2011 March About Tpcm
- 2. About TPCM... Founded in 2007 by Stephen Young, Turning Point Crisis Management (TPCM) has become one of the leading organisational resilience consultancies in Australia and South East Asia. TPCM specialises in ‘making organisations stronger’ through specialist T raining, L eadership and C onsulting services. TPCM is a cooperative, made up of a creative mix of fulltime, part time and some of Australia’s best and most skilled specialist contract consultants, ensuring that the right people are on the right project. TPCM works with client’s large and small, government and the private sector both nationally and internationally.
- 3. Why TPCM… Simple. Because we’ve been there. All TPCM personnel have operational and strategic experience in managing actual disaster and crisis events. We are qualified emergency management professionals. The combination of our academic and professional experience means we know the best practise theory and most importantly are able translate them into practice. We understand the challenges and dynamics within business having worked in both operational and corporate environments. We develop pragmatic, flexible and highly tailored solutions for our clients. We know that ‘one-size-DOES-NOT-fit-all’ so we don’t try to jam a square peg into a round hole. We strive to empower our clients and their staff to be able to effectively manage crises. We know that what sets us apart is our staff; so we invest in them. This means you can be confident that the consultant working with you is at the forefront of our field. We get the job done and done well. Every time. Which is why our valued clients regularly find opportunities to re-engage TPCM in follow up work. It’s widely recognised that every dollar spent in prevention, relates to about seven dollars saved in expenditure during the response and recovery stages of a critical event.
- 4. Our Values Best Practice and the Best People We get motivated by breaking new ground for our clients. We surround ourselves with only the best people. We invest in our staff who are continually supported in professional development. Value We’re not motivated by the money, we’re motivated by the work and the relationships we build. Integrity and Authenticity We value our reputation, our integrity and who we are above all else. We only do work that fits within our aligned values and beliefs. Enthusiastic Professional Culture We’re the best in our field and at our job, but we don't take ourselves too seriously.
- 5. Our Services T raining Incident Management, Emergency Management, Crisis Management, Business Continuity, Emergency Response, Teambuilding & Development. L eadership Accredited facilitation of Nine Conversations in Leadership (Level 1 Facilitator) Specialist crisis management leadership master classes for senior executives. C onsulting Auditing, Evaluations, Reviews, Research, Development of protocols, frameworks and systems, Exercises and Discussion Exercises. Specialising in Incident, Emergency & Crisis Management.
- 6. Introducing… Our Team Stephen Young (Managing Director / Principal Consultant) Karen Young (Quality Assurance Manager) Di Bretherton (Executive Associate) Skye Batchelor (Office Coordinator) David Bird (Non Executive Associate – Emergency Management & Business Continuity) Graham Miller (Non Executive Associate – Emergency Management & Business Continuity) Eric Sheehan (Non Executive Associate – Fire Safety & Emergency Management)
- 7. Staff Profiles Stephen Young Managing Director Stephen Young is the founder and Managing Director of Turning Point Crisis Management (TPCM). He leads a team of fulltime and contract associates who are some of Australia’s most capable and experienced crisis and organisational resilience specialists. Stephen’s experience and ability to apply practical solutions for his clients is unparalleled. He has almost 30 years experience as a executive leader, professional crisis and emergency manager and has become a leading organisational resilience specialist. Stephen has been recognized for these achievements through his appointment as a Fellow of the Australian Institute of Management, a Founding Fellow of the international Institute of Civil Protection and Emergency Management. He is a Graduate of the Australian Institute of Company Directors and holds a Masters Degree in Emergency Management, receiving the Dean’s Award for Academic Excellence. Stephen is a highly skilled consultant and facilitator and has the unique ability to not only understand, but develop ways in which to connect the operational with the strategic within the organisations he works with. Di Bretherton Associate Consultant A young professional with a diverse range of experience in a variety of emergency management roles, Di has been operationally involved at a senior level in numerous disaster events in a since 2006 including the Sumatra and Samoa Earthquake 2009, Pacific Adventurer 2009, Tropical Cyclones Ellie, Charlotte and Hamish 2009 and the Brisbane Gap Storms 2008. A full time Associate Consultant with Turning Point Crisis Management, Di began her degree in the United Kingdom, transferred to Australia and graduated with a degree in Social Science (Emergency Management) with distinction and winning the 2009 Australian Emergency Management Prize. Di’s professional experience spans across local, regional and state levels and in areas which include strategic and operational planning, financial policy and recovery management; working largely in risk assessment, resilience management and business continuity arenas. Recently engaged as an international consultant in the United Kingdom education sector, Di’s enthusiasm and professional approach translates to positive client relationships and relevant, workable results.
- 8. Our Clients
- 9. Some of Our More Recent Work Post Event Debriefs – Queensland Floods and Tropical Cyclone Yasi (Queensland Health 2011) Post Event Operational Review – Queensland Floods (QGC, 2011) Crisis Management Planning (ERM Power 2010). Business Continuity & Disaster Recovery Exercise (Eraring Energy 2010). Incident Management Protocol, Guidelines, Toolkit and Training (Queensland Health - 2010). Emergency Management Framework & Emergency Management Toolkit (Vic Department of Education and Early Childhood Development, 2010). Emergency Management Manuals (Cradle Mountain Water – Tasmania 2010). Business Continuity Discussion Exercises (Gold Coast City Council 2010). Crisis Management Master Class (Chartered Secretaries Queensland 2010). Incident Management System Training (Department of Agriculture, Fisheries and Forestry 2009 - 2010) Pandemic Response Evaluation (Queensland Health - 2009 / 2010). Black Saturday Recovery Strategy (Victorian Department of Human Services 2009)
- 10. Contact Us Stephen Young – Managing Director Turning Point Crisis Management Ph: 07-3399 9942 Fax: 07 3899 5235 Mobile: 0488 796864 PO Box 799 Bulimba QLD 4171 Email: stephen@tpcm.com.au