Module 1Chapter 30As a new supervisor hired from outside the.docx
- 1. Module 1 Chapter 30 As a new supervisor hired from outside the hospital, it took you very little time to learn that morale in the department had been at low ebb for quite some time. As you started getting acquainted with your employees by meeting with them individually, you quickly became inundated with complaints and various other evidence of discontent. Most of the gripes concerned perceived problems with administration and building services, but there was also a significant number of complaints by your staff about other employees in the department and some thinly veiled charges suggesting that a couple of staff members have consistently been complaining about the department to your boss. (Your boss has said nothing to you about this.) It sounded to you as though a number of common themes ran through the group’s complaints, and it seemed to you that a number of differences could be cleared up by airing these issues with the entire group. You planned a meeting for that purpose, instructing all employees to be prepared to air their complaints (except for those directly involving other staff members). Your employees seemed to believe this was a reasonable idea, and several led you to believe they would be happy to speak up. However, your meeting turned out to be brief. Hard as you tried to get people to air their gripes, no one spoke up. You tried again 2 weeks later, with the same results: no one uttered a word of complaint. Yet all the while, the negative undercurrents continued to circulate through the department. - Why do you suppose you get only silence from these employees when you attempt to deal with them as a group? Explore possible causes of this frustrating condition.
- 2. - How long do you believe it will take to bring this group around to where you need them to be? Why? Module 2 Chapter 23 You are administrative supervisor of the hospital’s department of radiology. The department has been having problems with the special procedures area; you have had considerable difficulty recruiting and retaining special procedures technologists. You presently have your allotted staff of three such technologists, but these people are fully utilized, and at least two of them have recently made comments about staffing being inadequate for the work load. The senior technologist, Carl Smithers, has recently been especially vocal in his comments about understaffing. Several times, and as recently as Monday the 7th of this week, he spoke with you concerning his perception of the need for another technologist. Today, Wednesday the 9th, you received the following note from Smithers: “As I suggested I would do in our conversation of Monday this
- 3. week, I am going on record notifying you that additional technologist help must be available by Monday the 21st. If you are unwilling or unable to provide the needed help, I will be unable to continue in my present position beyond Friday the 18th.” - Concerning the ultimatum delivered by your employee, should you: · Immediately request the added staff to retain Smithers? Why or why not? · Call his bluff; that is, wait until the 18th to see if he does indeed resign? Why or why not? · Take some other approach, and, if so, what should it be? Chapter 32 There are 15 people in your department at City Hospital. It has been your practice to hold a weekly staff meeting at 3:00 PM each Wednesday. Rather, we should say you attempt to hold it at 3:00 PM because about half of your staff are more than 5 minutes late, and a couple of them are usually late by 15 minutes or more. One of these latecomers can always be counted on to ask, “What have I missed?” You have made repeated announcements about being there on time, but to no avail. Come Wednesday at 3:00 PM you usually find yourself and the same six or seven punctual attendees present and waiting for the latecomers - Without immediately resorting to disciplinary action (which should always be the last resort), what can you do to improve punctuality in attending your staff meetings? Module 3 Chapter 15
- 4. Melissa Jones is nurse manager of a 40-bed, long-term care unit that is essentially a small nursing home contained within Community Hospital. The unit is almost always fully occupied. A number of the patients spend several hours each day in wheelchairs, but most return to their beds for a couple of hours in the afternoon. Melissa has a constant concern that her limited staff is only marginally able to fill the needs of the elderly patients, especially given that some patients who go without visitors for prolonged periods are eager to engage staff members in conversation. Melissa has determined that a number of apparent patient needs, especially the need for socialization, could be met with volunteers, so she developed a volunteer roster consisting of persons who indicated their willingness to help, after which she developed a 30-day schedule for volunteer support. On the initial day of the schedule, three of the five scheduled volunteers failed to show up. On the following day, two did not appear. Only one appeared on each of the third and fourth days, and on the fifth day – a Friday with gorgeous summer weather beckoning all to the outdoors – no volunteers were present in the unit. Melissa gave up on her schedule. Melissa was thoroughly discouraged by the volunteers’ lack of dependability. And because she had made no secret of her new volunteer program, a number of patients were similarly discouraged, and several complained that Melissa had not delivered as promised. As Melissa complained to her friend, Carol, “I had a couple dozen supposedly willing volunteers on my list, but when I need them, they’re nowhere to be found!” - Because volunteers, as unpaid help that essentially supplement the regular staff, may often feel no compelling need to function by the clock, what might Melissa consider doing to encourage a more reliable volunteer presence? - How might Melissa have her regular staff assist in
- 5. encouraging a continuing volunteer presence? Chapter 33 Assume you have been head nurse of the same medical-surgical unit for nearly 20 years. One of your employees, a licensed practical nurse named Hilda, has been part of the unit’s day shift for even longer than you’ve been head nurse. In fact, Hilda is the only original member remaining of the crew that existed when you first took over the unit. About 6 months ago, Hilda returned to work after an extensive illness that left her noticeably changed in a number of ways. Where once she was energetic and seemed to possess considerable stamina, now the hustle and bustle of the days shift and always being on her feet and on the move seem to wear her down rapidly. You have felt a growing concern for Hilda, and for the rest of the team as well, because it has become obvious to you that Hilda is not bearing her share of the load. Other members of your already overworked crew are working extra hard to make up the difference. Your concern reached a peak this week when three of your staff nurses came to talk to you about Hilda. Although they came with apparent reluctance – Hilda had always been well liked by both staff and patients – they were quite convinced that something had to be done for both Hilda’s sake and the sake of the department. It seems that Hilda has barely been able to accomplish half of what she should be expected to do in an 8- hour shift. Hilda only knows nursing; she has been an LPN for all of her working life. She will not be eligible for retirement for 5 more years. It is evident that you need to make a decision concerning Hilda and her apparent inability to keep up with the work. - Identify at least three alternatives (or more if you wish) that you believe might be possible solutions.
- 6. - Which alternative appears sufficiently workable to be the first one attempted? And what information do you need to assemble in preparing to justify your decision? - If your initial decision is found unworkable or unacceptable, which alternative would be your second choice? Why? Running head: Argumentative essay Argumentative essay 10 Argumentative essay Dennis Byrd UOPX Critical Thinking & Decision Making in Business Bridget Peaco 4/10/2017 Please keep spacing consistent Decision making is a critical activity carried out in the business activities. At times decision-making may be stressing because an individual is required to make crucial decisions that can determine failure or success of the business. A business leader should have the ability to make a sober as well as informed
- 7. decision. The business leaders make many decisions daily which influences the business success greatly since the effects extend to the employees, marketplace as well as to the customers. Various things influence the ability of people to make decisions like education, stress, professional risks, and deadlines among others. Good decision making has a positive effect on the person making it and also the others using it (Bondigas, 2016). Below is the description of good business decision which may propagate for better performance of an organization. Good decision-making result in an increased job satisfaction- meaningful as well as full of purpose –Consistently. Individuals need to be motivated to go to work as well as having a feel of being part of the decision. Employees mostly are the major source of innovative ideas. Without job satisfaction, results in high turnover in an organization (Bondigas, 2016). A good decision making enables the future of a company successful. Making the decision a person should be offensive or defensive. One should be the victim of circumstance or victorious in the fight for their business success. Not all situations may be foreseen though they may make decisions as well as react to the change at the end (Mitchell, 2015). Good decision-making result to increased profitability as well as market share. Strategic thinking and good decision making will result in a positive outcome in customer segment, market conditions, services and product offered in the best interest of the company. Targeted approaches to markets and the opportunities guide the marketing effort, distribution, and sales while business decision making implies more profit to the bottom line and stronger market position (Bondigas, 2016). Good decision making develops longevity of the company. The world markets and industries are changing faster as compared to companies who lacks solid foundation that is dependent on opportunities or luck and ends up not existing for long. According to data provided, one out of three business organization at the top of the industries, in five years to come will not be existing. This shows the importance of good
- 8. decision making (Mitchell, 2015). Good decision making usually establishes direction. It defines the purpose of an organization and makes goals and objectives more realistic that are consistent with a mission that may be communicated to the constituents. It provides a base of measuring the progress of an organization, establishes boundaries and compensates the employees for the convenient decision making (Bondigas, 2016). How bad is decision-making for a business Making business decisions without involving the stakeholders. When a person makes a crucial decision, which affects other individuals in the business company, he or she need to include the primary stakeholders. The stakeholder may have insights and information that can influence the choices made hence may assist them in making better decisions (Bondigas, 2016). Individuals are making decisions forgetting to be systematic. When making important decisions like whether to develop the existing product or launch a new product, they do it through weighing merits and demerits options. Making decision may be stressing or exciting, so a person dealing with such emotions require to use a structured approach. Several business decision making is usually prone to procrastination. When an individual pushes the decision at the back of their mind, less crucial activities of seeking destructions like making cups of coffee, probably they are procrastinating the business decision. Putting off the decision making may worsen the situation (Mitchell, 2015). Individuals failing to consider different perspective in business decision making. Several business owners are faced with the guilt of rushing the decisions, especially when the deadline is approaching and make them being under pressure. Instead of making rushing decisions, they should consider a broad range of perspectives. Making risky business decision can turn to be stumbling block to the organization. An approach that individuals should think of impacts achieved when they make the wrong decision. For
- 9. example, when an enormous amount of money is involved, poor decision making may be dangerous. A person should explore the possible outcomes and risks carefully. When business decision- making results to be bad, business owner and people are supposed to learn lessons and embrace the change (Bondigas, 2016). Definition of the term good Good can mean to be approved of or desired. Good decision making is a cognitive process which result in selection of course of an action or belief which exist among several other possible alternatives. The process of good decision making involves logical choice from available options. In making good decision one have to weigh merits as well as demerits of the available options as well as also make consideration of alternatives. To achieve an effective decision making, an individual is supposed to be able to forecast outcomes of each option as well as determining a better option for that specific situation (Shiloh, 2013). Premise 1 Business is a step-by-step process that needs good management and governance, strategic planning, employee inclusion, focusing and good decision making for the organization. Premises 2 Business decision making is important to any business as long as the organization requires to achieve the set targets as well as having a sustainable life. Conclusion 1 A good decision is supposed to cater for ingredients needed for a good decision to be successful. Such ingredients are focusing on the result, staying on the course always, re-evaluating, and knowing facts regarding the business organization, group thinking or asking around or even learning from one’s mistakes (Bondigas, 2016). Conclusion 2 Any business industry following above factors is mandated to be successful. The most crucial are making good business
- 10. decisions. Application of deductive reasoning For example, deductive reasoning has been applied when the costs of production increase in the organization. Increasing the price of a product makes the market player to come up with good decision making to ensure that they get profits and stay relevant in the market. Premises that result to raising the cost of production formed the basis that the market prayer would make an adjustment in prices in respect to market forces (Shiloh, 2013). Application of inductive reasoning For example, the premises that the organization increase the quality of its product as a result of price adjustment and developing more capacity to facilitate cheaper production hence making the customers to adapt to the production of high-quality products. Therefore, the two premises have been used to come up with a conclusion that the clients will be attracted to the organization’s products due to high-quality provision and also good strategies brought to reduce the pricing (Mitchell, 2015). Individual Assignment: Business Practices Argumentative Essay Purpose of Assignment The purpose section aids the students and facilitators in understanding why the assignment is included in the course. Rather than restating the objective, provide a brief explanation of the context of the assignment and its importance. Resources Required “Writing Argumentative Essays” section in Ch. 3 of the Critical Thinking text. Grading Guide
- 11. Content Met Partially Met Not Met Comments: The student summarized the business situation and the decision. X You did not summarize the selected business situation and the decision as required. The student discussed why the business decision was good or not good for the business. X You did not discuss why the selected business decision was good for the business. The student defined the term good for the purpose of the selected business situation. X You did not identify the term good for your selected business situation because you did not select a business decision. The student identified the premise and conclusion by placing a number in bold at the beginning of the sentence with the word premise or conclusion. For example: (1, Premise), (2, Premise), (1, Conclusion), (2, Conclusion). Sentences labeled as "1, premise" are premises for the sentence labeled as "1, conclusion." All premises should be labeled for each conclusion in the article. If a sentence is a conclusion and a premise for another conclusion, place two labels. At the end of the paper, identify one example of how you used
- 12. deductive reasoning and one example of how you used inductive reasoning. X You did not provide premises and conclusions for a selected business as required. Though you provided premises and conclusions, it was not around the requirement of the assignment. You discussed deductive and inductive reasoning, but it was supposed to be how you used it in the paper; which was not done. The paper is 500 words in length. X You were well over the word requirement. Total Available Total Earned 7 0/7 Writing Guidelines Met Partially Met Not Met
- 13. Comments: The paper—including tables and graphs, headings, title page, and reference page—is consistent with APA formatting guidelines and meets course-level requirements. X Please ensure to follow APA formatting guidelines in regards to keeping spacing consistent between paragraphs and indentations. Intellectual property is recognized with in-text citations and a reference page. X Please ensure to format the reference page correctly. Paragraph and sentence transitions are present, logical, and maintain the flow throughout the paper. X I will address the next three sections together. Overall, the paper was well written. Sentences are complete, clear, and concise. X Rules of grammar and usage are followed including spelling and punctuation. X
- 14. Total Available Total Earned 3 2.7/3 Assignment Total # 10 2.7/10 Additional comments: Hi Dennis – Please ensure to review the requirements of the assignment as outlined in the Course Syllabus. The entire basis of the assignment was missed, as you were to have an approved business decision, and then write the premises and conclusions based on that business argument, and then execute the other components as outlined in the Course Syllabus. Please ensure to always ask questions for clarification as needed, as I am more than happy to help.
- 15. References Bondigas, A. (2016). The importance of Business Decision Making. New York: John Wiley. Mitchell, H. M. (2015). Benefits of Strategic Planning and business decision making. Boston: Pearson Education. Shiloh, S. &. (2013). What makes a good decision-maker? Self and social evaluations of decision-making competence versus performance measures in a simulated decision. New York: Pearson.