1) The document discusses various tools that can be used to lobby the EU, including communication tools like IRC, XMPP, Twitter, Etherpad, and Mumble/Skype.
2) It also mentions tools for tracking legislation like Parltrack and The Political Memory, as well as free software tools like Piphone, Pippi Longstring, and RespectMyNet.
3) Contact information is provided for organizations like NURPA and LQDN that develop these tools, as well as for the author.