This document appears to be a series of slides or notes from a presentation by Terry Chay. Some key points:
- Terry Chay discusses the importance of system operations staff ("linemen") in keeping websites running smoothly.
- Stories are told about the early days of Ruby on Rails and PHP, highlighting their simplicity but also issues with scaling.
- Different levels of infrastructure are presented, from shared hosting to infrastructure as a service in the cloud.
- The document emphasizes that applications should start simply and scale up over time, moving from infrastructure to platform to software as a service models.
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