11 Transglobe-OB, Foundations of Individual Behaviour
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The document discusses the concept of perception as a complex process through which individuals interpret sensory information to make sense of their environment. It explains the perceptual process involving five stages and factors influencing how perceptions are formed, including characteristics of the perceiver, target, and situation. Additionally, it highlights the importance of attribution theory in understanding behavior and the common errors made in attributing causes to actions.
11 Transglobe-OB, Foundations of Individual Behaviour
- 3. FOUNDATIONS OF INDIVIDUAL BEHAVIOUR PERCEPTION: PERSON and PERCEPTION.
- 4. 5.1 INTRODUCTION Perception can be defined as a process by which individuals organize and interpret their sensory impressions in order to give meaning to their environment. Perception is not just what one sees with eyes. It is a much more complex process by which an individual selectively absorbs
- 5. or assimilates the stimuli in the environment, cognitively organizes the perceived information in a specific fashion and then interprets the information to make an assessment about what people select, organize, and interpret or attach meaning to events happening in the environment.
- 6. Since perception is subjective process, different people may perceive the same environment differently based on what particular aspects of the situation they choose. For example, some employees may perceive the work place as great if it has favourable working conditions, good pay. Others may perceive it as great if it has
- 7. Managers should sharpen their perceptual skills so that they are as close to perceiving people, events, and objects as they truly are. When “misperception” occurs due to perceptual errors and distortion, managers are bound to make poor or improper decision.
- 8. 5.2 PERCEPTION Perception is process through which short-run changes are made in behaviour in response to inputs from work environment. The process itself consists of two major actions – i ) attention to incoming stimuli and
- 9. ii)translation of such stimuli into a message that leads to a meaningful behavioural response. Perception is form of behaviour and, therefore, influenced by at least the following factors: i) characteristics of the object or source of incoming stimuli (such as a supervisor
- 10. ii) the situation or conditions under which the stimuli occur (such as timing of a message) and iii) characteristics of the perceiving person. The last category is extremely important in determining the way incoming stimuli will be interpreted and subsequent response.
- 11. An individual’s motives, previous learning and personality will influence perception. Managers must take such consideration into account in predicting the way their actions and order will be perceived by others.
- 12. Five Stages in Perceptual Process: Stage I: Observation Phase - It depicts the environmental stimuli being observed by the five senses of the perceived
- 13. Stage II: Selection of the Stimuli: This is governed both by factors external to the perceived, such as the characteristics of the stimulus, and internal to the individual, such as the personality disposition and motivations of the perceiver.
- 14. Stage III: Organizing Stage - In this stage, the perceiver is influenced by figure and ground, grouping, and several perceptual errors such as stereotyping halo effects, projection and perceptual defence.
- 15. Stage IV: Interpretation Stage: This stage is governed by the perceiver’s assumptions of people and events and attributions about causes of behaviour and feelings.
- 16. Stage V: Behaviour Response: In this stage the response of the perceiver takes on both covert and overt characteristics. Covert response will be reflected in the attitudes, motives, and feelings of the perceiver and overt responses will be reflected in the actions of the individual.
- 17. 5.2.1 Factors Influencing Perception: Several factors influence how we process the perceptual inputs and transform them into outputs. There are three broad categories: Characteristics of Perceiver, Characteristics of Target, and Characteristics of Situation.
- 18. 5.2.1 Characteristics of Perceiver: A person’s needs and motives, self-concept, past experience, emotional state, and personality aspects strongly influence the perceptual process. Needs and Motives: Unsatisfied needs or motives stimulate individuals and may exert a strong influence on their perception.
- 19. For examples, two groups of subjects - One group who is deprived of food for about 24 hours and the other group which had food enough were shown the blurred pictures and asked to explain the contents. The first group perceived the blurred image as food far more frequently than the other group. People needs and motives thus play a big part in the perceptual process.
- 20. Self Concept: It refers how a person perceives himself/herself which in turn influence his or her perception of the world around them. If a person perceives himself as incompetent, then he perceives the world as threatening.
- 21. On the other hand, if he feels himself as confident and capable, he will perceive everything around as friendly.
- 22. Attitudes: The preferences and likings affects ones perception. A lecturer, who likes bigger class, feels comfortable in a lecture session which has more than hundred students. Another lecturer, who likes small class with a lot of questions, may not be so comfortable in such big classes.
- 23. Interests: Individual’s focus of attention is also influenced by the interests of people. A plastic surgeon will more likely to notice an imperfect nose than a plumber. Because of our individual interests differ considerably, what one person notices in a situation, can differ from what other person perceives.
- 24. Past experiences: Individuals past experiences also influence in moulding ones perception. For example if one has had problem responding to examination questions in the past, he or she will tend to perceive even simple, straightforward examination question as tricky.
- 25. Likewise, if a person was betrayed by a couple of friends, he or she would never venture to cultivate new friendship in future.
- 26. Psychological or Emotional State: If an individual is depressed, he or she is likely to perceive the same situation differently from the other person who is at the extreme level of excitement or happiness. If a person has been scared of seeing a snake in the garden, she is likely to perceive a rope under the bed as a snake. Thus, the emotional and psychological states of an individual also influence the perceptual process and the different types of interpretation of the situation.
- 27. Expectation: Expectations can also distort the perceptual process. If a person expects police officers to be more authoritative and dictatorial, he or she may perceive them as if they are rough and tough regardless of the Police Officers actual traits.
- 28. New Experience: If a person experiences something new, that is more likely to grab attention than the objects or events that has been experienced before. For example, a person is more likely to notice the operations along an assembly line if this is first time that person has seen an assembly line.
- 29. In 1970’s women police officers are highly visible because traditionally Police Officers positions were predominantly held by males.
- 30. Personality Characteristics: There is a strong relationship between personality factors and perception. For example, secure people tend to perceive others as warm supportive than those, who are more cold and indifferent. Similarly, self-accepting persons perceive others as lining and accepting them.
- 31. Those who are not self- accepting tend to distrust others. Insecure, thoughtless or non-self-accepting persons are less likely to perceive themselves and those around them accurately. In all probabilities, they are likely to distort, misinterpret or in other ways defensively perceive the situation.
- 32. Characteristics of Target: The ways things are organized around us are greatly influencing the perceptual process. Some of the typical characteristics include bright colour, noise; novel objects, bigger unusual size, moving objects, status, appearance, contrast, intensity, repetition etc. catch people attention.
- 33. For example, an unusual noise raised by a person, a strong beam of light suddenly flashed, a very handsome, attractive person among a group of clumsy people, a red light against the black background, an unusually obese person amidst a group of slim people etc.
- 34. Organization of Target: People tend to organise the various parts of elements in the environment as a meaningful whole. Such organizing activity is a cognitive process and those are based on Gestalt Principles. The following are the four Gestalt Principles - Figure and Ground, Proximity, Similarity, Closure, Continuation.
- 35. Figure and Ground: What a person observes is dependent on how a central figure is being separated from its background. This implies that the perceived object or person or event stands out distinct from its background and occupies the cognitive space of the individual.
- 36. In a dance programme, the spectators tend to perceive the dance performance against the back ground music, backdrop setup etc. The perceiver thus tends to organise only the information which stands out in the environment which seems to be significant to him
- 37. Proximity: People tend to perceive things, which are nearer to each other, as together as group rather than separately. If four or five members are standing together, we tend to assume that they are belonging to same group rather than as separately.
- 38. As a result of physical proximity, we often put together objects or events or people as one group even though they are unrelated. Employees in a particular section are seen as group.
- 39. Similarity: Persons, objects or events that are similar to each other also tend to be grouped together. This organizing mechanism helps us to deal with information in an efficient way rather than getting bogged down and confused with too many details.
- 40. For examples, if we happen to see a group of foreign nationals at an International seminar, Indians are grouped as one group, British as another, Americans as yet another based on the similarity of nationalities.
- 41. Closure: In many situation, the information what we intend to get may be in bits and pieces and not fully complete in all respects. However, we tend to fill up the gaps in the missing parts and making it as meaningful whole. Such mental process of filling up the missing element is called as closure.
- 42. For example, while giving promotions to the staff members, the managers will try to get full information to make an effective decision, in absence of getting complete information, managers try to make meaningful assumptions and based on that suitable decision will be made.
- 43. Characteristics of the Situation: The context at which the incident is occurring can influence the perceptual process. The physical, social, organizational settings, time etc. can influence how we interpret the stimuli. For example, late coming of subordinate at birthday party may be ignored but treated him as an important guests by the manager, but at same time, the same person’s late coming to an important official meeting will be viewed seriously and manager may issue a memo seeking his explanation.
- 44. Thus, the location of an event, the social context in which takes place, timing and the roles played by the actors play a significant part in how we interpret the situation. 5.2.2 Person Perception: Making judgment about others Attribution Theory:
- 45. While observing people’s behaviour such as getting an overseas assignment or promotion to top management position or failed miserably in university examination or fired from the employer etc., we attempt to determine whether it was internally caused or external caused. If those factors such as knowledge, skill, effort, talent, hard work, positive attitude are responsible for the occurrence of behaviour, it is labelled as internally caused.
- 46. Internally caused behaviours are those that are believed to be under the personal control of the individual. If those factors such as situational factors such as location advantage, non- availability of material, contacts with influential others, etc. are responsible for the occurrence of behaviour, it is labelled as externally caused.
- 47. Externally caused behaviour is seen as resulting from outside causes; that is, the person is seen as forced into the behaviour by the situation. If an employee is late for work, one can attribute his late coming due to laziness or lack of interest in the job or over sleeping. This would be internal interpretation.
- 48. If an employee late coming is due to traffic jam or road accident or his wife’s sickness, then he is making external attribution. There are three factors which are used to determine whether the behaviour is caused by internal factors or due to external factors. They are: Distinctiveness, Consensus and
- 49. Distinctiveness: It refers to whether an individual displays different behaviours in different situations. If a person is coming late not only to office but also to picnic party or to birth day party or to attending meeting etc. If his late coming behaviour is not unique, it will probably be judged as
- 50. If his late coming behaviour is unusual, that is, only to office work, his late coming behaviour is due to external attribution. (High Distinctiveness) Consensus: It refers to whether all the people who are facing with a similar situation respond in the same way or not.
- 51. If all the people are responding the same way, then there is high consensus. If consensus is high, then his late coming behaviour is due to external factors. If only this worker is late and all others are punctual, then there is low consensus.
- 52. Consistency: It refers whether a person responds the same all the time, that is, whether his late coming is common in all the days or once in a blue moon. If his late coming is reported in all the days, then there is high consistency. If there is high consistency, his late coming behaviour is due to internal
- 53. If his late coming is reported only one time, then there is low consistency. If there is low consistency, then his late coming is due to external factors. The more consistent the behaviour, the more the observer is inclined to attribute it to internal factors.
- 54. Errors in Attribution: While attributing the causes for the behaviour of individuals, people tend to commit two types of errors. Fundamental Attribution Error: There is tendency to underestimate the influence of external factors and overestimate the influence of internal factors when making judgment about the behaviour of others particularly with reference to the victims of accidents or
- 55. This is called the fundamental attribution errors. For example, a sales manager is likely to attribute the poor performance of his sales agents to laziness rather than to the new product line introduced by the competitor or current recession prevailing in the society etc.
- 56. Self-Serving Bias: There is also a tendency for individuals to attribute their own success to internal factors such as ability or effort, while putting the blame for failure on external factors such as luck or fate. This is called the self-serving bias.
- 57. While assessing the performance of subordinates, the managers are likely to provide feedback in a distorted manner depending on whether it is positive or negative.
- 58. Foundation of Individual Behaviour Foundations of individual behaviour Individual Perception Five stages of the Perceptual Process Factors influencing Perception
- 59. Happy learning fruitful career Wish you all success in your life Babu Appat
- 60. Wish you all success in your life Babu Appat