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Library 2.0 technologies in academic libraries, a case study of student use and perceptions Anne Morris and Katie Allen Loughborough University
Contents Introduction Library 2 technologies & examples of use Methodology of case study Results  Conclusions
Introduction - Web 2.0 Web as platform Harnesses collective intelligence  Facilitates knowledge sharing Promotes high levels of  engagement and user loyalties Constantly changing A second generation of services available on the web that lets  people collaborate and share information online The more the services are used the better they get  RSS feeds Podcasts Blogs Content tagging Image sites Mash ups Vidcasts Social networking
Introduction – Library 2.0 “ the application of interactive, collaborative, and multimedia web-based technologies to web-based library services and collections” Maness 2006 Four essential elements :  user-centred  provides a multi-media experience  socially rich  communally innovative  Many sites provide free Library 2.0 Webinars and tutorials, for example, see  [email_address]
Library application - Weblogs Individual or a group of individuals  Personal content organised in reverse chronological order  Most permit visitors to post comments Weblogs promote the aim of library bringing news to users facilitating communication amongst librarians providing links to recommended sources listing book reviews initiating book discussions promoting entertainment encouraging the development of a community
 
Library applications - Wikis A Web site that allows users to add and update content on the site which is mainly created by collaborative effort of site visitors More interactivity than blogs Wikis creating resource lists tips for resource finding comment on library services Issues Trust Security Ease of installation and use Cost
Biz Wiki
 
 
Library applications– instant messaging Enables a real time communication between students and librarians   IM Chat services Reference management Training Online seeking assistance Issues: Lack of non-  verbal cues  Time pressures Several stages
 
 
 
Library applications - Podcasts “ a series of digital-media files which are distributed over the Internet using syndication feeds for playback on portable media players and computers”  -  Wikipedia Podcasts weekly updates book reviews lectures tutorials events conferences library guides tours interviews
 
 
Library application – social networking Range of web-based software programs that allows users to interact and share data with other users   Examples:  Facebook  and  MySpace, Flickr,   YouTube,   Slideshare   Social networking profiling preferred searches distributing search alerts providing recommendations creating lists of popular books tagging items aiding group learning staff collaboration enabling peer editing promoting library events or services student collaboration
 
 
 
 
 
Methods The Pilkington Library Web 2.0 applications Podcast introducing the library  SCI News Blog  Automatic updates on courses Automatic updates of new material Facebook presence Other podcasts
 
 
 
 
 
 
 
 
Methods Web-based questionnaire was sent out to all 484 students in the Department of Information Science four sections:  information about the respondent their library use their library 2.0 use their perceptions on Library 2.0 technologies  Five semi-structured interviews
Results 82 students responded  Five interviewees included research student, taught masters’ student, and three undergraduates
Library 2.0 use Heard of concept? Less than half of questionnaire respondents (41%)  None of the interviewees
Use of Library 2.0 tools
Use of Library 2.0 technologies if implemented
Usefulness of applications 73 4.0 Receiving updates of all new material related to my course 53 3.5 Receiving updates of new material in library 47 3.4 Receiving updates of library news and announcements 28 2.9 Viewing virtual tours of library % useful or very useful Likert score (Max 5)
“ I would find it extremely useful to receive updates which were specific to my needs, such as that relating to my module and year of study. However anything broader than this and I wouldn’t even open the e-mail”.
Attitudes towards Library 2.0 technologies Strongly disagree Strongly agree
Attitudes towards Library 2.0 technologies Strongly disagree Strongly agree
Conclusions 1 Students hold mildly positive views about Library 2.0 Most welcomed are: RSS feeds Podcasting Instant Messaging  Professional reviews of books Social networking not thought particularly useful
Conclusions 2 Benefits: Improve quality of group and individual work Help locate resources Help promote knowledge sharing Barriers: Lack of privacy and identity theft Low perception & confidence in own knowledge (fear of ridicule) Not wanting to share if others didn’t Not knowing what is available
Future of Library 2.0 “ I think to a degree they should invest as it is important for the library to change …. I don’t think they should invest too much as it’s more important to have access to more journals and books, as that’s what’s giving you information…but if they don’t invest I think they will get left behind”
“ Social networking brings work and play too much together. There needs to be a line where the two are separate”.
‘ There is a time to let things happen and a time to make things happen’ Hugh Prather The key is to be user driven

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Library 2.0 technologies in academic libraries, a case study of student use and perceptions

  • 1. Library 2.0 technologies in academic libraries, a case study of student use and perceptions Anne Morris and Katie Allen Loughborough University
  • 2. Contents Introduction Library 2 technologies & examples of use Methodology of case study Results Conclusions
  • 3. Introduction - Web 2.0 Web as platform Harnesses collective intelligence Facilitates knowledge sharing Promotes high levels of engagement and user loyalties Constantly changing A second generation of services available on the web that lets people collaborate and share information online The more the services are used the better they get RSS feeds Podcasts Blogs Content tagging Image sites Mash ups Vidcasts Social networking
  • 4. Introduction – Library 2.0 “ the application of interactive, collaborative, and multimedia web-based technologies to web-based library services and collections” Maness 2006 Four essential elements : user-centred provides a multi-media experience socially rich communally innovative Many sites provide free Library 2.0 Webinars and tutorials, for example, see [email_address]
  • 5. Library application - Weblogs Individual or a group of individuals Personal content organised in reverse chronological order Most permit visitors to post comments Weblogs promote the aim of library bringing news to users facilitating communication amongst librarians providing links to recommended sources listing book reviews initiating book discussions promoting entertainment encouraging the development of a community
  • 6.  
  • 7. Library applications - Wikis A Web site that allows users to add and update content on the site which is mainly created by collaborative effort of site visitors More interactivity than blogs Wikis creating resource lists tips for resource finding comment on library services Issues Trust Security Ease of installation and use Cost
  • 9.  
  • 10.  
  • 11. Library applications– instant messaging Enables a real time communication between students and librarians IM Chat services Reference management Training Online seeking assistance Issues: Lack of non- verbal cues Time pressures Several stages
  • 12.  
  • 13.  
  • 14.  
  • 15. Library applications - Podcasts “ a series of digital-media files which are distributed over the Internet using syndication feeds for playback on portable media players and computers” - Wikipedia Podcasts weekly updates book reviews lectures tutorials events conferences library guides tours interviews
  • 16.  
  • 17.  
  • 18. Library application – social networking Range of web-based software programs that allows users to interact and share data with other users Examples: Facebook and MySpace, Flickr, YouTube, Slideshare Social networking profiling preferred searches distributing search alerts providing recommendations creating lists of popular books tagging items aiding group learning staff collaboration enabling peer editing promoting library events or services student collaboration
  • 19.  
  • 20.  
  • 21.  
  • 22.  
  • 23.  
  • 24. Methods The Pilkington Library Web 2.0 applications Podcast introducing the library SCI News Blog Automatic updates on courses Automatic updates of new material Facebook presence Other podcasts
  • 25.  
  • 26.  
  • 27.  
  • 28.  
  • 29.  
  • 30.  
  • 31.  
  • 32.  
  • 33. Methods Web-based questionnaire was sent out to all 484 students in the Department of Information Science four sections: information about the respondent their library use their library 2.0 use their perceptions on Library 2.0 technologies Five semi-structured interviews
  • 34. Results 82 students responded Five interviewees included research student, taught masters’ student, and three undergraduates
  • 35. Library 2.0 use Heard of concept? Less than half of questionnaire respondents (41%) None of the interviewees
  • 36. Use of Library 2.0 tools
  • 37. Use of Library 2.0 technologies if implemented
  • 38. Usefulness of applications 73 4.0 Receiving updates of all new material related to my course 53 3.5 Receiving updates of new material in library 47 3.4 Receiving updates of library news and announcements 28 2.9 Viewing virtual tours of library % useful or very useful Likert score (Max 5)
  • 39. “ I would find it extremely useful to receive updates which were specific to my needs, such as that relating to my module and year of study. However anything broader than this and I wouldn’t even open the e-mail”.
  • 40. Attitudes towards Library 2.0 technologies Strongly disagree Strongly agree
  • 41. Attitudes towards Library 2.0 technologies Strongly disagree Strongly agree
  • 42. Conclusions 1 Students hold mildly positive views about Library 2.0 Most welcomed are: RSS feeds Podcasting Instant Messaging Professional reviews of books Social networking not thought particularly useful
  • 43. Conclusions 2 Benefits: Improve quality of group and individual work Help locate resources Help promote knowledge sharing Barriers: Lack of privacy and identity theft Low perception & confidence in own knowledge (fear of ridicule) Not wanting to share if others didn’t Not knowing what is available
  • 44. Future of Library 2.0 “ I think to a degree they should invest as it is important for the library to change …. I don’t think they should invest too much as it’s more important to have access to more journals and books, as that’s what’s giving you information…but if they don’t invest I think they will get left behind”
  • 45. “ Social networking brings work and play too much together. There needs to be a line where the two are separate”.
  • 46. ‘ There is a time to let things happen and a time to make things happen’ Hugh Prather The key is to be user driven