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- 1. Karen L. Richards HIGHLIGHTS OF QUALIFICATIONS • 10+ years Customer Service as Inside Sales Administrator within Automotive Manufacturing industry, Contracts/ Orders/Specifications/Regulations experience Assisted in finalizing Quote, RFQ, Order verification, Invoicing and Receivables, Track shipments/ ETAs Managed CRM software program, tracking all customer history and communications and financial history allowing for ease of tracking and reporting. • 10+ years in-house training on QS9000, TS16949, ISO9000, ISO14001, Reduced product waste, decreased production time, increased efficiency by 30% plus Customer follow-ups achieved 100% complete customer satisfaction Reduced non-conformances and increased superior quality product increasing profit Reduced environmental impact Enforced Team building through continuous internal training and through internal audits • EDI Software knowledge. Proficient in Microsoft Office Programs, CRM software, Corel • Excellent written and oral communication skills, Effectively assisted in the writing and perfecting both Quality Manual and detailed work instructions including charts, forms, diagrams and photos meeting standards reducing nonconformance • Strong Organization, time management and multitasking skills, Ensured complete compliance of over 300 contract customer files from initiation to closure resulting in 0 nonconformances through External QS audit checks • Effective problem solving and analytical decisive skills, • Adaptable and Flexible – Achiever, detail oriented and proficient team member, • Able to work overtime, flexible schedule. Able to travel with valid driver license and own vehicle, PRORESSIONAL EXPERIENCE MASS Electronics Jan – April 2014 Client Care Centre Assisted in Call Centre quoting, scheduling technicians, co-ordinate with parts department and shipping departments. Worked within a team environment to direct clients with product availability and coordinate installs in a timely manner. Transcript Typist 2009-2013 Judicial Court System Transcribed judicial audio tapes to structured format per verbatim within prescribed timelines ensure all deadlines are met. Proof all matters assigned. Familiar with Liberty court player. ESW Canada Inc. 2006-2009 Inside Sales Administrator Inside Sales Administrator working in partnership with the cooperation to support the company objectives; reporting directly to the Sales Manager with equivalent liaison to Sales Professionals, Purchasing, Engineering, Production, Logistics and Quality Executives to ensure complete customer satisfaction. Working daily as team with Regional Sales Manager, CSP, all Departmental heads and ordinates. Managed and maintained all sales and service on new and existing products. Receive, process and validate contracts of Incoming New and Standardized customer orders and ensuring complete review, verification and confirmed delivery dates are executed to achieve complete customer approval. Managed and maintained a CRM Software that provided Marketing Automation, Sales Automation and Contact Management. Implemented and improved department's compliance with QA and ISO fundamentals. Initiate work orders, while keeping Purchasing, Engineering, Production, Shipping and Quality Assurance departments well informed to establish and validate all requirements while addressing production capabilities. Established liaisons with Transportation Facilities and coordinate shipment of product to customer.
- 2. Addressed and resolved Customer complaints. Assisted Quality Assurance Department with extensive knowledge with the design, development and implementation of Policies, Procedures, Processes and forms while assisted in bringing the corporation to ISO QS certificate standards. Increased responsibility to coordinated and represent ESW through extensive USA Military Governmental Audits for Military Contracts. Aligned with USA Military Logistics Co-coordinator to ensure Product Transportation has met USA Military criteria. Worked on Governmental grant programs and assisted in constructing bids and formulating proposals for large County projects for Government EPA CARB rulings on emission standards. TI GROUP AUTOMOTIVE FLEXIBLE S (formerly TITFLEX Canada Ltd.) 1990-2003 Executive Secretary/ Inside Sales Executive Administrator works in collaboration with other members of the cooperation team to support the association’s objectives with continued report to the Plant Manager with intercommunication to Sales, Purchasing, Production and Quality Executives. Managed Inside Sales Desk. Review customer requirements within a structured policy driven system while accomplishing relationships building in sales team environment. Processing and validate contracts of Incoming New and Standardized customer orders and ensuring complete review, verification and confirmed delivery dates are executed to achieve complete customer satisfaction. . Initiate work orders, monitored and maintained 80-100 production personnel and manufacturing processes hours, while keeping Purchasing, Production, Shipping and Quality Assurance departments well informed to establish and validate all requirements while addressing production capabilities. Promoted to Quality Assurance Department as senior office personnel with, extensive knowledge of computer software to cooperate with the design, development and implementation of Policies, Procedures, Processes and forms while maintaining data management bringing the corporation to QS certificate standards. Accomplished outside APD training in the Payroll, Accounts Receivables/ Payables. Improved department's compliance with payroll procedures by regularly auditing employee time and attendance. Saved company many overpaid vacations days. Track layoffs within employment standards. Cooperatively worked with all department personnel and Management to function as a link between customers and company to ensure that service expectations are met every time resulting in 100% on time delivery ratio. PINNICAL TOOL WORKS 1989-1990 Data Management/ Accounts Receivable Administered structure and coordinated vendors. Prepared customer files and BOMs. Worked directly with Engineering Department. Ordered and expedited raw materials. Customer Service Rep. Prepared ISO, QS 9000 documentation to attain QS 9000 certificate. Maintained employees’ production hours for payroll. Accounts Receivables ACCOMPLISHMENTS • Advanced MICROSOFT OFFICE PROGRAMS ● QUANTEL SYSTEM (Word, Excel, Power Point Presentation, Internet, Outlook) Corel M.W.P.C Business School Diploma ● QS9000 / TS16949/ ISO9000 ● IMAGES ADP PAYROLL ● EDI SOFTWARE ● IBM400 (BPCS and Future 3) ● AS400IBM ● MP3 IMAGES ● GOLDMINE (CRM) ● CONGOS (CRM) ● References available on request 2
- 3. • R.H.M.S.P.L Volunteered Management of organization and recruits References available on request 3