This document discusses demand forecasting. It outlines the types of decisions that require forecasts, the common characteristics of forecasting, and the steps involved in the forecasting process. There are qualitative and quantitative forecasting models. Qualitative models include executive opinion, market research, and the Delphi method. Quantitative models include time series analysis, causal models, and exponential smoothing. The document provides brief descriptions and strengths and weaknesses of these different forecasting techniques.