Security training module
- 1. SECURITY DEPARTMEN TRAINING MODULE Summary Security Awareness Security What is it? •It is the response to act to harm others. •It is what we do to lower the risk of harm to others or ourselves. •It is what we do to prevent acts of terrorism. •It is peace of mind. •It is staff that takes action to deter, prevent and stop terrorism. •It is everyone responsibility. Security plan What is it? A security plan reduces the risk of an act of terrorism. •All access doors in the Hotel must be manned. •Screening of all people boarding the Hotel for weapons and dangerous things (guns, explosive, etc.) •Screening all luggage, carry-on items, and stores for weapons and dangerous things (gun, explosive, etc.) •Places inside the Hotel that cannot be entered without permission ( Restricted Area) •Security patrols (inspection throw out the Hotel) •Security training drill and exercises. •Plans for the response to the threats to security. Security fatal accident What is it? •Hijacking or taking over of the Hotel by force. •Interfering with Hotel store/food (poison, spoiling, destruction, etc) •Damage or destruction due to explosives(bombs),arson(burning/fire) or sabotage ( act by staff) •Bringing weapons (guns, explosive, etc) inside the Hotel. Resulting in •Death or serious injuries. •Major damages to the Hotel. •Damage to the environment.
- 2. Purpose of Security Security is the degree of protection against danger, loss and criminals. It is a state of being secured and protected from all threat and danger. The 3 Ps of security •Protection of people •Protection of material and installations. •Protection of information Protection of people – •Protection of life is the biggest and most important asset of any organization. •Protection of people is done by ensuring and exercising checks and control on the process and procedure of the organization. Protection of material and installation – •Protection of material against theft. •Ensuring that material going out of the premises has authorized. •Ensures no unauthorized person gains entry into the premises. Protection of information – •Protection for the safe custody of information sources such as does not share any hotel related information with no one.
- 3. Index SR.NO. SUBJECT SR.NO. SUBJECT Basic security responsibility Security patrol 1 The key learning points are: 7 The key learning points are: Grooming and behaviors Purpose of patrol Post orders Communication on patrol Handover /Takeover Observation on patrol Daily security log Fire staircase Security control room Daily briefing Standard phrases Security surveillance 2 The key learning points are: 8 The key learning points are: Guest contact General Surveillance Awareness Telephone etiquette Varied Traffic Density Radio communication Suspect description form How to handle suspicious object Service gate Security equipment 3 The key learning points are: 9 The key learning points are: Checking of returnable/non-returnable gate pass X-ray scanning machine Garbage checking Door frame metal detector Key handling Hand held metal detector Scrap disposal Explosive trace detector Contractor pass Under vehicle scanning system Boom barrier Bollard Staff entrance Fire awareness and prevention 4 The key learning points are: 10 The key learning points are: Making entry in the article register Fire triangle Staff bag checking & frisking Types of Fire Fire extinguisher chart Types of extinguisher How to use portable fire extinguisher Handling transit lobby 5 The key learning points are: Guest bag checking & frisking Main porch Responding to emergency call 6 The key learning points are: Fire alarm A person stuck in elevator Medical emergency
- 4. Basic security responsibility Grooming and Behavior Hotel entrances are the first contacts our guest and visitors . A professional manner, attitude and appearance is therefore of utmost importance at all times. At all times be polite and courteous towards guest, staff and visitors. Dress Code and Grooming At all times, security uniforms must be worn. Behavior It is at all times expected to maintain a professional and respectful attitude and behavior towards all. Security duties, a strict but friendly and courteous attitude towards guest, staff and visitors are a must. Following are examples of behavior that are likely to be a nuisance towards others and are to be avoided at all times: •Causing excessive noise •Abusive language •Aggressive attitude •Sexual harassment •Offensive personal habits Restrictions Security tasks at Hotel entrance require concentration, attention and devotion. It is easy to be distracted from the duties as a security guard, by the events going on at or near above mentioned locations. Therefore some restrictions apply that may be a habit while performing other duties and are in force at all hours of the day while performing these duties: •It is prohibited at all times to be under the influence of alcohol and/or drugs while on duty. •Socializing while on duty may seriously distract any Officer/Supervisor and staff performing security duties and should therefore be avoided at all times. •There is to be no smoking, drinking and eating while on duty. •The use of personal cellular phones is strictly prohibited while on duty. •There is to be no reading of any kind of literature. Post orders: •Each work site to which you will be assigned will have set of post orders. •The post orders explain your duties •Review the post orders periodically for new updates. Post orders include: •S/S and S/G duties by day of week shift and time. •How to make security patrol. •Emergency procedure, Employee phone directory. •Duty opening & closing procedure. •Access control, emergency escape route, incident report, gate pass procedure, and parking lot/ traffic control procedure.
- 5. Basic security responsibility HANDOVER TAKEOVER It is important that security on duty hand over and take over their posts effectively. The following should be routine on takeover: •Arrive at the post duty at least 10 minutes before the shift timing, having already eaten and dressed. •Takeover equipment. •Test communication. •Receive a brief on the situation and events about to occur. •Read any post instructions. •Sign any duty book. •Familiarized self with area of responsibility by an initial inspection. •Make a note of any discrepancies or deficiencies. •Don not leaves post until relived. Remain properly dressed until after relived DAILY SECURITY LOG: •What time associates begin his or her shift? •What equipment the associates receives for the shift (Key, Radio & pager – if applicable) •Details of any work related dealing with guest or associates. •A summary of any incident that the associate dealt with.( If incident resulted in an incident report please do mention) •Details of any fire/health/safety violation observed and any action taken. SECURITY CONTROL ROOM The control room security operator will be based in the security office and will be responsible for marinating and running efficient and professionally organized office. •Telephone calls •Radio communication and task assignment •Key assignment •Lost and found •Daily briefing log •Equipment inventory •Electronic monitoring system(cctv) DAILY BRIEFING A format will be established for daily briefing log within the security Dept. This daily briefing log will be communication tool and will help to ensure that all members of the Dept. are fully aware of activities and event taking place in the hotel on a daily basis. •Any untoward incident at mall premises •VIPs anticipated arrival •VIPs already arrived at mall premises •Details of function, event and meeting scheduled for the day.
- 6. Standard phrases Courtesy of Communication Smile! It improves your face value. Make sure expression communicate the same message as your words. At all times, maintain an interested and helpful expression on your face. Make eye contact when speaking to the guest. Even if you are busy, do look up every once in while to make eye contact. As a norm, maintain a distance of at 4 feet when you are talking to a guest. Treat non resident with as much respect as resident guest. They are ‘potential’ guest too. They may also be using our F & B facilities; not to forget the power of word of mouth publicity Treating guest courteously and then turning to a colleague and dealing with him impolitely destroy the image. The same finesse must be evident in all interactions. Use English and maintain a courteous formal tone when interacting with colleagues Remember, you are within view of the guest, even when you are not directly interacting with him. Maintain your poise at all times. Maintain a professional posture. Weight should be balanced evenly on both feet, shoulders should be straight, chest out and stomach in. keep your hands on your sides or behind your back. Don’t slouch or learn against a counter. Don’t walk hands in pocket or on your hips. Don’t cross your arms across your chest. Anticipate guest’s needs and fulfill them without him having to ask. It makes all the difference between guest satisfaction and guest delight. All it takes is small, thoughtful touches ; like for instance: 1.Open the door and let the guest get ahead. 2.Hand him a pen as he reaches out for his own. 3.Reach out for that heavy bag he is carrying. Be aware of your conversations over the telephone. Guest are watching and hearing you, be it a professional or a personal one. Personal conversation should be kept to a minimum and should be as brief as possible. Carrying on a long winding personal conversation while the guest waits to be attended to is downright impolite. Do not entertain personal calls while at work. Be aware of offensive habits that you may have: biting nails, picking hair/nose/ear, yawing, sneezing /coughing without covering your mouth etc. refrain at least when in guest view.
- 7. Guest contact Always speak in complete sentences: “May I know your name please?” (NOT- “what name?) “May I request to ,know your name please?” “Would you please sing here?” (NOT- “sings please”) When a guest approaches you, always greet him/her. “Good morning/afternoon/evening Sir/Madam, how may I assist you?” If you have to keep the guest waiting because your are busy with someone else: “Good morning Sir/Madam, I will be with you in a minute.” Then when you get to the guest: “I am sorry to have kept you waiting, how may I assist you?” When you see a guest in the corridors or on the floors, always smile and greet him/her. “Good morning Sir/Madam, Never say “Hello or Hi” even it the guest greet you informally. To a guest who is well known to you: “Good morning Sir/Madam, how are you today?” If he answers “Fine, I love it here?” “I am glad to hear that Sir.” If he answers “I have not been too well”: “I am sorry to hear that; I hope you are better soon.” (If it is possible verify reason thus convey concern person or superior.) If the guest asks you “How are you” first: “Very well, thank you, and you, Sir/Madam?” To well come back regular guest “Good morning Sir/Madam, it’s nice to see you back again.” “Good morning Sir/Madam, welcome back.” When the guest asks you for something that you can provide: “Certainly Sir/Madam” (Not – “right”, “of course”, Yeah”, “ok”) When the guest asks you for something that you cannot provide, (getting street food in banquet, weapon, pet,) Step 1: apologize for your inability to meet with the guest’s request. “I am afraid Sir/Madam” or “I am sorry Sir/Madam” kindly wait for moment, let me call my security officer for further assistance.”
- 8. Telephone etiquette ANSWERING THE PHONE CALLS The telephone is picked up within three rings. Standardized wishing is done by saying “security, good morning, Chetan speaking, how may I assist you?” Call/message is attentively listened to and the car no./ message is simultaneously noted down. If not clear, I beg your pardon sir/ madam to be used. Message is repeated back to the guest to ensure correctness of the message understood, before disconnecting phone. Standard phrases for radio communication Call Sign Meaning Hello Calling your attention Over Whatever I wanted to say is over, Now you can speak Roger Received your message and understood your message Roger will co Received and understood the message and I will take action. How do you read me? How are you able to hear my voice Loud and clear I can hear you and loud means audible volume and clear means without any distortion. Report my signals How strong are my signal Message for This is a relay message and the message is meant for Read before/after While receiving your message I have missed out before/after the word
- 9. Service gate Checking of Non- Returnable gate pass Procedure:- A non- returnable gate pass is used when any article is to be taken out of the hotel premises for a specific reason and it is not required to be the hotel. Such as: Perishable / non perishable items brought by vendor (which has been rejected). Scrap Gift to staff to by hotel guest ( guest not to be attached) Item brought into the hotel by the hotel / project contractor. Item brought into the hotel by contractor for event. Personal item brought into the hotel by staff but not entered in the article register at the staff gate. Security office indent for the non- returnable gate pass book from the stores and on receipt of the same, are kept safely in the security office. Stores department is not authorized to issue non-returnable gate pass book any department directly. Security department maintains non-returnable gate pass issues register and it is issued to concerned department only after making an entry in the issue register. The concern department singed in the issue register to signify having received the non-returnable gate pass book. The gate pass issue register must have the column as specified in the attached format. A new gate pass book is issued to the concerned department only after ensuring that all pages in the old gate passbook has been exhausted. Non-returnable gate passbooks are to be kept in a safe place in the department and preserve properly. Whenever any article has to be sent out of the hotel, the concerned department should prepare the gate pass in duplicate and all columns are filled in. the gate pass has to be singed only by the authorized signature. It is mandatory that any NRGP issued for Alcohol beverages, has to be singed by the GM. A copy of gate pass is to be retained in the book and which is called as book copy. The security department maintains a non- returnable gate pass register for recording all the articles gone out of the hotel on the NRGP’s. It is mandatory for all the units. The concern person (vendor) approaches the staff gate / time office with copy of the NRGP and the article to be taken out of the hotel. The time office / staff gate guard checks (verifies) the non-returnable gate pass and the article physically . if any discrepancy is noticed in the non-returnable gate pass or the article concerned person/ vendor is sent back to concerned department for rectification of the discrepancy. When everything is found to be in order, the guard stamps the copy of the NRGP’s signs it and mention the time of article going out of the property on the reverse side of the gate pass. He retains the gate pass and the concerned person/ vendor is allowed to take the article out. The night duty security officer collects all the NRGP’s received during the day, scrutinize the non- returnable gate passes and produce the non-returnable gate passes found with discrepancies, if any, to the security manager for necessary action. Checking of Non- Returnable gate pass Whenever there is an outdoor function, lots hotel item required to be taken out of the premises. Majority of this item are cutlery, crockery, chaffing dishes, tables chairs, linen etc. returnable gate pass should be issued for all such items. The perishable food items should be sent out of the hotel on the non- returnable gate pass. Since all items going out, may not be able to mention on the returnable gate pass due to lack of space there for banquet should have a printed format of all the banquet items and this must be attached to RGP. Rest. Of process for the banquet outdoor gate passes will remain same as the RGP/ NRGP. Banquet must give advanced information about the outdoor function in order to facilitate thorough checking of all articles by security while being taken out. In case of any discrepancy/ breakage, a note (short receipt report) is to be obtained from banquet and forwarded to the GM by security manager for information.
- 10. Service gate Checking of contractors pass This is pass to enable the contract laborers engaged by various department to work in the hotel premises. Contract laborers working for a longer duration are issued with a contractor pass with photograph containing the following details in it. 1.Name of laborers 2.Name of contract company 3.Date of expiry 4.Place of work 5.Signature of security and safety officer. Contract laborers working on temporary basis are also issued with a similar pass (colored) but without a photo. Every month the color of these passes are changed. The concern departmental head using the services of contractor has to send a man power requisition to the security department for issuing the gate pass. This requisition needs to be through HRD since it is related to manpower requirement. Based on this request passes are made and are issued only after relevant entries made in the contractor gate pass register. Apart from mentioning all the details as mentioned in the contractor pass, proper address of the contractor company is also to be mentioned in the register. The contract laborers have to display these passes while on the premises and also produce it at any given time for verification. These passes are issued to laborers while the enter the premises and the laborer is allowed to retain it with him till validity of the pass/duration of the work. However the smaller unit may collect the pass at the end of the day and the worker has to collect the same the next day before entering the premises. On expiry of the validity of the pass, if necessary, the concerned department issued a fresh requisition for renewal of the pass. In the event of any loss or damage to the pass a fresh pass is issued after verifying the reason. Garbage checking Wet garbage comes to the garbage room from the various restaurant/ kitchen and dry garbage comes from public area and various restaurant/ shops. Security guard ensures that the person responsible for checking of the wet and dry garbage, checks it properly for any item that is still usable like or any those item those are valuable for property. If any item is found, security informs the shift security officer who then inspect the item and if found usable, it is informed to the concerned department through a report that is sent as a mail with copy to the GM/ concern dept. for his information. The item is sent back to the concerned departments.
- 11. Service gate Handling key The night security officer should audit the master key issue register and if any discrepancy is found in the record / keys, he should mention it in the security night report for information of the GM and a copy of the same should be handed over the concerned departmental head for necessary corrective action. The original main door entrance keys of stores, outlets and offices are stored in the security DEPT in a hold. The duplicate keys are stored in a separate hold under lock and key and are obtained only when the original key get misplaced or defective. A key register is maintained in the security office, in which withdrawal, deposit with timings of the authorized staff are entered. The original key is withdrawn during working hours after an entry is made in the register. Each key has a tag which is named & numbered. Keys are issued to staff, who are in uniform only. Keys are not to be taken out of the Hotel under any circumstances After working hours, keys are issued under a special authorization from department head. Scrap disposal All item of metal, wood and other equipment (other than bottles, tins and newspaper) including condemned furniture which are no required to be used by Hotel are scrap items. Every property should earmark a scrap yard and it should be kept locked under the custody of security department. All scrap items are to be dumped only at the scrap yard. Whenever an item are to be scrapped a note in prescribed format shall be raised by the concerned department indicating the complete details of the items/equipment and sent to GM/Chief accountant for prior approval. A copy of this note containing the approval (from the Gm/ Chief accountant) shall accompany the scrapped items while in transit from the concerned department to the scrap yard. The security department will be informed in advance for opening the yard and deposit of the items. When the security staff at any of the post sees any scrap movement they shall demand production of the approved scrap note. If scrap note is not produced as demanded, the security will redirect the item back to the originating department. The scrap accumulated in the yard shall be inspected by scrap disposal committee member (Chief accountant, material manager and security manager) generally are disposal committee member on fortnightly basis to take decision on its disposal. When the committee decides that the scrap lot is of disposable size, GM will make an inspection for approval in principle. The prospective scrap dealers should be called and allowed to inspect the disposal lot only at the scrap yard and no scrap dealer shall be allowed further into premises beyond the scrap yard. Once the scrap dealer has inspected the scrap no further scrap material should be added/ deposited in the scrap yard till the disposal of the earlier lot. Comparative quotation shall be obtained (at least from three parties) and evaluated by the scrap disposal committee to make suitable disposal of scrap item/ Upon approval of disposal of any lot (once inspected by the scrap dealer), no further items shall be received into scrap yard until clearance of the identified lot. The dealer to whom the scrap is awarded shall deposit full amount to account and obtain a receipt of the same as approved before clearing the items from the premises. Security staff should be present at the time of loading of the scrap item for clearance by the scrap dealer. The gate pass for the item disposal off should be authorized by the chief accountant to re-ensure that the value of the scrap items has been received by the account department. It should be, countersigned by the inspecting security personnel. A copy of the money receipt (payment made for the scrap) should be enclosed with the gate pass.
- 12. Staff entrance Making entry in the article register Staff member comes to the time office while coming into the Hotel, shows item to be entered in the article register to the security guard. Security guard before allowing staff member to enter item in the article register, checks it physically whether it can be allowed to be taken inside or not. Once satisfied the staff member is allowed to make an entry in the article register. Security guard ensures that the entry in the article register is made only for the item/ quantity of item physically brought into the mall and he signs in the security signature column. On completion of the duty, the staff member comes to the time office with the articles entered in the article register, traces the entry made in the register, and mentions the time of taking out the article and sign in the respective column. Security guard checks the items/ quantity of the articles and verifies it with entry made in the article register. Once satisfied, he sign in the security column/ strikes through the entry and allows the staff member to take out the articles. Please Not: Electrical, Electronic, Hard drinks, Drug, Cracker, Floppy, CD, cassette are not permitted to be taken inside the Hotel. If carrying more than Rs- 1000/-it needs to be disclosed to the time office guard at the time of taking it inside and entry in the article register made. FRISKING AND BAGGAGE CHECKING the security will physically check the belongings of all staff, suppliers and visitors & physically frisked to all contract worker of the facility while exiting the premises. PURPOSE To eliminate thefts and pilferage so as to safeguard the assets of the facility. To maintain records and control the movement of all staff and equipment exit. To deter any theft from taking place. To check any electronic device not taken out by any personnel’s or any recordable data taken by any personnel’s. PROCEDURE The security guard who is posted at the Main Gate will physically frisk all contract workers & check personal bags of suppliers alike from while they are exiting the premises for whatever reason. All personnel will wear their ID cards when in the company premises. If any employee is reluctant in showing his / her ID card & Bus pass, security guard will politely request him / her to do so, if staff refuses to do so, security guard will note down the name of the staff, employee code and report the matter to the security shift in charge. The security guard will keep watch on the all contract employees while they are signing their attendance registers. All employees will present their baggage / belongings for checking at their own. The frisking would be done with the palm of hand. The employees will present themselves for checking. In case the employee forgets to do so the guard will then politely request the staff to get checked. However if the staff refuses to do so, the security guard will insist once and will report the matter to the shift Supervisor who will make a log entry for further information to the Chief Security Officer & Admin department. During the course of checking if any company / un-declared item is found on the person the security guard will detain the item and the employee. And then he will report the matter to the security supervisor / chief security officer. .
- 13. Handling transit lobby Guest bag checking & frisking 1.Greet all customers walking in. 2.Than all guest on whom check / inspection have been performed on. 3.Random check on Carry on articles. 4.Request guest to keep carry on metals in tray for security check. 5.When DFMD beep, request guest for and inspection via HHMD. 6.After completing the check request guest to proceed saying thank you. 7.Keeps changing the random check sampling system after certain period of time 8.In case of any complaint or view of any suspicious of dangerous weapon inform security shift in charge Handling car porch The car arrives at the porch, guest alight from the car and the chauffeur moves the car out of the porch/ valet driver takes the car for parking. If porch gets congested, stands at the center of the porch to ensure that at least one lane are always kept free for the flow of traffic. Direct with his hand for incoming cars to move on. Move forward and backward, controlling the flow of cars. First gets into the car, which is obstructing the traffic flow. Request guest to leave his car at such a place that traffic flow is not obstructed. Counter foil of car tag must be given to all the guest’ who are leaving the car for valet parking. Once the incoming flow of car reduces, car left at the porch should be immediately parked and the porch is cleared
- 14. RESPONDING TO EMERGENCY CALL Call stating the fire alarm is received from telephone operator, Security personnel on receipt of call, rushes the spot. If it is fire alarm in guest room, ring the doorbell / knocks the door. Inform him / her about the activation of fire alarm. If the guest is not in the room, the room is opened with master key. If a “privacy board” is placed on the door, calls is made to the room through the operator and inform the guest about activation of the fire alarm. If alarm activated due to steam / dust / guest smoking / incense sticks or by default, the maintenance person need to reset the smoke detector. If it is fire / smoke, source of fire / smoke is detected it is tackled accordingly. After situation is brought under control, operator is call back and inform about the same by saying that situation under control. In case of guest / staff stuck in elevator, on receipt of the call security rushes to the lobby / other area of the hotel with elevator door opening key and for Eng. Staff to arrive. Meanwhile Duty manager / telephone operator calls up the guest and assure the guest of his / her safety. Inform him / her that rescues team is doing the needful at their earliest. Eng. Staff switch off elevator from elevator machine room and it is brought down to a particular floor level. Door is opened with the help of elevator door opening key and guest / staff is rescued. After rescue operation completed, concerned guest / staff is assured that this elevator will be checked up thoroughly. Operator is called up and informs that guest / staff is rescued from elevator and situation under control ELEMENTRY FIRST AID Basic First Aid Tips When someone is injured or suddenly becomes ill, there is usually a critical period before you can get medical treatment and it is this period that is of the utmost importance to the victim. Here are a few basic first aid tips. Before assisting a victim, protect yourself first. Assess the scene and determine the prevalent hazards, if any. Whenever possible, wear gloves to protect yourself from blood and other bodily fluids. When an emergency occurs, make sure the tongue does not block the victim's airway and that the mouth is free of any secretions and foreign objects. It's important that the person is breathing freely. And if not, administer artificial respiration promptly. See that the victim has a pulse and good blood circulation as you check for signs of bleeding. Act fast if the victim is bleeding severely, swallowed poison or his heart or breathing has stopped. Remember every second counts. It's vitally important not to move a person with serious neck or back injuries unless you have to save him from further danger. If he has vomited and there is no danger that his neck is broken, turn him aside to prevent choking and keep him warm by covering him with blankets or coats. Have someone call for medical assistance while you apply first aid. The person who calls the doctor should explain the nature of the emergency and ask for advice on what should be done by the time the ambulance arrives. Be calm and give psychological support to the patient. Don't give fluids to an unconscious or semiconscious person. Fluids may enter his windpipe and cause suffocation. Don't try to arouse an unconscious person by slapping or shaking. Look for an emergency medical identification card to find out if the victim is allergic to medicines or has any serious health problems that require special care.
- 15. RESPONDING TO EMERGENCY CALL Initial steps of first aid A {airway}- turn the unconscious patient on their sides, open the airway while keeping the head, neck & back in line {C- spine control}. B {breathing}- place the patient on the oxygen. C {circulation}- stop any blood loss by direct pressure limb elevation pressure point. D {diligence}- constantly monitor the patient. E {evac prep}- immobilize fracture. How to deal with electric shock/injury? How to deal with burnt wound? Do not touch the casualty while he is still in Lay the patient on his back. contact with electricity. Stop bleeding, if any. Check breathing and pulse. Relieve pain by supporting the injured part. Loosen tight clothing’s. Keep the patient comfortable. Clean the air-way. Do not cause sweating. Give artificial respiration and external Cardiac Fluids may be given by mouth in small amounts, Massage, if needed. if the patient is conscious. Transport the patient to the hospital Reassure the patient. Arrange immediate medical aid. How to deal bleeding wound? How to deal with fracture? Apply direct pressure by thumb or finger. Pour running cold water on the affected part. Apply dressing – gauze pad and bandage. Do not apply ointments or oils or any other Apply indirect pressure on pressure points. substance. Apply tourniquet. Cover the wound with sterilized cloth. Remove the injured to the hospital. Give artificial respiration, if needed. Prevent shock. Arrange immediate medical aid
- 16. CHEST COMPRESSION Carrying Stretcher RECOVERY POSITION (Give 30 Compression if there is no Circulation Cradle Pick a Back Four Handed Seat Human Fire man’s lift Two Arm Seat Crutch When space does not When not conscious Improvised (chair) permit or can’t assist two hand Use Hand lock seat
- 17. Security patrol Purposes of Patrol Detect and prevent fire, safety and health hazards Detect, prevent and deter theft, intrusion, vandalism, or other criminal or unauthorized activity Investigate as directed by the central alarm panel, dispatcher or supervisor Assist plant employees or management Test and inspect the physical security system Observe and report unusual events Respond to emergencies or outages Observe and report violations Communication while on Patrol Conduct a radio check before leaving Listen before speaking into the radio Depress the speak button for a moment before and after speaking, to avoid truncation Speak clearly and a little slower than normal Avoid unnecessary chatter Do not use foul language If an extended conversation is required, use the radio to request a landline Communicate periodically with Base Avoid distractions; be observant Use your field notebook; later, write accurate reports Be cautious Observation while on patrol See Hear Smell Touch Taste & Assist your memory with field notebook and pen FIRE EXIT STAIRCASE Fire exit staircase Entire should be checked for the following Signage’s Blockage of fire exit door Water leakage in the staircase Condition of wall paint, staircase/wall cracks, handrail, window, louver, etc. Checking of regular lights and emergency lights Shaft doors Cleaning of staircase to be reported to concerned dept.
- 18. Security surveillance General Surveillance Awareness Awareness of Surroundings in Public Note who and what is in your area Vary your approaches to destinations Watch for repeated sightings of people that seem out of place Note suspicious activities: Vehicles pass the same area repeatedly or at slower than a normal rate Vehicles with multiple passengers Dirty vehicles with clean license plates (or vice versa) - indicates a recent change People lingering in your area or passing by frequently Look at windows in nearby buildings for anything out of the ordinary Look for people or vehicles making evasive movements
- 20. Security surveillance What don’t suppose to do upon detection bomb or bomb suspect object. DON’T Touch or move the suspect object. DON’T Use a telephone, beeper or handheld radio (VHF/UHF) to inform a Staff member. (All these produce electrical/radio waves which could cause the bomb to explode) DON’T Forget or ignore that you may be in the presence of a destructive object. DON’T Be careless. DON’T Forget to inform your supervisor . DON’T Be curious. DON’T Cause panic.
- 22. X-ray machine The main parts of an X-ray Baggage Inspection System are the generator used to generate x-rays, the detector to detect radiation after passing through the baggage, signal processor unit (usually a PC) to process the incoming signal from the detector, and a conveyor system for moving baggage into the system. Hand held metal detector Held Metal Detectors (HHMDs), are a very common Hand security technology, where these devices allow the security staff to more accurately locate the source of an alarm on a scanner’s body, often after a scanned has gone through an Archway Metal Detector (AMD) and caused an alarm. By moving the HHMD around and close to a scanner’s body, the operator can fairly accurately locate sources of metal that may be on, or even in, the person’s body. When a suspect area is located, the HHMD will generally give off an alarm squeal.
- 23. Door frame metal detector Walk-Through Metal Detectors for Use in Concealed Weapon and Contraband Detection A person who does not carry any electrically conductive and magnetizable objects such as metallic belt buckles, metal buttons, cardiac pacemaker, coins, metal-frame eyeglasses, hearing aid, jewelry, keys, pens and pencils, shoes with metal arches or supports, metallic surgical implants, undergarment support metal, metal zippers, and similar items, which would significantly alter the signal produced when the person carries a test object. Explosive trace detector The first simultaneous dual-mode handheld detector, Mobile Trace expands the range of target explosives you can identify in a single sample for faster, more comprehensive security screening. Morpho’s patented ITMS™ technology (Ion Trap Mobility Spectrometer) offers you the explosives and narcotics detection sensitivity and reliability proven at military bases, border crossings, airports, and other critical security checkpoints around the world. Under vehicle scanning system Under vehicle scanning system is very critical and can not be ignored. Underside is the only area of a vehicle which can never be locked / secured. Potentially damaging objects can be easily hidden even without knowledge of vehicle’s driver / owner. Also Underside is the most difficult to inspect. Intrusive & Interruptive methods are time consuming.
- 24. Boom Barrier Barriers may be changed to accommodate right or left hand operation. They can be stopped at any angle between 0 and 90 degrees. Can be operated using a remote control or at the press of a button provided in the control station. Quick release disengaging mechanism enables changeover to manual operation in case of power failure. Bollard A bollard is a short vertical post. Originally it meant a post used on a ship or a quay, principally for mooring. The word now also describes a variety of structures to control or direct road traffic, such as posts arranged in a line to obstruct the passage of motor vehicles
- 25. Fire awareness and prevention