separate licenses. Out of Office auto-responses, including the ability to schedule separate internal and external OOF messages, and to schedule OOF messages in advance.
• #36: Exchange Online provides hosted unified messaging and voice mail services. Organizations can connect their on-premises PBX phone systems to cloud-based voice mail services provided by Exchange Online, using simple, Internet-based network connectivity. That’s a win for the IT department, because it allows them to take advantage of the efficiency and cost-savings that come from a centralized voicemail infrastructure, retiring legacy voicemail systems that are expensive to maintain and back up. That’s also a win for users, because it gives users a single inbox for both e-mail and voice mail messages, which could be accessed from Outlook, Outlook web access, mobile devices, and even a standard telephone through Outlook Voice Access. And, Exchange 2010 adds new features to the core capabilities of Exchange UM, like text preview of voicemail messages, personal auto attendant capabilities, and message waiting indicator. The new features that Exchange 2010 added to the Exchange 2007-based UM are also available in a cloud environment, including a text preview of voicemails messages, personal auto-attendant capabilities via call answering rules, RMS-protection of voicemails, and MWI interoperability with PBX systems.
• #37: Situation Organizations need robust antivirus and anti-spam solutions in place, to keep their users from being burdened with malicious messages. Slide objective Describe the enterprise-class anti-spam and antivirus capabilities of Forefront that are built into the service and require minimal effort for the administrator to configure and maintain. Talking points Forefront Online Protection for Exchange is included as part of the Exchange Online subscription, to help block malware from reaching your users’ inboxes. This is an enterprise-class antivirus and anti-spam service. The service uses proprietary anti-spam technology to achieve high accuracy rates. Forefront uses multiple and complementary anti-virus engines help catch e-mail-borne viruses and other malicious code. It covers both incoming, outgoing, and internal e-mail messages. This helps protect your organization from malicious content that originates from behind your firewall. All of this is built-in to your service. No configuration is necessary to start or maintain the filtering technology.
• #38: Situation : One of the key challenges relating to compliance is how to centrally manage and control all e-mail data, including PSTs residing on user’s desktops. Unlike mail stored on the server, PSTs on individual desktops cannot be easily and quickly discovered; litigation holds and corporate expiration policies cannot be enforced. Meanwhile, from the IWs perspective, managing PST quotas can be frustrating, including diminishing Outlook performance as PST folders grow. Move PSTs to a network share and a new set of problems arise: increased PST corruptions and a degraded search experience. Feature Talking Points With the introduction of a native archiving feature in Exchange Online, customers can move easily from an unmanaged to a managed solution The “archive” is a separate mailbox, managed and controlled by the administrator Users can drag and drop PSTs to an archive folder within their inbox or schedule auto-move of messages to archive through Folder or Item policy tags PSTs are now discoverable; legal holds can be easily applied and performance is not compromised for large mailboxes (10-100 GB) The mailbox experience does not change within the archive: users can view, read and navigate mail the same as today Slide Objective – The audience should walk away understanding that the new Exchange archive feature offers a simple way to centrally store and manage PSTs – while maintaining the familiar mailbox management experience for users.
• #39: Situation : The explosive growth of regulatory compliance and corporate governance requirements has made it challenging for e-mail administrators and compliance officers to provide end users with simple tools for managing retention policies of the high volume of e-mail messages being sent and received daily. It is impractical for a small group of people to police e-mail to this end directly, so tools which enable end users to apply retention policies which are defined by the organization and tools which automatically apply such policies without IT intervention are required to effectively mitigate the risk associated with compliance and governance. Talking Points: Retention policies can be applied to any individual e-mail or folder rather than just a restricted set of managed folders Policies are defined centrally and pushed to the client, exposed directly to users in the UI for selection or notification These policies have great integration with the archiving features from the last slide. Transport rules can be designed to automatically apply default policies for select groups of users or based on select attributes of e-mail You can use legal hold to preserve all mailbox content for certain users or your entire organization, so that a copy of every message is retained for compliance reasons. Deleted messages are hidden from the users’ view, but they are still searchable via Exchange’s multi-mailbox search tools.
• #40: Situation: Traditional e-mail systems require complex access control policies and provide hard to use tools in order to meet the growing needs of eDiscovery and requirements of Human Resources departments relative to searching corporate communication throughout the e-mail infrastructure. Those responsible for these tasks are non-IT users who are unfamiliar with e-mail administration tools and do not have access to the e-mail servers. These compliance officers and HR representatives are having to follow complex processes and use complex tools, aided by IT, to handle what is already a complex problem due to legal and corporate governance. Solutions are required which empower these individuals to go about their business without IT intervention and which ensure that only those assigned by the organization to perform such tasks are able to. Talking Points: Cross-mailbox search user interface enables compliance officers and HR to perform searches based on select e-mail attributes across the entire mail infrastructure Roles based administration allows for easy delegated access to this tool with no complex Access Control Requirements eDiscovery processes may be followed without IT intervention and only by those authorized Compliance officers and HR representatives use familiar and easy-to-use tools within the existing UI of Outlook and Outlook Web Access Slide Objective: The audience should see that Exchange goes beyond traditional administration models to empower delegation of tasks associated with compliance away from the e-mail administrator and put these tasks into the hands of those responsible with easy-to-use tools