TechWeb and Knoweldgebase
- 1. Where to Find Information Alison Fox Manager, Communication & Documentation Information Services & Technology
- 2. Information Services & Technology 8/27/2012 TechWeb • IS&T web site • www.bu.edu/tech • Client-facing (public) • Description of all IS&T services and • How-to information associated with those services • Example: Configure mail clients for BU Google Mail • Example: Use MyPrint • Example: Configure BU (802.1x) wireless access 2
- 3. Information Services & Technology 8/27/2012 Knowledge Base • A component of ServiceNow • bu.service-now.com • Internal (not public) • Where needed, KB articles link to information in TechWeb to avoid duplicated content • Learn to use at www.bu.edu/tech/kb • Example: BU Google Mail incorrect password error • Example: MyPrint “access denied” error • Example: All wireless devices require 802.1x 3
- 4. Information Services & Technology 8/27/2012 Content Updates or Additions? • We rely on information from you. Please let us know! • Submit a ticket for “Communication & Documentation” or, if you’re in a hurry, just send a note to istdocs@bu.edu. • Mark a ticket as “Knowledge” when you’re Resolving it (if you think it provides new information). • Provide article “Feedback.” • See details and instructions in the KB FAQ – www.bu.edu/tech/kb 4