Vitualreference
- 1. Web 2.0, Library 2.0 & Virtual Reference Pingsheng Chen Worcester Public Library 4/29/2008
- 2. Outline What are Web 2.0 and Library 2.0? Definitions Examples Virtual Reference Service Types of virtual reference Examples
- 3. What are Web 2.0 and Library 2.0? Web 2.0 “ Web 2.0 is the network as platform, spanning all connected devices; Web 2.0 applications are those that make the most of the intrinsic advantages of that platform: delivering software as a continually-updated service that gets better the more people use it, consuming and remixing data from multiple sources, including individual users, while providing their own data and services in a form that allows remixing by others, creating network effects through an "architecture of participation ," and going beyond the page metaphor of Web 1.0 to deliver rich user experiences.” - Tim O’Reilly Some web 2.0 applications : blog, wiki, Podcast, Flickr, YouTube, MySpace, Facebook, RSS
- 4. The core of Web 2.0 is YOU. Time’s Person of the Year: You – Time (December 13, 2006) http://www.time.com/time/magazine/article/0,9171,1569514,00.html “ It's a story about community and collaboration on a scale never seen before. It's about the cosmic compendium of knowledge Wikipedia and the million-channel people's network YouTube and the online metropolis MySpace. It's about the many wresting power from the few and helping one another for nothing and how that will not only change the world, but also change the way the world changes.” Examples Amazon.com: http:// www.amazon.com / Wikipedia: http:// en.wikipedia.org/wiki/Main_Page )
- 5. Library 2.0 “ Library 2.0 is all about library users - keeping those we have while actively seeking those we do not currently use our services. It’s about embracing those ideas and technologies that can assist libraries in delivering services to these groups, and it’s about participation-involving users in service and evaluation.” - Michael Casey Library 2.0 is a loosely defined model for a modernized form of library service that reflects a transition within the library world in the way that services are delivered to users . The concept of Library 2.0 borrows from that of Business 2.0 and Web 2.0 and follows some of the same underlying philosophies. This includes online services such as the use of OPAC systems and an increased flow of information from the user back to the library. – Wikipedia
- 6. Features of Web 2.0 and Lib 2.0: social networking sharing, participation, collaboration, user-generation content, ratings, recommendation fast, easy and convenient users’ experience more mobile services
- 7. Examples from WPL Regional Reference Center (a blog): http://wplrefblog.blogspot.com/ MCBAG Book Discussion Blog: http://mcbag.blogspot.com/ Reference and Youth Service Calendar (online calendar) http://refcalendar.blogspot.com/ Research Guides (wiki): http://wplrefwiki.pbwiki.com/ Virtual Reference: Ask a librarian - http://www.worcpublib.org/askalibrarian.html
- 8. What should we do now? Stay focus on the library’s mission: meet the community’s information needs Go where our users are: venture to their world to answer questions and provide virtual reference service
- 9. Virtual Reference Service Virtual reference services are the remote delivery of reference source materials that are provided to users who are not inside the library. (They are used by people seeking to utilize resources who are unable (or unwilling) to visit a library) Types of Virtual Reference I. Online chat (IM) Instant messaging is a real time conversation that utilizes typed text instead of language. Users may feel a sense of satisfaction with the use of this tool because of their personalized interaction with staff. Demo: MassAnswers: a 24/7 quick chat reference service staffed by professional reference librarians from across Massachusetts and the United States. Ask questions and get answers anytime, day or night, right here on the Internet. WPL: Ask a Librarian ( MassAnswers ) http://www.worcpublib.org/askalibrarian.html Qwidget: http://wplrefer.blogspot.com/
- 10. Types of Virtual Reference II. Email The use of email in responding to reference questions in libraries has been in use for years. Also, in some cases with Instant Messaging feature, a question may be asked that cannot be resolved in online chat. In this instance the staff member may document the inquiring patron’s email address and will the user a response. e.g. WPL: Ask a Librarian ( email ) http://www.worcpublib.org/askalibrarian.html Use this email form to submit a 'ready reference' question. A ‘ready reference’ question is one that can be answered with a brief, factual answer. (We are not able to do detailed research via email, but we can make suggestions for resources.) This is the best place to ask your genealogy questions.
- 11. Types of Virtual Reference III. Text Messaging Reference Service Text messaging, or texting is the common term for the sending of "short" (160 characters or fewer) text messages, using the Short Message Service (SMS) from mobile phones . It is available on most digital mobile phones and some personal digital assistants with onboard wireless telecommunications. e.g. ChaCha: https://www.chacha.com/ - a fee cell-phone service that lets you ask any question answerable via a web search, using any cell-phone, by simply making a voice call. To use ChaCha, you just dial 800-2chacha (800-224-2242)and state you question. In a few minutes, you'll get an answer via text message. Google SMS: http://www.google.com/intl/en_us/mobile/sms/ - requires that questions be sent via text message using special key works Microsoft Tellme: http://www.tellme.com/ - location-based information and works only on certain phones Txt a Science Librarian (Yale): http://www.library.yale.edu/science/textmsg.html Text a Librarian: http://www2.selu.edu/Library/ServicesDept/referenc/textalibrarian.html
- 12. Types of Virtual Reference VI. Knowledge base A knowledge base can be described as a chunk of information that users can access independently. An example of this is can a serialized listing of Frequently Asked Questions (FAQ) that a user can read and use at his or her leisure. Amazon Askville: http://askville.amazon.com/Index.do Yahoo! Answers: http://answers.yahoo.com/ Answers.com: http://www.answers.com/ WPL Frequently Asked Reference Questions: http://www.worcpublib.org/resources/faqworcester.html
- 13. Suggestion Please consider taking advantage of new technologies to help the people where they are when they need help when planning and marketing reference services in your library!
- 14. Thank You! Pingsheng Chen Worcester Public Library 4/29/2008 http://pingspage.blogspot.com
Editor's Notes
- #2: A electronic communication powerhouse, a two-way communication concept, deactivate or modify comment, Blog rules, provides best practices, guidelines, very good social networking and relationship building tools,