Compuware ASEAN APM User Conference 2013 - APM Performance Journey Presentation
- 2. What Does it Take to be Great? • Dribbling • Passing • Tackling • Shooting • Heading • Teamwork
- 3. What Does it Take to be Great at APM? Performance Reporting Performance Measurement The ability to measure application performance from the end-user’s perspective across the entire application delivery chain Problem Resolution The ability to identify, isolate fault domain, determine root cause and resolve application performance problems Performance Improvement The ability to continuously identify, prioritize, implement and measure the results of application improvement opportunitiesProduction Readiness The ability to ensure user experience can scale with load prior to launching new applications or deploying infrastructure changes The ability to provide role-specific insight using common metrics, enabling superior business- oriented IT decision- making
- 4. A Model of APM Maturity Performance Measurement Problem Resolution Performance Improvement Production Readiness Performance Reporting No awareness of user experience Reactive problem resolution Ad hoc “gut feel” approach to improvements “Test in Production” approach to new technologies Few SLAs / reporting on technology Basic awareness and ownership Reactive resolution but can validate Some improvements using baseline Best effort focused on code / infrastructure SLAs / reporting have basic end- user metrics Own user experience across the chain Increasingly proactive awareness Can pinpoint specific causes of issues Load testing focused on the application SLAs / reporting on end-to-end performance Deeper level of understanding tied to business Automation of issue analysis and diagnostics Improvement based on Six Sigma or ITIL Load testing focused on user experience SLAs / reporting tied to business metrics Real-time visibility drives service delivery Automation of resolution before business impact Improvement processes & auto implementation Designed w/ performance in mind SLAs / reporting is competitive advantage Level 1 REACTIVE Level 2 AWARE Level 3 EFFECTIVE Level 4 OPTIMIZED Level 5 PERVASIVE Best Practice
- 5. Improving APM Maturity Performance Reporting Performance Measurement Measure end-user experience based on key repeatable “control” transactions Measure the end-user experience based on real end-user response time Measure transaction-level performance across all tiers of the application delivery chain Problem Resolution Performance Improvement Production Readiness Apply synthetic or robotic monitoring using scripted performance and availability measurements to identify problems specific to geographies, to alert on availability problems, and to provide controlled repeatable end-user experience measurements ideal for response-time SLAs. Core APM Aspects Key Capabilities for Each Aspect Best Practices for Each Capability
- 6. Application Performance Management Challenges 2. People and Approach1. Technology Business Development Test Production C/C++
- 7. Team work to ensure success Customer Partner Compuware
- 8. Performance Journey℠ Assessment Method and Structure
- 9. “If you want to build a ship, don't drum up people together to collect wood and don't assign them tasks and work, but rather teach them to long for the endless immensity of the sea” Antoine De Saint-Exupery An approach to achieving application performance excellence and developing a roadmap based on organizational capabilities and goals Performance Journey℠ Vision
- 10. Performance Journey℠ Assessment • Interactive series of workshops with key stakeholders • Identifies current capability baseline, maps business and IT goals, and analyzes gaps GAP Baseline Goal GAP GAP GAP GAP
- 11. Performance Journey℠ Assessment - Process Preliminary Meeting •Refine scope •Identify stakeholders •Agree business goals Follow-up Workshop •Present report Interview Workshop •Review current practice •Score capabilities •Current •18 Month Aspiration Report •Analyse findings •Benchmark •Improvement options Present AnalyseDiscoveryPlan Follow-up OnsiteRemote Remote Follow-up •Next steps discussions •Additional coaching offerings or consulting support discussions 12 © 2013 Compuware Corporation — All Rights Reserved
- 12. Level 2 AWARE Performance Reporting Few SLAs / reporting on technology SLAs / reporting have basic end- user metrics SLAs / reporting on end-to-end performance SLAs / reporting tied to business metrics SLAs / reporting is competitive advantage Few SLAs / reporting on technology SLAs / reporting on end-to-end performanceGAP Production Readiness “Test in Production” approach to new technologies Best effort focused on code / infrastructure Load testing focused on the application Load testing focused on user experience Designed w/ performance in mind “Test in Production” approach to new technologies Load testing focused on user experience GAP Performance Improvement Ad hoc “gut feel” approach to improvements Some improvements using baseline Can pinpoint specific causes of issues Improvement based on Six Sigma or ITIL Improvement processes & auto implementation Some improvements using baseline Improvement based on Six Sigma or ITIL GAP Problem Resolution Reactive problem resolution Reactive resolution but can validate Increasingly proactive awareness Automation of issue analysis and diagnostics Automation of resolution before business impact Reactive problem resolution Automation of issue analysis and diagnostics GAP Performance Measurement No awareness of user experience Basic awareness and ownership Own user experience across the chain Deeper level of understanding tied to business Real-time visibility drives service delivery Basic awareness and ownership Deeper level of understanding tied to business GAP Performance Journey℠ Assessment Results Level 1 REACTIVE Level 3 EFFECTIVE Level 4 OPTIMIZED Level 5 PERVASIVE Typical Challenges Identified • Gaps in APM capability adoption • Aspiration/strategy differences • Process deficiencies • Organizational blockers • Skills deficiencies • Gaps in available APM toolset
- 13. © 2011 Compuware Corporation — All Rights Reserved 14