2. The impact of behaviour on project delivery, 12th Oct 2015
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The document discusses the impact of behavior on project delivery and highlights the importance of blending process and behavior for project success. It also addresses common perceptions about behavior in project management, including skepticism regarding its necessity and the lack of budget and time for behavior-focused initiatives. Additionally, it presents survey results indicating that a significant majority believe behavior plays a crucial role in project success, despite some resistance to fully embracing it.
2. The impact of behaviour on project delivery, 12th Oct 2015
- 1. The impact of behaviour on project delivery Ann Cheung BEng CEng MICE MAPM PPMRC
- 2. Have you ever heard… • we’re a process driven organisation; • we don’t have the budget to do behaviour stuff; • we can’t spare the time to go ‘off site’ for a day(s) and do behaviour stuff; • do me a favour - behaviour stuff is just laa-laa. Or alternatively: • it’s all down to the behaviour; • it’s just what we should be doing anyway.
- 3. Using RFs
- 4. I have used these buttons before? 1. Yes 2. No 1 2 61% 39%
- 5. Project success requires a blend of process and behaviour 1. Strongly Agree 2. Agree 3. Disagree 4. Strongly Disagree 1 2 3 4 74% 0%0% 26%
- 6. When under pressure behaviour is a ‘nice to have but not necessary’’ 1. Strongly Agree 2. Agree 3. Disagree 4. Strongly Disagree 1 2 3 4 0% 41% 49% 10%
- 7. Successful projects focus on behaviour 1. Strongly Agree 2. Agree 3. Disagree 4. Strongly Disagree 1 2 3 4 28% 0% 16% 57%
- 8. I think behaviour is a bit laa laa 1. Strongly Agree 2. Agree 3. Disagree 4. Strongly Disagree 1 2 3 4 2% 69% 27% 2%
- 9. I think the importance of behaviour in project delivery is 1. 0% 2. 25% 3. 50% 4. 75% 5. 100% 1 2 3 4 5 0% 4% 25% 44% 28%
- 10. Common causes of failure January 2012 NAO/Cabinet Office published agreed list of common causes of programme / project failure • Lack of • Clear link between project and organisation’s objectives • Senior Management ownership and leadership • Effective engagement with stakeholders • Skills and proven approach to project management • Project team integration, etc, etc
- 12. The impact of behaviour
- 13. Is it being left to chance???
- 14. Why is that? • it’s laa-laa • it’s manipulative • there’s no budget • there’s no time • don’t know where to start
- 15. How many behaviours have you done today already? and why? • Because you: • wanted to; or • had to. • Reinforcement • Local environment
- 16. B F Skinner
- 17. Science vs Psychology • Science – what can we see people saying and doing? • Psychology – what are people thinking and feeling? There’s an important place for both
- 18. R&R, competence and behaviour
- 19. Everyone knows what behaviours are…..
- 21. Trust 1 2 45% 55% 1. Yes 2. No
- 23. Standing up 1 2 29% 71% 1. Yes 2. No
- 24. Starting to speak before the other person has finished speaking 1 2 2% 98% 1. Yes 2. No
- 26. How do we know what pinpointed behaviours are required? • What are the required results? • What do you need each person to do? – pinpoint the desired behaviours • What is each person doing at the moment? • What can you do to make:- – desired behaviour more likely? – undesired behaviour less likely? • Create a suitable local environment • Implement effective consequences
- 28. Project success requires a blend of process and behaviour 1. Strongly Agree 2. Agree 3. Disagree 4. Strongly Disagree 1 2 3 4 75% 4% 0% 21%
- 29. When under pressure behaviour is a ‘nice to have but not necessary’’ 1. Strongly Agree 2. Agree 3. Disagree 4. Strongly Disagree 1 2 3 4 9% 51% 23% 18%
- 30. Successful projects focus on behaviour 1. Strongly Agree 2. Agree 3. Disagree 4. Strongly Disagree 1 2 3 4 42% 4% 11% 44%
- 31. I think behaviour is a bit laa laa 1. Strongly Agree 2. Agree 3. Disagree 4. Strongly Disagree 1 2 3 4 0% 89% 9% 2%
- 32. I think the importance of behaviour in project delivery is 1. 0% 2. 25% 3. 50% 4. 75% 5. 100% 1 2 3 4 5 0% 0% 28% 54% 19%
- 33. I have learned something new from this presentation 1. Strongly Agree 2. Agree 3. Disagree 4. Strongly Disagree 1 2 3 4 35% 0% 9% 56%
- 34. I have enjoyed this presentation 1. Strongly Agree 2. Agree 3. Disagree 4. Strongly Disagree 1 2 3 4 44% 0%0% 56%
- 36. 12/10/2015 36