Improving communication effectiveness PGP VIVA VVIT
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The document discusses measures to improve communication effectiveness in organizations. It identifies barriers to effective communication and recommends clarifying ideas before communicating, communicating according to the receiver's needs, consulting others before communicating, being aware of language, tone and content, conveying helpful information to listeners, ensuring feedback, communicating for present and future goals, following up on communications, and being a good listener. Adopting these measures can help organizations overcome barriers and enhance communication.
Improving communication effectiveness PGP VIVA VVIT
- 2. •The barriers to effective communication exists in all organizations to a greater or lesser degree. •Organizations keen on developing effective communication should adopt suitable measures to overcome the barriers and improve communication effectiveness. •Some such measures are indicated below: Improving Communication Effectiveness
- 3. •(i) Clarify the ideas before communication: •The problem to be communicated to subordinates should be clear in all its perspective to the executive himself. •The entire problem should be studied in depth, analyzed and stated in such a manner that is clearly conveyed to subordinates. Improving Communication Effectiveness
- 4. •(ii) Communicate according to the needs of receiver: •The level of understanding of receiver should be crystal clear to the communicator. •Manager should adjust his communication according to the education and understanding levels of subordinates. Improving Communication Effectiveness
- 5. •(iii) Consult others before communicating: Before actually communicating the message, it is better to involve others in developing a plan for communication. •Participation and involvement of subordinates may help to gain ready acceptance and willing cooperation of subordinates. Improving Communication Effectiveness
- 6. •(iv) Be aware of languages, tone and content of message: •The contents of the message, tone, language used, manner in which the message is to be communicated are the important aspects of effective communication. •The language used should be understandable to the receiver and should not offend the sentiments of listeners. •The message should be stimulating to evoke response from the listeners. Improving Communication Effectiveness
- 7. •(v) Convey things of help and value to listeners: •While conveying message to others, it is better to know the interests and needs of the people with whom you are communicating. •If the message relates directly or indirectly to such interests and needs it certainly evokes response from communicatee. Improving Communication Effectiveness
- 9. •(vi) Ensure proper feedback: •The communicator may ensure the success of communication by asking questions regarding the message conveyed. •The receiver of communication may also be encouraged to respond to communication. •The communication process may be improved by the feedback received to make it more responsive. Improving Communication Effectiveness
- 11. •(vii) Communicate for present as well as future: •Generally, communication is needed to meet the existing commitments, to maintain consis- tency, the communication should aim at future goals of the enterprise also. Improving Communication Effectiveness
- 12. Communicate for present as well as future
- 13. •(viii) Follow up communications: •There should be regular follow up and review on the instructions given to subordinates. •Such follow up measures help in removing hurdles if any in implementing the instructions. Improving Communication Effectiveness
- 15. •(ix) Be a good listener: Manager should be a good listener. •Patient and attentive listening solves half of the problems. • Managers should also give indications of their interest in listening to their subordinates. Improving Communication Effectiveness
- 16. Be a good listener:
- 18. Professor & Lawyer Puttu Guru Prasad