2009 Eudata En
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Eudata is a technical competence center specialized in B2C communication projects. They have the capabilities to design technical solutions tailored to customer needs. Their customers include large system integrators and enterprises seeking engineering support across the entire project lifecycle. Eudata consultants have experience with large IT projects, especially in the CRM sector. They participate in a network of companies using a shared operating model to approach different vertical markets.
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2009 Eudata En
- 2. Eudata is a technical competence center specialized in B2C communication Eudata has the capability to realize projects that merges technical solutions on really customer needs Our customers are main system integrators or Enterprise companies that expect from us an engineering competence centre with the ability to support the whole project life cycle (analysis, project manangement, deploy and maintenance) We think that in enterprise projects rarely the “out of the box” products cover customer needs, so one of our distinguish mark is the capability to suite the solution on customers business requirements Our consultant has matured their experience in big IT projects, especially in CRM sector, with particular reference to Contact Center and Unified Communication “ In a company made out of people the knowledge that someone can share is the key for the growth”
- 3. Eudata partecipates to Luxhora Network, which is composed of companies that share the operating model. Every company use this model to approach the vertical market it works on Business Intelligence Knowledge Management Computer Telephone Integration Customer Relationship Management
- 4. COMPETENCE Versions 5, 6.x, 7.x Brio – Hyperion GPlus Genesys Voice Portal (GVP) SIP Server Open Media PBX VoIP IVR CUCM - CUCME IPCC Express IPCC Enterprise ICM Outbound Option IP IVR Cisco Voice Portal (CVP) CEM / EIM Gatekeeper Networking (Router Series) Networking (Catalyst Switch) Voice Gateway (IOS Voice) WebEx CUVA CRM Integrations Siebel ARS Remedy Contact PRO Vision Desk Work Force Management Open source PBX Contact + Contact PRO Vision Desk Nortel Meridian Nortel Symposium TTS – ASR
- 5. SERVICES Projects Tenders responses – Advising – Technical analysis – Deploy – Customization Support Using a group of specialist we maintain customer system. Every activity is traced using a trouble ticket system that permit the tracking of SLAs. Customers can contact the support system via e mail or via phone Maintenance Typically this is an on site service. Our technicians manage the customer contact center platform during business hours guaranteeing real time participation and developing small evolution of the system (reporting, routing, configuration, ..) System Customization Starting from a particular business requirement we suite the out of the box product to the customer needs, or we create applications for particular requirements
- 6. PROJECTS APPROACH On site Projects The team is located in the customer data center for the entire project duration Remote Approach The project is divided in several moments: Installation: on site System configuration, scripting, customization: 1 person on site – the rest of the team has remote access to the servers Roll out: at least 1 person on site (it depends from the project size) The team is in contact via UnYco (Eudata UC product), to realize a virtual team which can share problems in real time Approach Costs Time Contact On site More expensive due to the trips You need the trip time The team is on site with the customer Remote Cost saving, the trips are reduced to the minimun Time saving, the trips are reduced to the minimun The team is remote, the customer can use UnYco
- 7. MAIN ACTIVITIES Sector Project Role Finance Major Italian Bank Project Management – Architectural Design – Deploy - Evolution and Maintenance – Customization Insurance Company Project Management – Architectural Design – Deploy – Customization Major Italian Bank Architectural Design - Evolution and Maintenance Major Italian Bank Evolution and Maintenance Major italian financial company Project Management - Evolution and Maintenance Insurance Company Evolution and Maintenance Goods European Seller Project Management - Business Analysis - Evolution and Maintenance Telco Primary telco company Business Analysis – Development - Test Primary telco company Project Management - Business Analysis - Evolution and Maintenance Primary telco company Senior Consulting Primary telco company ( turkey ) Senior Consulting Health & Care Italian Hospital Project Management – Architectural Design – Deploy Industry Gas & Power Company Business Analysis - Evolution and Maintenance Tires seller Evolution and Maintenance
- 8. WCS are the Eudata Unified communication solutions: WCS consists of: Plug in Flash (also available ActiveX) for Unified Communication integrated with web portal: IM Voice Video Presence Integration with vendor products Federation with principal UC systems (Gtalk, MSN, …) Managing of Presence and IM , with plug in for interfacing vendors’ system Managing of Audio Video , with plug in for interfacing vendors’ system LDAP integration for Active Directory based systems Integration with customer web portal ( HTML or Widget) Administrative system (configuration, unified reporting, monitoring) For more detailed info: www.eudata.biz Web Contact Systems
- 9. VENDOR Eudata, as a Cisco Select Partner, can sell Express solution Eudata is a Vmind solution partner and integrator
- 10. Reference Via Melchiorre Gioia 55/C 20124 Milano tel.: 02 45495098 fax : 02 45495099 General information [email_address] Communication [email_address]