2010 7th sem course module front office
- 1. PCTE INSTITUTE OF HOTEL MANAHEMENT 0 Hotel Front Office (7th SEM SEM) Sub code BH -- 407 INTERNAL MARKS- 20 TOTAL LECT. 37 EXTERNAL MARKS-30 TEST- 1+2+2 TOTAL MARKS- 50 case study -2 ASSIGNMENT-2 Objectives of the Course (Front Office): The main objectives of this subject are to introduce students with all the reports prepared in the front office department and how to deal with emergencies. Class RULES AND REGULATIONS: • No student will be given attendance, once the roll call is over. And if any student comes late i.e. after 10 minutes of start of lecture, s/He will not be allowed to enter in the class. • Any assignment after the due date will not be accepted. • No chance for making the assignment will be given again if it is found copied. Total Marks: 20;- MSE-10 Class Test 5 Assignment-5
- 2. SR.NO TOPICS TEST ASSIGNMENT 1 Introduction with course PCTE INSTITUTE OF HOTEL MANAHEMENT 2 Discrepancy Report 3 Night Room Report Course Break-up 4 Room Key Record 5 Night Clerks report Message Slip 37. Revision and tutorial 6 Departure Intimation Control Sheet Different types of Cards & Vouchers 7 Guest Registration Card , Guest History Card Test 8 Reservation Form Assignment 1 T.1 Syllabus Guest Folio covered in 1st 11 lectures (open 9 Cash Receipt Voucher book test) , Allowance Voucher T2. Syllabus covered in 13-21 lectures 10 Paid out voucher T3 Comprehensive , Lobby Control Sheet test 2 one hourly test 11 Short questions – one liner 12 Test 1 13 Local Telephone Call Voucher, Long Distance Telephone Call Voucher 14 Case study 1 15 Front Office Procedures for Emergencies 16 Lost & Found 17 Fire in the Hotel, Death