10 Rules For Rules
0 likes407 views
The document outlines ten essential rules for managing knowledge in a business context, emphasizing the importance of clear and consistent processes, compliance with internal and external regulations, and the significance of careful application of rules. It includes case studies demonstrating the consequences of negligence and the need for credible and logical decision-making frameworks. The document serves as a guide for businesses to navigate knowledge-based environments effectively.
10 Rules For Rules
- 1. 10 Rules for Rules Rolando Hernandez Founder & CEO BIZRULES
- 2. You live in a knowledge- based world. Knowledge capital is your most valuable asset You are facing a knowledge deficit Like it or not, You are in the Knowledge Wars™. CONFIDENTIAL & PROPRIETARY Copyright © 2002-2008 BizRules is a registered trademark of BizRules.com 2
- 3. Imagine there’s No Architecture, No Rules, and No Knowledge… CONFIDENTIAL & PROPRIETARY Copyright © 2002-2008 BizRules is a registered trademark of BizRules.com 3
- 4. 10 Rules for Rules CONFIDENTIAL & PROPRIETARY Copyright © 2002-2008 BizRules is a registered trademark of BizRules.com 4
- 5. Clear Instances Logic Meaning Data Rules Terms Facts Process Do Sequential Activity , Procedure , Code Decide The Moment of Truth Know Concepts Ontology , Relationships , Semantic Map IF / THEN Think Reasoning Ruleset Decision Table / Tree Directed Acyclic Graph (DAG) Rulebase Hierarchy Infer Inference Global Rules reuse Conclude Deduction , Induction Local Rules Backward / Forward Chaining Specialize Single / Multi Fire Single / Multiple Inheritance CONFIDENTIAL & PROPRIETARY Copyright © 2002-2008 BizRules is a registered trademark of BizRules.com 5
- 7. Complete May 13, 2008: Parents board Air Canada flight, forget 23-month-old toddler at airport Aug. 4, 2008: Couple remember their duty free and 18 suitcases, but forget 3-year-daughter at airport Because they were Lap Children they were not issued boarding passes, and thus airline personnel did not notice a passenger was missing CONFIDENTIAL & PROPRIETARY Copyright © 2002-2008 BizRules is a registered trademark of BizRules.com 7
- 8. Correct CONFIDENTIAL & PROPRIETARY Copyright © 2002-2008 BizRules is a registered trademark of BizRules.com 8
- 9. Current Healthcare rules CONFIDENTIAL & PROPRIETARY Copyright © 2002-2008 BizRules is a registered trademark of BizRules.com 9
- 10. Compliant Internal External Policies Laws Practices Rules Procedures Regulations Processes Rules CONFIDENTIAL & PROPRIETARY Copyright © 2002-2008 BizRules is a registered trademark of BizRules.com 10
- 11. Condensed DAG and Decision Tree To see a Flash video of the “Decision Tree vs. DAG RuleMap”, visit www.RuleMap.com CONFIDENTIAL & PROPRIETARY Copyright © 2002-2008 BizRules is a registered trademark of BizRules.com 11
- 12. Credible… not Incredible • Gene and Paulette Cranick’s house burned down. • Three dogs died in the fire. • A small town fire dept. in Tennessee was ordered to let the house burn down because the owner had not paid the $75 subscription fee. He forgot to pay the bill. • The rule to let it burn was incredible and hard to justify. • What if people were inside the home? CONFIDENTIAL & PROPRIETARY Copyright © 2002-2008 BizRules is a registered trademark of BizRules.com 12
- 13. Careful… not Careless • Anne Bartlett paid her local taxes for 41 years. • In Jan. 2010 she called 911 at 1AM. • DeKalb County (GA) Fire Dept. responded. They didn’t see any smoke, didn’t get out of the fire truck, and left 5 minutes later. • 6 hours later Ann’s house burned down. She died. • Firefighters did not follow proper procedures & rules. • They were careless. Four firefighters were fired. CONFIDENTIAL & PROPRIETARY Copyright © 2002-2008 BizRules is a registered trademark of BizRules.com 13
- 14. Common Sense CONFIDENTIAL & PROPRIETARY Copyright © 2002-2008 BizRules is a registered trademark of BizRules.com 14
- 15. Consistent… not Inconsistent CONFIDENTIAL & PROPRIETARY Copyright © 2002-2008 BizRules is a registered trademark of BizRules.com 15
- 16. Thanks for your time! Rolando Hernandez Founder & CEO BIZRULES 972-987-1685 BizRules.com VisibleKnowledge.com CONFIDENTIAL & PROPRIETARY Copyright © 2002-2008 BizRules is a registered trademark of BizRules.com 16